Executive assistant,Customer service representative,

mercy

450/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I am a dedicated Customer Service and Virtual Assistant with over two years of experience supporting businesses through exceptional customer care, administrative support, and efficient operations. I specialize in customer communication, appointment scheduling, CRM management, email and calendar management, and resolving client inquiries across phone, email, and chat. Known for my professionalism, strong attention to detail, and ability to stay calm under pressure, I thrive in fast-paced environ...

Top Skills

Crisp · 5 yearsCustomer.io · 5 yearsFreshdesk · 5 yearsLead Management · 5 yearsLiveChat · 5 years

Skills & Expertise

Customer Success

Phone SupportExpert
Social Media SupportExpert
Ticket ManagementExpert
Lead ManagementExpert
ZendeskExpert
FreshdeskExpert
CrispExpert
Customer.ioExpert
LiveChatExpert
Live Chat SupportBeginner
IntercomBeginner
Help ScoutBeginner

Real Estate Operations

AirbnbIntermediate
Real Estate ListingIntermediate

Virtual Assistance & Admin

Calendar ManagementBeginner
Travel PlanningBeginner
Data EntryBeginner
Executive Assistant ServicesBeginner
Research & Information GatheringBeginner
Email ManagementBeginner
Document ManagementBeginner
Meeting CoordinationBeginner
CalendlyBeginner
Personal Assistant ServicesBeginner
AsanaBeginner
NotionBeginner
TrelloBeginner
BasecampBeginner
Monday.comBeginner
JiraBeginner
LinearBeginner
CodaBeginner

Quick Stats

Age37 years
English LevelFluent
ID VerificationNot verified