General virtual assistant, HR, Customer service managerGeneral virtual assistant, HR, Customer service manager
Zhaira
880/mo
Baliuag, Philippines
Looking for Full-time
8 hours/day
Availability: US timezone
$880
per month
($5/hour)
Member since November 2026
Profile Description
I have over 10 years of experience in the BPO and customer service industry, handling both voice and non-voice accounts for international clients. My experience includes customer service, sales, billing, technical support, insurance, back-office operations, and handling escalated customer concerns. Throughout my career, I have also gained experience in team leadership, HR, coaching, and customer experience management. Most recently, I worked as a Customer Experience & Sales Manager at TopLift P...
Skills & Expertise
Skill Levels Explained:
• Beginner: <1 year
• Intermediate: 1-3 years
• Advanced: 3-5 years
• Expert: 5+ years
💡 Hover over any skill level to see exact years of experience
Customer Success
Live Chat SupportExpert
Phone SupportExpert
Email SupportExpert
Lead ManagementExpert
Ticket ManagementExpert
Technical SupportAdvanced
Social Media SupportAdvanced
LiveChatBeginner
Customer.ioBeginner
Data & Analytics
Google Sheets (Advanced)Expert
Excel (Advanced)Expert
E-commerce & Marketplace
ShopifyBeginner
Facebook MarketplaceBeginner
TikTok ShopBeginner
Order ProcessingBeginner
Order FulfillmentBeginner
GorgiasBeginner
DropshippingBeginner
Human Resources
Candidate SourcingBeginner
RecruitmentBeginner
PayrollBeginner
TimekeepingBeginner
SOP WritingBeginner
HR ManagementBeginner
Policy WritingBeginner
Marketing & Growth
ChatGPT for MarketingBeginner
Email MarketingBeginner
TikTok AdsBeginner
Influencer OutreachBeginner
Community ManagementBeginner
Instagram GrowthBeginner
Content StrategyBeginner
KlaviyoBeginner
Sales & Business Development
B2B SalesBeginner
B2C SalesBeginner
Cold CallingBeginner
Lead GenerationBeginner
Cold Email OutreachBeginner
Sales Funnel ManagementBeginner
NegotiationBeginner
Specialized Skills
OnboardingBeginner
Performance ManagementBeginner
Compensation & BenefitsBeginner
Employee RelationsBeginner
Coaching & MentoringBeginner
Language TeachingBeginner
Virtual Assistance & Admin
Calendar ManagementBeginner
Email ManagementBeginner
Document ManagementBeginner
Meeting CoordinationBeginner
Personal Assistant ServicesBeginner
Executive Assistant ServicesBeginner
Research & Information GatheringBeginner
Monday.comBeginner
TrelloBeginner
Quick Stats
Age37 years
GenderFemale
English LevelFluent
ID VerificationNot verified
Education
Bachelor's Degree
Saint mary's College Pampanga
2010 - 2014