Virtual Assistant | Accountant | Bookkeeper

Zherrimae

ID Verified
1,000/mo
San Jose Del Monte City, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU timezone

Profile Description

Detail-oriented Accounting Professional, Licensed Teacher, and experienced Technical and Customer Support Specialist with 15+ years of combined experience in accounting, administrative support, technical support, and customer service. Skilled in handling financial reporting, data management, client communication, and back-office operations. Highly adaptable and trained in fast-paced BPO, education, and SaaS environments with strong capability to transition into remote administrative roles.

Skills & Expertise

Design & Creative

CapCutIntermediate
CanvaBeginner

E-commerce & Marketplace

Human Resources

TimekeepingAdvanced

Sales & Business Development

Lead GenerationIntermediate
SalesforceIntermediate

AI & Automation

Content & Writing

Data & Analytics

Marketing & Growth

ThreadsBeginner

Work Experience

Technical Support Specialist

Concentrix CVG Philippines (formerly Webhelp+Concentrix )

Jun 2023 - Present

Job Responsibilities:

NOTE : program is already in its sunset, in floating status but still employed- regular employment Provided Level 1 technical support for restaurant POS systems, back-office applications, network connectivity, and store IT infrastructure, ensuring minimal operational downtime across supported restaurant locations. Diagnosed and resolved hardware, software, and connectivity issues involving POS ter...

Technical SupportTechnical TrainingPhone SupportTicket ManagementOrder ProcessingData Entry

Accountant (part time)

SMNHS Faculty and Teacher Consumer's Cooperative

Apr 2022 - Present

Job Responsibilities:

Prepared monthly financial reports, reconciliations, and accounting documentation accurately and on schedule. Managed confidential financial records and administrative reporting using spreadsheet and accounting tools. Demonstrated strong organizational and analytical skills while handling multiple deadlines remotely and independently Prepares BIR/Tax documents for exemptions and compliances

BookkeepingInventory ManagementAccounts Payable/ReceivablePayroll ProcessingFinancial ReportingBudget ManagementData EntryCalendar ManagementDocument ManagementResearch & Information Gathering

Trainer for National Certification in Philippines - project based

TESDA - Technical Education and Skill Development Authority

Apr 2016 - Present

Job Responsibilities:

Delivered training sessions, prepared digital learning materials, and managed trainee records and schedules (offered to out-of-school youths and people of age that were not able to attend university classes) Conducted administrative coordination with institutions, trainees, and management teams. Developed strong communication, documentation, and client-facing support skills transferable to remote...

Technical SupportTechnical TrainingCurriculum DevelopmentCoaching & Mentoring

Senior High School Accounting Teacher

San Martin National High School

Oct 2019 - Apr 2026

Job Responsibilities:

Managed administrative documentation, reports, lesson scheduling, calendar of activities and student records with high attention to detail. Conducted virtual and in-person coordination with students, parents, and faculty while maintaining organized communication workflows. Developed strong multitasking, time management, and presentation skills in a fast-paced educational environment.

Technical SupportBookkeepingFinancial ReportingDocument ManagementExecutive Assistant ServicesData EntryLanguage TeachingCurriculum DevelopmentCalendar ManagementResearch & Information Gathering

Accountant (part-time)

Dominic Institute of Science and Technology

Nov 2021 - Dec 2024

Job Responsibilities:

Manage and monitor student accounts, tuition receivables, vendor payables, and daily financial transactions to ensure accurate and timely recording in the accounting system. Prepare billing statements, process collections and payments, reconcile accounts, and follow up on outstanding balances from students, parents, and suppliers. Verify, review, and process invoices, purchase orders, disbursement...

BookkeepingInventory ManagementAccounts Payable/ReceivablePayroll ProcessingFinancial ReportingBudget ManagementData EntryDocument Management

Bookkeeper

Family Health Spa for Men and Women

Oct 2015 - Dec 2023

Job Responsibilities:

Manage end-to-end spa accounting operations including Accounts Receivable (AR), Accounts Payable (AP), cash handling, and overall financial recordkeeping to ensure accurate and timely financial reporting. Prepare and issue client invoices, monitor collections, record sales transactions, and proactively follow up on overdue accounts to maintain strong cash flow and minimize receivables aging. Proce...

