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Customer-focused professional with 3+ years of experience in customer service, technical support, and data annotation, with additional experience in banking, BPO, networking, and AI data operations. Skilled in handling customer inquiries, troubleshooting technical issues, resolving complaints, maintaining accurate records, and working with customer and operational data while following established policies and procedures.

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I am a detail-oriented and organised aspiring Virtual Assistant with skills in administrative support, data entry, document management, and online communication. I have strong written English, a typing speed of 35–45 WPM, and familiarity with Microsoft Office and Google Workspace tools. I am comfortable following instructions, organising information, maintaining accurate records, and learning new software and systems. I am committed to delivering reliable support, meeting deadlines, and helping businesses manage their daily administrative tasks efficiently. I am eager to contribute my skills, grow professionally, and provide excellent support to clients in a remote working environment.

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I am a friendly, reliable, and hardworking professional with experience in customer service, sales, administration and online communication. I enjoy helping people, understanding their needs, and finding solutions to problems. I communicate well, learn quickly and work comfortably both independently and as part of a team. I am adaptable, organised, and committed to providing a positive customer experience. I am looking for an opportunity where I can use my skills, continue learning, and contribute to a growing company.

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Organized and dependable Executive Virtual Assistant with experience handling administrative tasks, scheduling appointments, managing emails, data entry, and online research. I am comfortable using tools such as Google Workspace, Microsoft Office, Slack, Zoom, Canva, and ChatGPT to stay productive and organized while working remotely. I learn quickly, communicate professionally, and enjoy helping businesses and individuals stay efficient and well organized. I am open to both full-time and part-time roles, flexible with working hours, and available to collaborate across different time zones including US and European business hours.

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Hi Team, I am a motivated, organized, and detail-oriented individual with strong administrative, communication, and time-management skills. I am capable of organizing documents, maintaining accurate records, performing data entry, assisting with basic accounting tasks, and providing support for daily business operations. I understand the importance of accuracy, confidentiality, meeting deadlines, and keeping information well-organized. My strengths include being dependable, adaptable, willing to learn, and committed to completing tasks efficiently. I can work independently or as part of a team, follow instructions carefully, and adapt to new systems and procedures. I am also eager to improve my skills in operations, administration, and accounts support to help ensure smooth and efficient business processes. What makes me a great hire is my positive attitude, strong sense of responsibility, attention to detail, and willingness to take initiative. I am committed to delivering quality work, supporting my colleagues, and contributing to the company's goals. I may continue to develop my experience, but I bring dedication, professionalism, and a genuine willingness to learn and grow with the organization. Looking forward to work with you!

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Hi, I'm Glaiza P. Oringot, a BSBA Financial Management graduate and Certified Financial Management Specialist (CFMS) from the Philippines. I'm building a career in remote work as a Bookkeeping and Admin Virtual Assistant, with a strong focus on data entry. I enjoy organizing information and keeping records accurate and complete. My finance background gives me a solid foundation for bookkeeping, and I can handle bookkeeping tasks using QuickBooks and Xero. My internship at Labo National High School also gave me hands-on administrative and clerical experience. There I handled data entry, record updating, document organization, inventory records, school profiling, and administrative reports. Working with official documents taught me to be careful, organized, and precise. I also completed training in Bookkeeping, Admin VA, and Data Entry at PRO VA Philippines (PROVA.PH), which strengthened my skills for the VA industry. As a Bookkeeping and Admin VA, I can help with bookkeeping support using QuickBooks and Xero, data entry and record keeping, email management, research, and general admin support. I'm comfortable with Microsoft Excel, Word, and PowerPoint, as well as Google Docs, Sheets, and Drive, and I pick up new tools quickly. I'm organized, detail-oriented, and responsible, and I aim to give clients accurate, reliable, and well-organized support as a dependable part of their remote team.

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Versatile and detail-oriented professional offering Executive Assistant support and Graphic Design services to help businesses stay organized, operate efficiently, and build a strong visual presence. As an Executive Assistant, I can support administrative tasks, scheduling and calendar management, document organization, task coordination, and daily business operations. As a Graphic Designer and Web Developer Assistant, I can create branding materials, digital assets, and UI/UX designs using tools such as Figma, while supporting website maintenance, troubleshooting, and cross-platform quality assurance. Highly organized, dependable, adaptable, and quick to learn new systems, I combine administrative efficiency with creative problem-solving to help clients manage their workload, strengthen their brand, and achieve their business goals.

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Experienced professional with 5 years in administrative support, virtual assistant and customer support. Proven track record in managing international client tasks, scheduling, and email management with a 5-star satisfaction rating. Skilled in AI tools, task prioritization, and customer communication, ensuring efficient and accurate service delivery.

