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Results-driven Customer Service and Administrative Professional with 6+ years of experience supporting customers, executives, healthcare providers, and business operations. Proven expertise in customer support, quality assurance, insurance verification, scheduling, data management, conflict resolution, and process improvement. Experienced in remote work environments, CRM systems, bookkeeping support, and cross-functional collaboration. Recognized for strong communication skills, attention to detail, problem-solving abilities, and delivering exceptional service in fast-paced environments.

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Results driven Executive Virtual Assistant with over 5 years of experience providing high-level administrative and operational support to CEOs, executives, and business owners across the real estate, construction, retail, hospitality, and property management industries. Supported by 10 years of customer service and BPO experience, including 3 years in a leadership role managing teams of 15+ agents, I specialize in executive calendar and inbox management, project coordination, client communication, workflow optimization, CRM management, and basic bookkeeping. Proficient in Google Workspace, Microsoft Office, Trello, Notion, ClickUp, Xero, QuickBooks, and various CRM platforms, I am recognized for delivering proactive, detail-oriented support that improves efficiency, streamlines operations, and allows executives to focus on business growth. Proficient in a wide range of business tools including Google Workspace, Microsoft Office, Trello, Notion, ClickUp, Xero, QuickBooks, HubSpot, GoHighLevel, Canva, Shopify, and AI-powered productivity platforms. Known for being highly organized, proactive, detail-oriented, and adaptable, I thrive in fast-paced environments where I can anticipate needs, solve problems, and help executives stay focused on strategic growth. I take pride in delivering exceptional service, maintaining confidentiality, and building efficient systems that improve productivity. My ability to multitask, communicate effectively, and quickly learn new tools makes me a dependable partner for businesses seeking a reliable, resourceful, and results-oriented Virtual Executive Assistant.

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KEY SKILLS & EXPERIENCE Social Media: Facebook, Instagram, TikTok, X, content creation, ads, and audience engagement. Mortgage Support: Loan coordination, Encompass, document collection, and file tracking. Customer Service: Inbound/outbound calls, email support, client communication, and problem-solving. Hospitality: IHG experience, Airbnb, guest relations, reservations, billing, and payment coordination. Business Support: Freelance work with local businesses, Google Business updates, and online customer engagement. Technical & Admin: MRI Real Estate Software, Canva, AI tools, Google Workspace, Microsoft Office, and CRM platforms.

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Highly organized, proactive, and versatile Virtual Assistant with extensive experience in administrative support, e-commerce operations, and high-volume customer communication. Adept at managing email correspondence, calendar scheduling, order processing, and day-to-day workflow tracking across tools like Google Workspace, Asana, Slack, and Shopify or Etsy. Recognized for exceptional attention to detail, strong problem-solving capabilities, and the ability to work autonomously in fast-paced remote environments. Available for flexible hours across multiple time zones, committed to implementing seamless systems, and eager to partner with busy business owners to optimize efficiency and drive growth.

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Results-driven Social Media Manager and Digital Marketer currently managing social media and paid advertising for three fashion brands at the same time. I handle content planning, copywriting, Canva graphic design, community management, Meta ads and performance reporting. In my first three months, I grew the three brands’ audiences by 1,062 new followers combined. One of my Zopoman ad campaigns generated 171 customer conversations at KSh [phone hidden] each and reached 82% of its sales target. I am HubSpot Academy Social Media Certified, comfortable using AI tools to work faster, and quick to learn new platforms and feedback. I turn engagement into customer conversations and sales, and I coordinate well with owners, designers and video teams to meet tight deadlines. I am currently building my video editing skills. Work preferences: up to 5 hours per day, mainly 7:00 PM to 11:00 PM EAT (UTC+3), with flexibility for urgent campaigns or deadlines.

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I am a reliable and detail-oriented professional with experience in data processing, machine learning support, and digital projects. I have worked on tech-focused tasks that required accuracy, consistency, and strong communication skills. I am adaptable, eager to learn, and open to remote, freelance, or contract opportunities across various industries.

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I am a very honest, loyal and very hard worker. Fast learner and helping where ever I can. I worked at a variety of jobs to build different skills. Branch manager at cash loan and at a restaurant. Waitering, baking, cooking, customer service, front desk, phoning emailing, all things computer. I learned a lot from motherhood, time management, damage control and patience, just to name a few. I put in everything to make something work and never give up!

