Virtual AssistantVirtual Assistant

Key Achievements:

• Assisted in the daily administrative and clerical operations of the Accounting, Administration, and Registrar's Offices. • Encoded and updated records, including Personal Data Sheets (PDS), Statements of Assets, Liabilities and Net Worth (SALN), Daily Time Records (DTRs), Individual Performance Commitment and Review Forms (IPCRF), and stock cards. • Organized, filed, and maintained office documents to ensure accurate record-keeping and easy retrieval. • Prepared transmittals, endorsement letters, travel authorities, reports, and other official office documents. • Assisted in preparing the Monthly Report of Disbursement (January–March 2026) for online submission to the Department of Budget and Management (DBM). • Prepared and updated the Report of Supplies and Materials Issued (RSMI) and other administrative reports. • Conducted inventory of books in the school library, office supplies and materials for Junior High School (JHS) and Senior High School (SHS), computer laboratory equipment, and returned school assets. • Performed school profiling by gathering, organizing, and encoding school information and records. • Conducted inventory and inspection of classroom electrical facilities, including bulbs, circuits, and other electrical equipment. • Designed certificates, posters, PowerPoint presentations, stickers, and other visual materials for school activities. • Converted documents into PDF format, printed, photocopied, and organized files for office documentation. • Assisted teachers, school personnel, and visitors by responding to inquiries and providing administrative support. • Supported major school activities, including the Women's Month Celebration, Moving-Up Ceremony, and Graduation Exercises through event preparation and technical assistance. • Maintained confidentiality of sensitive records and demonstrated strong attention to detail, time management, communication, and organizational skills while working in a fast-paced office environment.

Key Achievements:

• Provided professional customer support to US-based clients through email, live chat, and phone. • Responded to customer inquiries regarding products, services, billing, and account-related concerns. • Resolved customer issues efficiently while maintaining a high level of customer satisfaction. • Processed orders, refunds, cancellations, and account updates in accordance with company policies. • Documented customer interactions accurately using CRM and ticketing systems. • Escalated complex issues to the appropriate department and ensured timely follow-up until resolution. • Maintained professionalism, empathy, and clear communication in every customer interaction. • Met performance goals for response time, quality, customer satisfaction, and productivity. • Collaborated with team members and supervisors to improve customer experience and service quality. • Demonstrated strong multitasking, problem-solving, and time management skills while working