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WORK EXPERIENCE JP MORGAN CHASE & CO. January [phone hidden] – Present Customer Account Specialist | Fraud Claims & Disputes (SPII) Managed fraud claims and disputes with accurate documentation and policy compliance, contributing to timely resolutions and maintaining 100% monthly quality scores while supporting readiness for Specialist II responsibilities. SKYKES ASIA May [phone hidden] – January [phone hidden] Customer Response Unit Assisted Guardian Dental members with dental insurance benefits, coverage, and claims inquiries, ensuring accurate information and efficient resolution. Achieved 100% quality scores while maintaining accurate records, insurance policy compliance, and confidentiality of member information. CONVERGYS CORP. February [phone hidden] – May [phone hidden] Customer Service Specialist | Technical Support Representative Resolved up to 100 customer inquiries daily involving CenturyLink internet connectivity, technical troubleshooting, and service disruptions. Delivered efficient technical support and accurate solutions while maintaining service quality and customer satisfaction. Consistently achieved 98%+ customer satisfaction through effective communication, active listening, and customer-focused problem-solving. Maintained 100% monthly quality and courtesy scores by adhering to service standards, compliance requirements, and established procedures. 724 CARE February [phone hidden] – February [phone hidden] Customer Service Specialist Conducted outbound calls to prospective clients for a U.S. insurance campaign, generating leads and scheduling appointments for insurance sales representatives. Qualified prospects, handled initial objections, and maintained accurate lead records to support appointment conversion and sales growth. QUALFON INC. July [phone hidden] – October [phone hidden] Sales Specialist | Insurance Appointment Setter Achieved a 90% customer retention rate with the TracFone account, a telecommunications provider, by providing personalized support, resolving issues efficiently, consistently meeting AHT goals while resolving issues through proactive communication and effective problem-solving, contributing to customer loyalty and revenue growth. SHOEMART CORP. October [phone hidden] – March [phone hidden] Sales Associate | Customer Service & Merchandising Assisted customers face-to-face with product recommendations and purchasing decisions, contributing to sales growth and customer satisfaction. Maintained organized product displays and stock availability, ensuring 100% adherence to store presentation standards.

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Work Preferences • Availability: Immediately available for full-time employment. • Location: Open to on-site, hybrid, and remote work; willing to relocate internationally (including OCONUS). • Environment: Thrives in fast-paced, target-driven settings focused on operational excellence and team development. ________________________________________ Professional Summary Results-driven senior operations and account management professional with 20+ years of experience in global call center management, enterprise client relations, sales optimization, and operational leadership. Proven track record of driving revenue growth, enhancing customer satisfaction, reducing costs, and leading high-performance, multinational teams. Adept at process improvement, regulatory compliance, and translating complex concepts into actionable business strategies for C-level executives. Versatile leader with expertise spanning enterprise account management, virtual assistance, project coordination, hospitality, and cross-functional team leadership across technology/AI, financial services, BPO, and government/defense sectors. ________________________________________ Core Qualifications • Strategic Leadership: Managed 150+ agent teams across onshore/offshore locations, reducing attrition by [phone hidden]%. • Revenue Growth: Exceeded KPIs by up to 70%; drove [phone hidden]% revenue increases through strategic upselling. • Operational Excellence: Reduced costs by [phone hidden]%, streamlined onboarding by [phone hidden]%, and automated workflows, saving $200K+ annually. • Client Retention: Achieved 95% retention by resolving escalations within 24 hours. • Compliance: Ensured 100% adherence to GDPR, PCI, TCPA, ISO [phone hidden], and CNICINST [phone hidden]. • Technical Proficiency: Salesforce, Zendesk, Power BI, Advanced Excel, CRM Analytics, and WFM Software. ________________________________________ Preferred Roles & Industries • Roles: Enterprise Account Management, Virtual Assistance, Executive Support, Hospitality Management, Operations Leadership, and Project Coordination. • Industries: Technology/AI, Financial Services, BPO, Hospitality, Government/Defense, Professional Services. ________________________________________ Work Style & Soft Skills Highly organized, self-motivated, and detail-oriented with exceptional communication, negotiation, and problem-solving abilities. Adept at working independently or collaboratively in cross-functional teams. Committed to continuous learning and professional development. ________________________________________ Certifications & Professional Development • ISO [phone hidden] Internal Auditor • EarthLink Sales & Customer Service Training • CPD Certification in Operations Management & Business Administration ________________________________________ Key Achievement • Top 3 Global Team Leader – Kencall EPZ [phone hidden])

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An emerging virtual assistant ready to support you with a variety of administrative tasks to save you time and help your business run smoothly. I can assist with email management, scheduling appointments, data entry, online research, social media management, customer support, and other administrative tasks. I am versatile, reliable, and committed to delivering good quality work on time. My goal is to help you stay organized and focus on growing your business while I handle your routine tasks efficiently.

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Versatile and results-driven Customer Support & Virtual Assistant Specialist with over 7 years of experience across BPO, Logistics, Real Estate, E-Commerce, and Pet Healthcare sectors. Proven track record in multi-channel communication (Phone, Email, Live Chat, SMS), technical troubleshooting, issue resolution, and administrative coordination. Skilled in utilizing platforms like AppFolio, TaskRabbit, and CRM systems to deliver exceptional client care, streamline operations, and enhance customer satisfaction.