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Detail-oriented and client-focused administrative professional with extensive experience in project coordination, documentation, and stakeholder support across government and educational sectors. Proven ability to manage records, handle official correspondence, and streamline fast-paced daily operations with high accuracy. Combines a strong background in English communication, customer service, and structured problem-solving with official credentials including Career Service Professional eligibility and Certified Human Resource Associate certification. Highly organized, adaptable, and dedicated to providing reliable, professional remote assistance.

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Adaptable Operations and Support Professional with over 3 years of cross-functional experience spanning technical support, digital marketing, live surveillance monitoring, lead generation, and executive virtual assistance. Proven track record in managing high-severity system issues (SEVs), executing real-time incident documentation, and driving strategic social media content and outreach workflows. Highly skilled in maintaining SLA compliance, optimizing client communication, and streamlining operations across fast-paced environments.

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Detailed virtual digital customer service provider and data entry and analysis specialist, with 5 years of experience in sales and two years in teaching high school.

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I build lead generation and sales funnels that capture leads, track them in your CRM and follow up automatically, and I test every path before launch. With 12 years in software QA, your forms, payments and emails work the first time. Recent project: EDRC Digital, a quiz-to-checkout funnel 2-question quiz that matches each visitor with one product and captures the lead HubSpot CRM with lifecycle stages (Lead, Opportunity, Customer) and a deals pipeline MailerLite groups, segments and automated follow-ups for leads and abandoned checkouts PayMongo checkout (GCash, Maya, card) that unlocks an interactive workbook 9 issues found and fixed before launch, and sign-up response time cut from about 2 seconds to 0.6 Full case study and screenshots in my portfolio below. Other Live Sites: Check out in my portfolio section What I can do for you Landing pages and funnels with a clear path from headline to call to action Lead capture forms connected to HubSpot, with follow-up emails in MailerLite Full QA of your funnel on desktop and mobile before you spend on ads Tools: HubSpot, MailerLite, Systeme io, Canva, HTML and CSS, AI-assisted page building, Google Workspace, Slack. Setup: 600 Mbps internet, dual monitors, quiet home office. Send me your offer and your current page or idea, and I’ll reply with how I’d structure the funnel.

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I’m Grace Ngunjiri, a Virtual Assistant and Operations Support professional with 12 years of experience across business management, administration, customer service, project coordination, research, marketing, and content writing. My experience includes managing daily business operations, coordinating staff and activities, handling customer and stakeholder communication, maintaining financial and operational records, preparing business documents, conducting research, and supporting clients remotely. Having managed a business myself, I understand what it takes to keep different parts of an operation working together. I bring strong organizational, communication, problem-solving, and coordination skills, along with the ability to manage competing priorities and follow tasks through to completion. I’m proficient in Google Workspace, Microsoft 365, Notion, Trello, Slack, Canva, CRM systems, and AI tools such as ChatGPT, Claude, and Perplexity. I use technology for research, content development, problem-solving, and improving workflows. I also demonstrated my ability to learn independently by using AI to build my own professional website despite having no prior web design experience. I’m proactive, adaptable, detail-oriented, and comfortable working independently. I take ownership rather than waiting for constant direction, learn new systems quickly, and look for practical ways to make work easier and more efficient. I bring both the experience to handle responsibilities and the initiative to identify what needs attention, making me a dependable person to have on a team.

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Results-driven professional with nearly a decade of combined experience in customer service, sales, real estate virtual assistance, and administrative support. Experienced in client communication, lead management, appointment coordination, team supervision, and process improvement. Skilled in developing efficient workflows, managing multiple priorities, and building strong client relationships. Adaptable, detail-oriented, and proactive in identifying opportunities to improve operations and deliver reliable, high-quality support.

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I am a culinary and hospitality professional with a Diploma in Professional Cookery and Hospitality Management. My experience spans café and hotel kitchens, pastry production, bar service, reservations and event catering. I prepare and present dishes under service deadlines, maintain food hygiene, support kitchen colleagues and coordinate dessert preparation for events. My customer-facing work has included welcoming diners, managing reservations and providing bar service. I bring organisation, teamwork, careful presentation and a guest-focused approach to chef, pastry and hospitality roles.

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A highly adaptable and results-driven professional with extensive experience spanning executive virtual assistance, customer support, learning and development, logistics, marketing, and banking. Recognized for rapidly learning new industries, systems, and processes, enabling seamless transitions into diverse roles while consistently delivering strong results. Throughout my career, I have earned increasing responsibilities—including specialist, trainer, supervisory, and leadership-focused positions—by combining analytical thinking, strong communication skills, and a commitment to continuous improvement. I thrive in fast-paced environments, quickly adapt to evolving business needs, and take pride in building efficient processes, supporting teams, and delivering exceptional service to both clients and stakeholders.

