Virtual Assistant/ Social Media Manager/CSRVirtual Assistant/ Social Media Manager/CSR
Wanjiku
ID Verified$700
per month
($4/hour)
Profile Description
Versatile Customer Service and Operations Professional with 7+ years of experience transitioning into Virtual Assistance. Proven track record in managing high-volume customer interactions, community engagement for FMCG brands, and team supervision—expert in streamlining administrative workflows using Asana and Notion to drive operational efficiency.
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Design & Creative
Marketing & Growth
Virtual Assistance & Admin
Sales & Business Development
Finance & Accounting
AI & Automation
Content & Writing
Work Experience
Account Executive
Daraja Colony
Jan 2026 - Present
Job Responsibilities:
1. Oversee client accounts, ensuring alignment between brand objectives and community engagement strategies. 2. Coordinate cross-functionally to deliver marketing initiatives on time and within scope.
Account Executive( Intern), Community Management
Daraja Colony
May 2025 - Dec 2025
Job Responsibilities:
Developed comprehensive content marketing plans and editorial calendars, resulting in consistent brand messaging across social platforms. Analyzed social media KPIs and web traffic using Metricool and Buffer to optimize campaign performance. Planned and executed community outreach programs, increasing engagement through proactive influencer relationship management.
CSR & Supervisor |
Eat n' Go Africa (Coldstone Creameries)
Nov 2018 - Jan 2025
Job Responsibilities:
Promoted to Supervisor to lead and train a team of service professionals on best practices and customer-facing interactions. Managed administrative and operational tasks, including staff scheduling, inventory monitoring, and logistics. Synthesized monthly sales data into statistical reports for management, identifying key growth opportunities. Delivered exceptional support to a high-volume client...
Social Media Manager
Suluhu On Demand
Jul 2024 - Jan 2025
Job Responsibilities:
1. Curated and distributed high-quality content across multiple social platforms to enhance brand visibility. 2. Monitored campaign performance and provided data-driven insights to improve future content ROI.
Social Media Manager
Two Guys and A Truck
Jan 2023 - Mar 2023
Job Responsibilities:
1. Developed targeted social media campaigns focused on lead generation and brand awareness. 2. Managed end-to-end content production and analyzed performance metrics for active campaigns.