Virtual Assistant | Accountant | BookkeeperVirtual Assistant | Accountant | Bookkeeper

Key Achievements:

NOTE : program is already in its sunset, in floating status but still employed- regular employment Provided Level 1 technical support for restaurant POS systems, back-office applications, network connectivity, and store IT infrastructure, ensuring minimal operational downtime across supported restaurant locations. Diagnosed and resolved hardware, software, and connectivity issues involving POS terminals, receipt printers, cash registers, routers, switches, and Windows-based workstation devices using remote troubleshooting and monitoring tools. Managed helpdesk incidents through ticketing systems by logging, prioritizing, troubleshooting, and escalating unresolved technical concerns to Level 2 support teams while maintaining SLA compliance and complete technical documentation. Assisted with system deployment, software installation, user account setup, device configuration, patch updates, and preventive maintenance while collaborating with cross-functional IT teams to support system stability, cybersecurity compliance, and continuous operational efficiency.

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Prepared monthly financial reports, reconciliations, and accounting documentation accurately and on schedule. Managed confidential financial records and administrative reporting using spreadsheet and accounting tools. Demonstrated strong organizational and analytical skills while handling multiple deadlines remotely and independently Prepares BIR/Tax documents for exemptions and compliances

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Delivered training sessions, prepared digital learning materials, and managed trainee records and schedules (offered to out-of-school youths and people of age that were not able to attend university classes) Conducted administrative coordination with institutions, trainees, and management teams. Developed strong communication, documentation, and client-facing support skills transferable to remote assistant roles

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Managed administrative documentation, reports, lesson scheduling, calendar of activities and student records with high attention to detail. Conducted virtual and in-person coordination with students, parents, and faculty while maintaining organized communication workflows. Developed strong multitasking, time management, and presentation skills in a fast-paced educational environment.

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Manage and monitor student accounts, tuition receivables, vendor payables, and daily financial transactions to ensure accurate and timely recording in the accounting system. Prepare billing statements, process collections and payments, reconcile accounts, and follow up on outstanding balances from students, parents, and suppliers. Verify, review, and process invoices, purchase orders, disbursements, and reimbursement requests in compliance with school financial policies and procedures. Maintain accurate accounting records, ledgers, and supporting documents for Accounts Receivable (AR) and Accounts Payable (AP) transactions. Prepare monthly bank reconciliations, aging reports, cash flow summaries, and financial reports for management review and audit purposes. Coordinate with school administrators, parents, and suppliers regarding payment concerns, account discrepancies, and billing inquiries. Assist in budget monitoring, payroll support, and year-end financial closing activities to ensure compliance with accounting standards and regulatory requirements. Ensure confidentiality of financial records and maintain compliance with government regulations, tax requirements, and internal control procedures

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Manage end-to-end spa accounting operations including Accounts Receivable (AR), Accounts Payable (AP), cash handling, and overall financial recordkeeping to ensure accurate and timely financial reporting. Prepare and issue client invoices, monitor collections, record sales transactions, and proactively follow up on overdue accounts to maintain strong cash flow and minimize receivables aging. Process and validate supplier invoices, utilities, rent, and operational expenses while ensuring accurate, timely, and policy-compliant disbursement of payments. Perform detailed reconciliation of cash collections, bank deposits, credit card payments, and e-wallet transactions against system records to ensure financial accuracy and integrity. Generate monthly financial reports including expense summaries, aging reports, cash flow statements, and support payroll preparation, tax compliance, inventory tracking, and year-end closing activities while maintaining strict confidentiality

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Software and IT Company - Saas services (calls, emails and chat support) A hybrid role that combines technical support, customer success, cloud contact center operations, and account management. The role focuses on helping enterprise clients maximize the performance of their contact center systems while ensuring smooth technical operations and customer retention. Provided technical support and customer success assistance for cloud-based contact center, telephony, and omnichannel platforms through calls, emails, chat, WebEx, and ticketing systems to ensure high customer satisfaction and operational efficiency. Troubleshot and resolved complex issues related to VoIP, IVR systems, call routing, CRM integrations, workforce management tools, network connectivity, agent configurations, and application performance while identifying root causes and minimizing downtime. Served as a trusted technical advisor for enterprise clients by delivering proactive recommendations, system optimization guidance, onboarding support, migration assistance, and post-deployment operational best practices. Performed account administration tasks including user provisioning, access management, queue and skill configuration, service modifications, and billing updates while collaborating with technical, engineering, infrastructure, sales, and customer success teams to resolve escalations and maintain platform stability

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Note: The position is an agent position providing support for continuing services needed by business clientele Technical Support background with Order Management - E2E Processing IT/Telecommunication -managed order taking team composed of 5 agents Served 3 Lines of Businesses for AT&T Business Solutions Managed end-to-end order processing, account updates, and technical support operations for AT&T business services. Performed data entry, workflow coordination, and customer account management with high accuracy. Handled administrative and back-office tasks while meeting productivity and quality targets.

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Hilton and Hilton Hotels , Travel and Hospitality – Hotel & Services industry Provided real-time operational support for hotel reservations, guest escalations, billing concerns, and loyalty program inquiries while ensuring compliance with Hilton brand standards and customer experience expectations. Delivered floor support, coaching, and process guidance to agents handling booking systems, CRM tools, and hospitality-related customer service concerns to improve quality and performance metrics. Conducted training and collaborated with operations and quality teams to identify workflow improvements, resolve recurring issues, and maintain service excellence across the account

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Travel and Hospitality Industry Handled customer retention and escalated travel-related concerns involving flight bookings, hotel reservations, cancellations, refunds, and itinerary modifications while delivering effective service recovery solutions. Negotiated retention offers, resolved billing disputes, and provided alternative travel options to maintain customer satisfaction and minimize account cancellations. Utilized CRM/ERP systems, booking platforms, and ticketing tools to document cases, coordinate with airline and hotel partners, and ensure timely resolution of customer issues in a fast-paced travel support environment

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Conducted outbound calls to prospective customers to generate qualified leads, introduce products and services, and schedule appointments for the sales team while maintaining high conversion and engagement rates. Managed customer information, follow-up activities, and lead tracking through CRM systems to ensure accurate documentation, pipeline management, and consistent communication with potential clients

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Provide administrative and clerical support to lawyers, including managing schedules, court dates, meetings, and legal appointments to ensure efficient daily operations. Prepare, format, and organize legal documents such as pleadings, affidavits, contracts, correspondence, and case files while ensuring accuracy, confidentiality, and compliance with legal standards. Manage case filing systems, both physical and digital, including document tracking, indexing, and retrieval for ongoing litigation and client matters. Coordinate communication between lawyers, clients, courts, and external parties while handling inquiries, maintaining records, and supporting billing and administrative reporting tasks