Virtual AssistantVirtual Assistant
Jan
ID Verified$1,800
per month
($10/hour)
Profile Description
Versatile professional with over 10 years of experience in administrative operations, team leadership, and advanced technical support for top-tier global brands. Skilled in data analysis, workflow optimization, and delivering top-tier customer satisfaction. I thrive in structured, fast-paced environments where I can leverage my corporate tech background to streamline processes, ensure compliance, and drive operational success.
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Content & Writing
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Marketing & Growth
Real Estate Operations
Sales & Business Development
Virtual Assistance & Admin
Work Experience
Administrator (Freelance / Part-time)
BRUNTWORK
Mar 2025 - Present
Job Responsibilities:
Provide comprehensive administrative support, handling daily operational coordination, data entry, and communication routing to ensure efficient workflows. Prepare, organize, and maintain digital records and administrative documents for easy retrieval and auditing. Monitor business data and assist management by drafting clear operational reports and identifying process improvements. Serve as...
Resourcing and Compliance Manager (Freelance)
TRACK PROTECTION AUSTRALIA
Aug 2023 - Feb 2025
Job Responsibilities:
Provide post-booking support, troubleshooting, and customer service through email, phone, and chat to B2B clients. Support clients with compliance and resource management, ensuring adherence to Industry regulations. Perform data analysis to enhance operational efficiency and improve overall compliance strategies. Gather client and partner feedback to optimize processes and improve service de...
CLIENT SERVICE ASSOCIATE
FACEBOOK META
Dec 2021 - Aug 2023
Job Responsibilities:
Propose and conduct measurable engagement initiatives to incite excitement for the server and grow our base of superfans. Develop a deep understanding of the server community members, anticipate their needs, and be their loudest spokesperson. Organize and host regular events on Discord. Help on growing social media platforms that can help the project be visible to a wide variety of audience....
SENIOR TECHNICAL SPECIALIST (Tier 1, Tier 2 iOS & Mac Specialist)
CONCENTRIX PHILIPPINES (APPLE - Asia Pacific)
Jun 2018 - Jun 2022
Job Responsibilities:
Resolve advanced technical product issues and further inspect and take ownership of emerging issues. Review and approve exceptions for product repair, replacement, and/or refund. Handle complaints and escalations. Answers to client escalation and reviews complaints. Imparts knowledge and conducts advanced technical training and lecture for the whole team. Manages the team performance in co...
TEAM MANAGER / SME / TECH SUPPORT (Level 1 & 2, Back of House, Complaints, Business Internet)
TELEPERFORMANCE PHILIPPINES
Jan 2012 - Feb 2018
Job Responsibilities:
Maintains staff by recruiting, selecting, orienting, and training employees. Making strategies for the efficient functioning of the team & Increasing their productivity and level of service with constant evaluation of how the team executes the plan. Involved in employee engagement and productivity enhancement initiatives which help drive better performance by highlighting positive performance....
Quick Stats
Education
Bachelor's Degree
Polytechnic University of the Philippines
2005 - 2011