Sunshine

Virtual Assistant, HR Manager, Project Manager

Sunshine

ID Verified
3,200/mo
Cainta, Philippines
Looking for Full-time
10 hours/day
Availability: US / EU / Asia timezone

Profile Description

I am an experienced Operations, Project Management, and HR professional with over 12 years of experience supporting remote teams, recruitment, CRM management, and business operations. I specialize in building organized systems, managing projects end-to-end, and optimizing workflows that help teams operate efficiently and scale with confidence. My background includes project and operations management, recruiting and onboarding remote talent, maintaining accurate HRIS and ATS records, and managin...

Skills & Expertise

AI & Automation

ZapierAdvanced
Make (Integromat)Intermediate
OpenAI APIIntermediate
n8nIntermediate

Customer Success

Data & Analytics

Design & Creative

E-commerce & Marketplace

ShopifyAdvanced
Shopify PlusAdvanced
Print on DemandIntermediate

Finance & Accounting

QuickBooksIntermediate
BookkeepingIntermediate

Marketing & Growth

Sales & Business Development

Work Experience

Operations Support & Training & Quality Manager

Authentic Living

Feb 2025 - Jul 2025

Job Responsibilities:

• - Developed training materials, QA scorecards, and SOPs to support CX agents and mentors. • - Automated workflows in Asana and Google Workspace to streamline operations. • - Supported delivery and fulfillment of high-ticket coaching and certification programs.

ZapierEmail SupportFreshdeskWorkflow AutomationLive Chat SupportOpenAI APIn8nZendeskHelp ScoutTicket Management

HR & Operations Manager, Strategic Executive Assistant

CyberSnap.io / EnsureDR / VerveNature

Dec 2023 - Jun 2025

Job Responsibilities:

• - Handled recruitment, onboarding, and policy implementation for distributed teams. • - Created and managed content strategies, campaign performance reporting, and trend analysis. • - Oversaw financial operations including budgeting, client invoicing, and vendor management. • - Managed social media calendars and brand engagement across platforms. • Utilized Salesforce to manage client pipelines,...

ZapierAPI IntegrationEmail SupportOpenAI APIData VisualizationExcel (Advanced)Google Sheets (Advanced)SQLA/B TestingBrand Identity Design

Project Administrator

Hero Teams Pty LTD

Mar 2023 - Oct 2023

Job Responsibilities:

• - Led configuration and documentation of HR & Payroll systems tailored to client needs. • - Handled project timelines, stakeholder communications, and troubleshooting escalations. • - Maintained solution documentation and ensured quality assurance compliance. • Led configuration and documentation of HR & Payroll systems tailored to client needs. • Handled project timelines, stakeholder communica...

ZapierAPI IntegrationFreshdeskWorkflow AutomationSalesforce

Sr. Operations Manager

Focus Support Associates Inc.

Sep 2017 - Mar 2023

Job Responsibilities:

- Supported cross-departmental initiatives, including process documentation and project launches. • - Conducted onboarding sessions, soft skills training, and periodic employee development courses. • Designed and delivered performance-based training programs. • Managed end-to-end recruitment across multiple departments and job levels. • Directed facilities operations, procurement, and compliance o...

Email SupportFreshdeskZendeskHelp ScoutTicket ManagementExcel (Advanced)Data VisualizationTechnical SupportCanvaGoogle Sheets (Advanced)

T3 Advance Technical Support

Expert Global Solutions

Nov 2013 - Dec 2015

Job Responsibilities:

Provided customer and technical support, developing problem-solving and client facing skills.

Quick Stats

Age31 years
GenderFemale
English LevelFluent
ID VerificationVerified

Certifications

COPC