Customer Service RepresentativeCustomer Service Representative

Joey

ID Verified

1,000/mo

Cebu, Philippines

Looking for Full-time

8 hours/day

Availability: US / EU / Asia timezone

$1,000

per month

($6/hour)

Member since October 2026

Profile Description

WORK EXPERIENCE JP MORGAN CHASE & CO. January 2017 – Present Customer Account Specialist | Fraud Claims & Disputes (SPII) Managed fraud claims and disputes with accurate documentation and policy compliance, contributing to timely resolutions and maintaining 100% monthly quality scores while supporting readiness for Specialist II responsibilities. SKYKES ASIA May 2016 – January 2017 Customer Response Unit Assisted Guardian Dental members with dental insurance benefits, coverage, and claims in...

Top Skills

AML/KYC · 7 yearsRisk Management · 7 yearsAccounts Payable/Receivable · <1 yearAsana · <1 yearCalendar Management · <1 year

Skills & Expertise

Skill Levels Explained:

• Beginner: <1 year

• Intermediate: 1-3 years

• Advanced: 3-5 years

• Expert: 5+ years

💡 Hover over any skill level to see exact years of experience

Customer Success

Live Chat SupportBeginner

Phone SupportBeginner

Technical SupportBeginner

Lead ManagementBeginner

FreshdeskBeginner

ZendeskBeginner

IntercomBeginner

Customer.ioBeginner

Data & Analytics

Excel (Advanced)Beginner

Google Sheets (Advanced)Beginner

Virtual Assistance & Admin

Calendar ManagementBeginner

Executive Assistant ServicesBeginner

CalendlyBeginner

Email ManagementBeginner

Document ManagementBeginner

Meeting CoordinationBeginner

Personal Assistant ServicesBeginner

NotionBeginner

CodaBeginner

ClickUpBeginner

TrelloBeginner

AsanaBeginner

Finance & Accounting

Risk ManagementExpert

AML/KYCExpert

Accounts Payable/ReceivableBeginner

QuickBooksBeginner

Quick Stats

Age39 years

English LevelFluent

ID VerificationVerified