Property Manager AssistantProperty Manager Assistant
Mylene
$400
per month
($2/hour)
Profile Description
Versatile and results-driven Customer Support & Virtual Assistant Specialist with over 7 years of experience across BPO, Logistics, Real Estate, E-Commerce, and Pet Healthcare sectors. Proven track record in multi-channel communication (Phone, Email, Live Chat, SMS), technical troubleshooting, issue resolution, and administrative coordination. Skilled in utilizing platforms like AppFolio, TaskRabbit, and CRM systems to deliver exceptional client care, streamline operations, and enhance customer ...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
E-commerce & Marketplace
Real Estate Operations
Sales & Business Development
Software Development
Specialized Skills
Virtual Assistance & Admin
Work Experience
Customer Service Specialist (Pet Healthcare)
US based Client
Jun 2026 - Sep 2026
Key Achievements:
Managed multi-channel communications (calls, chats, emails, and SMS) using Salesforce and Zoho CRM for general inquiries, order tracking, cancellations, replacements, and refunds. Monitored and verified prescription refill requests, conducted outbound follow-ups, and coordinated medicine delivery schedules. Provided empathetic and clear support to pet owners, ensuring seamless care and account retention.
E-Commerce Customer Service Specialist
US based Client
Feb 2024 - Dec 2025
Key Achievements:
Managed order adjustments, product inquiries, tracking, cancellations, replacements, and refund processing on Shopify and Redo. Leveraged Salesforce and Zoho CRM to track customer histories, manage support tickets, and maintain high satisfaction metrics.
Property Management Assistant / Virtual Assistant - Real Estate Campaign
US based clients
Jan 2022 - Nov 2023
Key Achievements:
Inquiring Handling: Acted as the primary point of contact for prospective and current tenants, efficiently managing inbound communications via phone, email, live chat, and text to address leasing and property availability inquiries. Tenant Issues & Maintenance Resolution: Utilized AppFolio, TaskRabbit, and [link hidden] to log, triage, and track daily maintenance requests, coordinating repair tasks to ensure prompt property service resolution. Appointment Setting & Scheduling: Streamlined operations by scheduling and coordinating field technicians, maintenance crews, and client property viewings using Calendly and proactive calendar management.
Customer Service Representative - Logistics Campaign
Flat World
Nov 2020 - Nov 2022
Key Achievements:
Tracked shipments and verified critical logistics documentation using CRM and tracking tools. Conducted outbound calls and follow-ups to expedite documentation and shipping clearances.
Technical Support Representative
Teleprformance
Mar 2017 - May 2019
Key Achievements:
Answered high-volume inbound technical queries, executed troubleshooting procedures, and resolved technical issues for telecommunications services. Processed customer bill payments and managed account cancellation and retention requests efficiently.