Shopify Specialist | Customer Support & E-Commerce OperationShopify Specialist | Customer Support & E-Commerce Operation
Ronna
ID Verified$1,200
per month
($7/hour)
Profile Description
Shopify Customer Support & E-Commerce Specialist with expertise in managing high-volume customer service operations for fast-paced dropshipping brands. Proven track record in resolving complex customer inquiries, reducing chargebacks, and navigating supply chain and carrier delays (USPS, FedEx, DHL, 3PLs). Skilled in leveraging Gorgias, Shopify, and Google Sheets to manage returns, replacements, refunds, and order escalations efficiently. Combines strong problem-solving with product listing and ...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
E-commerce & Marketplace
Customer Success
Virtual Assistance & Admin
Design & Creative
Marketing & Growth
Work Experience
Shopify Product Lister
Vos E-commerce
May 2024 - Present
Job Responsibilities:
-I create detailed and optimized product listings, including titles, descriptions, prices, images, collections, tags, and size charts, ensuring accurate and appealing presentations to attract customers and optimize searchability. -Proficient in manual listing or using the Poky and Kopy App to import or copy the product from a supplier or competitor.
Customer Support Representative Fashion Niche
Vos E-Commerce
Feb 2024 - Present
Job Responsibilities:
- Provide high-efficiency support across multiple Shopify stores, maintaining a First Response Time (FRT) under 2 hours while managing inquiries for quality, sizing, and logistics. - Implement refund prevention strategies by offering tiered partial refunds or store credit, successfully retaining revenue and reducing overall store refund rates.
Customer Support Specialist
Dorcom Digital
Jul 2026 - Aug 2026
Job Responsibilities:
- Managed high-volume Gorgias tickets for fashion dropshipping brands, maintaining an average response time under 3 hours. - Resolved complex customer inquiries regarding garment quality issues, incorrect orders, size/material sizing, and stuck or delayed packages. - Managed end-to-end ticket resolutions including processing order refunds, issuing store credits, sending replacements, and handling...
Shopify Product Lister
Biz Collectief
Mar 2023 - Feb 2024
Job Responsibilities:
-Managed end-to-end product uploading, optimization, and catalog organization for Shopify dropshipping stores. -Optimized product titles, SEO descriptions, pricing margins, variants, and custom metafields to improve search visibility and conversion rates. -Integrated and configured apps such as Poky/Kopy for automated product importing and Kiwi Size Chart for accurate customer sizing guides. -Form...
Website Builder
Vos E-commerce
Feb 2023 - Nov 2023
Job Responsibilities:
I design and develop visually appealing, user-friendly online stores that are optimized for conversions. I customize themes (liquid & CSS coding), set up product pages, and ensure seamless navigation, making the shopping experience smooth for customers. I also integrate essential apps and tools to enhance store functionality and drive sales.
Quick Stats
Certifications
Education
Bachelor's Degree
Pangasinan State University
2008 - 2012