BookkeepingInventory ManagementAccounts Payable/ReceivableFinancial ReportingData EntryDocument Management

Technical Success Advisor

NICE InContact

Aug 2016 - Feb 2017

Job Responsibilities:

Software and IT Company - Saas services (calls, emails and chat support) A hybrid role that combines technical support, customer success, cloud contact center operations, and account management. The role focuses on helping enterprise clients maximize the performance of their contact center systems while ensuring smooth technical operations and customer retention. Provided technical support and c...

Technical TrainingTechnical SupportLive Chat SupportEmail SupportTicket ManagementData EntryEmail Management

Sr. Process Manager - Back Office

Infosys BPO Ltd. Philippines

Nov 2010 - Oct 2015

Job Responsibilities:

Note: The position is an agent position providing support for continuing services needed by business clientele Technical Support background with Order Management - E2E Processing IT/Telecommunication -managed order taking team composed of 5 agents Served 3 Lines of Businesses for AT&T Business Solutions Managed end-to-end order processing, account updates, and technical support operations for AT&...

Technical SupportTechnical TrainingPhone SupportEmail SupportOrder ProcessingCoaching & MentoringCalendar ManagementData EntryEmail Management

Sr. Customer Care Executive (SME)

Intelenet Global Philippines Solutions/SERCO

Mar 2010 - Oct 2010

Job Responsibilities:

Hilton and Hilton Hotels , Travel and Hospitality – Hotel & Services industry Provided real-time operational support for hotel reservations, guest escalations, billing concerns, and loyalty program inquiries while ensuring compliance with Hilton brand standards and customer experience expectations. Delivered floor support, coaching, and process guidance to agents handling booking systems, CRM tool...

Technical SupportTechnical TrainingPhone SupportOrder ProcessingData Entry

RRD – Retentions and Resolutions Desk Executive

Aegis People Support (Formerly People Support Philippines)

Jun 2007 - Mar 2010

Job Responsibilities:

Travel and Hospitality Industry Handled customer retention and escalated travel-related concerns involving flight bookings, hotel reservations, cancellations, refunds, and itinerary modifications while delivering effective service recovery solutions. Negotiated retention offers, resolved billing disputes, and provided alternative travel options to maintain customer satisfaction and minimize accoun...

Phone SupportTicket ManagementInventory ManagementOrder ProcessingData Entry

Telemarketing Executive Lead Generation

Valavara Inc. (in-house)

Jun 2005 - Jun 2007

Job Responsibilities:

Conducted outbound calls to prospective customers to generate qualified leads, introduce products and services, and schedule appointments for the sales team while maintaining high conversion and engagement rates. Managed customer information, follow-up activities, and lead tracking through CRM systems to ensure accurate documentation, pipeline management, and consistent communication with potenti...

Data EntryResearch & Information GatheringLead Generation

Administrative Assistant/Secretary

Atty. Ramiro Osorio Law Office

May 2004 - Jun 2005

Job Responsibilities:

Provide administrative and clerical support to lawyers, including managing schedules, court dates, meetings, and legal appointments to ensure efficient daily operations. Prepare, format, and organize legal documents such as pleadings, affidavits, contracts, correspondence, and case files while ensuring accuracy, confidentiality, and compliance with legal standards. Manage case filing systems, both...

Paralegal ServicesCalendar ManagementTravel PlanningData EntryExecutive Assistant ServicesDocument Management

Quick Stats

Age42 years
GenderFemale
English LevelFluent
Other Languages
Tagalog/FilipinoFluent
EnglishConversational
ID VerificationVerified

Certifications

Bookkeeping NC3
Trainer's Methodology COC 1
Events Management Services NC3
Cookery NC3
Contact Center Services
21st Century Teaching

Education

Master's Degree

12 units Masters in Education

2018 - 2019

Certificate

Santo Rosario Sapang Palay College, 18 units of Education

2017 - 2017

Bachelor's Degree

City College of Manila - Bachelor of Science in Accountancy

2000 - 2004