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I have approximately two years of work experience at Sana Industries Angels, where I developed strong teamwork, communication, time management, attention to detail, and problem-solving skills. My experience in processing operations taught me to work efficiently, follow procedures, maintain quality standards, and meet targets. I am also pursuing a Bachelor’s degree in Economics at Masinde Muliro University of Science and Technology, with coursework completed. I have good written English, strong interpersonal skills, and a willingness to learn. I am dependable, adaptable, hardworking, and committed to delivering excellent results. I believe my positive attitude and dedication make me a valuable addition to PandaDesk.

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Work Preferences Open to remote, hybrid, or on-site opportunities, including international positions with opportunities for long-term professional growth. Interested in roles related to web development, website management, eCommerce, SEO, digital marketing, IT support, and multimedia production. Prefer practical, results-oriented environments that value technical expertise, independent problem-solving, teamwork, and continuous learning. Professional Summary IT professional and web developer with over 20 years of experience in web development, website management, eCommerce solutions, digital marketing, SEO, IT support, and multimedia production. Experienced in PHP, MySQL, JavaScript, HTML, CSS, content management systems, website security, hosting management, and custom business applications. Skilled in managing projects from planning and development to deployment, maintenance, and optimization. Seeking opportunities to contribute technical expertise, improve digital operations, and deliver reliable, user-focused solutions for businesses locally and internationally.

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I am a strategic, accountable, and proactive executive virtual assistant who helps busy leaders reclaim their time and focus on what matters most. I anticipate needs before they arise, keep calendars, inboxes, and travel running smoothly, and follow every task through to completion. My experience in AI data evaluation, content production, and farm operations has strengthened my attention to detail, my ability to organize complex workflows, and my composure under real-world pressure. I communicate fluently in English, Kiswahili, and Gikuyu, and I take ownership of results, not just tasks. I would welcome the chance to bring this reliability and resourcefulness to Panda Desk Pro and its clients. Skills - Executive calendar and schedule management - Inbox management and professional correspondence - Travel and logistics coordination - Task and project follow-through - AI data evaluation - Content production and creative support - Proficient in English - Workflow organization and process management - Proactive problem-solving Tools - Google Workspace - Notion - Trello - Calendly - HubSpot - Claude and ChatGPT - Canva - CapCut - ElevenLabs - Runway - Pika - Shopify

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Are you looking for a reliable e-commerce professional who can manage your Shopify operations, protect your revenue, and keep your customer support running smoothly? With nearly 6 years of experience in e-commerce and virtual assistance, I specialize in Shopify store operations, customer support management, and chargeback and dispute handling. My goal is to help business owners streamline their operations, resolve complex customer issues, and maintain a positive customer experience while protecting their business from unnecessary losses. Here's how I can help your business: Shopify Operations Management: Product listing and optimization, order management, inventory updates, refunds, returns, and daily backend operations. Chargeback & Dispute Management: Dispute investigation, evidence preparation, transaction reviews, and proactive customer issue resolution to help prevent chargebacks. Customer Support Management: Handling escalations, resolving complex customer concerns, maintaining service quality, and supporting efficient workflows. Revenue Protection: Identifying recurring issues, reviewing dispute patterns, and recommending improvements to reduce avoidable refunds and disputes. Administrative & Operational Support: Maintaining accurate records, managing spreadsheets, coordinating with suppliers, and improving day-to-day processes. I have hands-on experience with Shopify, Shopify Payments, PayPal, Gorgias, Zendesk, Re, Freshdesk, and other e-commerce tools. I am organized, detail-oriented, and proactive in identifying operational issues before they become bigger problems. Beyond completing tasks, I strive to become a dependable partner who understands business priorities, takes ownership of responsibilities, and contributes to long-term growth. If you're looking for someone who can combine hands-on Shopify expertise with customer support and revenue protection, I would love to discuss how I can contribute to your business. Thank you for your time and consideration. I look forward to working with you! Best regards, Lovely

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Spent several years assisting customers with their concerns. Handled technical account and e-commerce. I had the opportunity to be promoted as a supervisor where I handle and assist new agents taking calls to make sure they are doing the right process. Handled escalated calls. Administrative task handled when I was a supervisor.

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