Virtual Assistant | Accountant | BookkeeperVirtual Assistant | Accountant | Bookkeeper
Zherrimae
ID Verified$1,000
per month
($6/hour)
Profile Description
Detail-oriented Accounting Professional, Licensed Teacher, and experienced Technical and Customer Support Specialist with 15+ years of combined experience in accounting, administrative support, technical support, and customer service. Skilled in handling financial reporting, data management, client communication, and back-office operations. Highly adaptable and trained in fast-paced BPO, education, and SaaS environments with strong capability to transition into remote administrative roles.
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Specialized Skills
Finance & Accounting
E-commerce & Marketplace
Human Resources
Sales & Business Development
Virtual Assistance & Admin
AI & Automation
Content & Writing
Data & Analytics
Marketing & Growth
Work Experience
Technical Support Specialist
Concentrix CVG Philippines (formerly Webhelp+Concentrix )
Jun 2023 - Present
Job Responsibilities:
NOTE : program is already in its sunset, in floating status but still employed- regular employment Provided Level 1 technical support for restaurant POS systems, back-office applications, network connectivity, and store IT infrastructure, ensuring minimal operational downtime across supported restaurant locations. Diagnosed and resolved hardware, software, and connectivity issues involving POS ter...
Accountant (part time)
SMNHS Faculty and Teacher Consumer's Cooperative
Apr 2022 - Present
Job Responsibilities:
Prepared monthly financial reports, reconciliations, and accounting documentation accurately and on schedule. Managed confidential financial records and administrative reporting using spreadsheet and accounting tools. Demonstrated strong organizational and analytical skills while handling multiple deadlines remotely and independently Prepares BIR/Tax documents for exemptions and compliances
Trainer for National Certification in Philippines - project based
TESDA - Technical Education and Skill Development Authority
Apr 2016 - Present
Job Responsibilities:
Delivered training sessions, prepared digital learning materials, and managed trainee records and schedules (offered to out-of-school youths and people of age that were not able to attend university classes) Conducted administrative coordination with institutions, trainees, and management teams. Developed strong communication, documentation, and client-facing support skills transferable to remote...
Senior High School Accounting Teacher
San Martin National High School
Oct 2019 - Apr 2026
Job Responsibilities:
Managed administrative documentation, reports, lesson scheduling, calendar of activities and student records with high attention to detail. Conducted virtual and in-person coordination with students, parents, and faculty while maintaining organized communication workflows. Developed strong multitasking, time management, and presentation skills in a fast-paced educational environment.
Accountant (part-time)
Dominic Institute of Science and Technology
Nov 2021 - Dec 2024
Job Responsibilities:
Manage and monitor student accounts, tuition receivables, vendor payables, and daily financial transactions to ensure accurate and timely recording in the accounting system. Prepare billing statements, process collections and payments, reconcile accounts, and follow up on outstanding balances from students, parents, and suppliers. Verify, review, and process invoices, purchase orders, disbursement...
Bookkeeper
Family Health Spa for Men and Women
Oct 2015 - Dec 2023
Job Responsibilities:
Manage end-to-end spa accounting operations including Accounts Receivable (AR), Accounts Payable (AP), cash handling, and overall financial recordkeeping to ensure accurate and timely financial reporting. Prepare and issue client invoices, monitor collections, record sales transactions, and proactively follow up on overdue accounts to maintain strong cash flow and minimize receivables aging. Proce...
Technical Success Advisor
NICE InContact
Aug 2016 - Feb 2017
Job Responsibilities:
Software and IT Company - Saas services (calls, emails and chat support) A hybrid role that combines technical support, customer success, cloud contact center operations, and account management. The role focuses on helping enterprise clients maximize the performance of their contact center systems while ensuring smooth technical operations and customer retention. Provided technical support and c...
Sr. Process Manager - Back Office
Infosys BPO Ltd. Philippines
Nov 2010 - Oct 2015
Job Responsibilities:
Note: The position is an agent position providing support for continuing services needed by business clientele Technical Support background with Order Management - E2E Processing IT/Telecommunication -managed order taking team composed of 5 agents Served 3 Lines of Businesses for AT&T Business Solutions Managed end-to-end order processing, account updates, and technical support operations for AT&...
Sr. Customer Care Executive (SME)
Intelenet Global Philippines Solutions/SERCO
Mar 2010 - Oct 2010
Job Responsibilities:
Hilton and Hilton Hotels , Travel and Hospitality – Hotel & Services industry Provided real-time operational support for hotel reservations, guest escalations, billing concerns, and loyalty program inquiries while ensuring compliance with Hilton brand standards and customer experience expectations. Delivered floor support, coaching, and process guidance to agents handling booking systems, CRM tool...
RRD – Retentions and Resolutions Desk Executive
Aegis People Support (Formerly People Support Philippines)
Jun 2007 - Mar 2010
Job Responsibilities:
Travel and Hospitality Industry Handled customer retention and escalated travel-related concerns involving flight bookings, hotel reservations, cancellations, refunds, and itinerary modifications while delivering effective service recovery solutions. Negotiated retention offers, resolved billing disputes, and provided alternative travel options to maintain customer satisfaction and minimize accoun...
Telemarketing Executive Lead Generation
Valavara Inc. (in-house)
Jun 2005 - Jun 2007
Job Responsibilities:
Conducted outbound calls to prospective customers to generate qualified leads, introduce products and services, and schedule appointments for the sales team while maintaining high conversion and engagement rates. Managed customer information, follow-up activities, and lead tracking through CRM systems to ensure accurate documentation, pipeline management, and consistent communication with potenti...
Administrative Assistant/Secretary
Atty. Ramiro Osorio Law Office
May 2004 - Jun 2005
Job Responsibilities:
Provide administrative and clerical support to lawyers, including managing schedules, court dates, meetings, and legal appointments to ensure efficient daily operations. Prepare, format, and organize legal documents such as pleadings, affidavits, contracts, correspondence, and case files while ensuring accuracy, confidentiality, and compliance with legal standards. Manage case filing systems, both...
Quick Stats
Certifications
Education
Master's Degree
12 units Masters in Education
2018 - 2019
Certificate
Santo Rosario Sapang Palay College, 18 units of Education
2017 - 2017
Bachelor's Degree
City College of Manila - Bachelor of Science in Accountancy
2000 - 2004