Virtual Assistant; Full StackVirtual Assistant; Full Stack
VERAH
$800
per month
($5/hour)
Profile Description
Experienced professional with 5 years in administrative support, virtual assistant and customer support. Proven track record in managing international client tasks, scheduling, and email management with a 5-star satisfaction rating. Skilled in AI tools, task prioritization, and customer communication, ensuring efficient and accurate service delivery.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Data & Analytics
Virtual Assistance & Admin
Work Experience
Virtual Assistant
Upwork / Fiverr Freelance
Feb 2022 - Present
Key Achievements:
• Provide administrative support to international clients, including research, email management, appointment scheduling, and customer communication, while maintaining a 5-star satisfaction rating across 50+ tasks. • Utilize AI productivity tools to enhance task efficiency and accuracy, contributing to streamlined operations for diverse client needs. • Assist small business owners with social media messaging, basic bookkeeping, and document formatting, ensuring effective and organized management of business operations.
Customer Support Assistant
Safaricom PLC
Apr 2020 - Jan 2022
Key Achievements:
• Managed and resolved high-volume customer queries through multiple channels, maintaining a customer satisfaction rate above 90%. • Updated customer records, processed service requests, and escalated unresolved technical issues to ensure seamless service delivery. • Supported team operations by performing data entry, generating reports, and facilitating daily communication tasks.
Quick Stats
Certifications
Education
Bachelor's Degree
Kenyatta University
2016 - 2020