Virtual Assistant, SMM, CSR, TSR, Project ManagerVirtual Assistant, SMM, CSR, TSR, Project Manager
Tedd
ID Verified$1,400
per month
($8/hour)
Profile Description
Versatile Virtual Assistant with over 4 years of experience in customer service, technical support, and remote operations across BPO, FinTech, and telco industries. Former Project Manager and Social Media Manager skilled in content strategy, team coordination, and digital marketing. Proficient in CRM tools, data management, video editing, and administrative support. Known for exceptional communication, attention to detail, and the ability to manage multiple priorities in fast-paced environments....
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Content & Writing
E-commerce & Marketplace
Customer Success
Data & Analytics
Design & Creative
Finance & Accounting
Marketing & Growth
Sales & Business Development
Work Experience
Customer Service Representative
Wells Fargo LLC
Jun 2025 - Present
Job Responsibilities:
● Provide end-to-end banking support through voice and chat, handling 60+ inquiries daily while maintaining 97% customer satisfaction (CSAT). ● Demonstrate strong empathy and problem-solving skills, resulting in 20% higher first-contact resolution than team average. ● Collaborate with QA and training teams to streamline call handling procedures, reducing AHT by 12%. ● Utilize CRM systems and...
Senior Process Executive
Cognizant Technological Solutions
Sep 2023 - Jun 2025
Job Responsibilities:
● Delivered omnichannel customer and technical support for a fintech platform, consistently meeting 100% of service level goals. ● Trained and mentored 10+ new hires, improving team quality scores by 15% within one quarter. ● Analyzed user pain points and proposed automation improvements that reduced manual case handling time by 25%. ● Recognized for exceptional communication and critical thi...
L1/L2 Safety Response Team
TaskUs INC
Mar 2022 - Sep 2023
Job Responsibilities:
● Assisted international customers in resolving account, billing, and technical issues, achieving above 95% QA scores. ● Provided accurate product information and proactive solutions, improving customer retention by 18%. ● Managed multiple tools (Salesforce, Zendesk, internal CRM) while maintaining high call quality and compliance.
Project Manager / Social Media Manager
Inscape Technologies
Apr 2021 - Apr 2022
Job Responsibilities:
● Managed multiple brand pages, creating campaigns that increased engagement by 40% across social platforms. ● Handled client communications, timelines, and content schedules while ensuring timely project delivery. ● Introduced analytics-based reporting that improved ad targeting accuracy and reduced campaign costs.