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Self-directed Executive Assistant with nearly 3 years of fully remote experience managing diaries, board governance cycles and confidential correspondence for senior leadership across multi-country, multi-stakeholder environments. Currently supports a Director of Programmes and UK-based leadership across time zones, with full ownership of scheduling, board meeting minutes and action-point follow-through, achieving 100% closure of outstanding board items ahead of each subsequent meeting. Experienced coordinating across five African countries (Zimbabwe, Zambia, Mozambique, Namibia, South Africa) and international travel logistics spanning Africa, Latin America and Europe, with a track record of improving workflow efficiency by up to 20% and information management accuracy by 25% through structured systems and disciplined follow-through. Drafting SOPs and organizational policies that improve governance and administrative efficiency. Exercises sound judgment and discretion with sensitive board, donor and stakeholder information, and is proficient in Microsoft Office Suite, Microsoft 365 collaboration tools and Google Workspace.

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I have strong experience providing executive assistant and lead generation support in fast-paced business environments. My skills include calendar and email management, scheduling meetings, travel coordination, CRM management, internet research, data entry, and preparing reports. In lead generation, I excel at identifying qualified prospects, building targeted contact lists, conducting market research, and maintaining accurate databases to support sales teams. I am highly organized, detail-oriented, proactive, and able to manage multiple priorities while maintaining confidentiality. My excellent communication skills, reliability, and commitment to delivering high-quality results make me a valuable asset. I am a quick learner who adapts easily to new tools and processes, ensuring I consistently contribute to business growth and operational efficiency.

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With 5 years of remote experience across Executive Assistance, administrative support, and client experience, I help executives and teams stay organized, communicate effectively, and keep day to dayI

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Work Preferences Looking for a long term and remote opportunity where I can use my experience, continue learning, and grow with a stable company. Professional Summary I have more than 10 years of experience in BPO and VA roles, working in customer service, appointment setting, sales, technical support, administrative support, executive assistance, and team leadership. At this point, I’d like my next company or whoever I’ll be working with, to be my last. I want to use everything I’ve learned, continue to grow, and give my best to contribute as much as I can.

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Proactive and highly organised Executive Assistant and Virtual Assistant with 5+ years of experience supporting senior executives, business owners, founders, and fast-paced teams remotely. Skilled in executive calendar and inbox management, meeting coordination, travel arrangements, CRM administration, client communication, research, document preparation, and business operations support. Tech-savvy and confident working across Google Workspace, Microsoft Office, Asana, Notion, ClickUp, [link hidden], Trello, HubSpot, Zoho, and AI tools including ChatGPT and Claude. Known for anticipating priorities, protecting confidentiality, managing competing deadlines, and keeping executives and teams organised, informed, and focused on high-value work. Comfortable working independently across time zones with minimal supervision and a strong focus on accuracy, responsiveness, and follow-through.

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Detail-oriented and reliable professional with experience in front office operations, customer service, and administrative support. Skilled in communication, data entry, and Microsoft Office tools. Currently undergoing AI data annotation training, with a strong ability to follow instructions, maintain accuracy, and deliver high-quality work in remote environments. Known for being organized, responsive, and committed to meeting deadlines.

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I am a dedicated Customer Service and Virtual Assistant with over two years of experience supporting businesses through exceptional customer care, administrative support, and efficient operations. I specialize in customer communication, appointment scheduling, CRM management, email and calendar management, and resolving client inquiries across phone, email, and chat. Known for my professionalism, strong attention to detail, and ability to stay calm under pressure, I thrive in fast-paced environments where delivering outstanding customer experiences is a priority. I am tech-savvy, highly organized, and quick to learn new tools and systems. My goal is to help businesses streamline their operations, build lasting customer relationships, and provide reliable support that drives growth.

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I'm a Senior Executive Assistant and Executive Operations professional with over 15 years of experience delivering top-notch support to CEOs, Chairmen, Managing Directors, and senior leaders in dynamic, multi-stakeholder settings. I excel in managing complex calendars, coordinating international travel, and handling executive logistics, all while ensuring confidentiality in correspondence. My expertise also includes preparing for meetings, creating presentations, compiling reports, and tracking minutes and action items. I've successfully facilitated communication among C-suite executives, government officials, regulators, investors, partners, and internal teams, making sure that priorities are addressed from start to finish. I’m recognized for being exceptionally organized, proactive, discreet, and straightforward. I thrive in independent roles, where I can anticipate the needs of executives and juggle competing priorities with sound judgment. I have a strong command of Microsoft Office, Excel/Google Sheets, Notion, Odoo, and various AI-powered productivity tools, and I leverage technology to enhance executive workflows, documentation, reporting, and operational follow-up. With a diploma in Business Administration and extensive hands-on experience, I have a solid track record of supporting senior executives and driving operational success.

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