Shopify Specialist | Customer Support & E-Commerce OperationShopify Specialist | Customer Support & E-Commerce Operation

Key Achievements:

-I create detailed and optimized product listings, including titles, descriptions, prices, images, collections, tags, and size charts, ensuring accurate and appealing presentations to attract customers and optimize searchability. -Proficient in manual listing or using the Poky and Kopy App to import or copy the product from a supplier or competitor.

Key Achievements:

- Provide high-efficiency support across multiple Shopify stores, maintaining a First Response Time (FRT) under 2 hours while managing inquiries for quality, sizing, and logistics. - Implement refund prevention strategies by offering tiered partial refunds or store credit, successfully retaining revenue and reducing overall store refund rates.

Key Achievements:

- Managed high-volume Gorgias tickets for fashion dropshipping brands, maintaining an average response time under 3 hours. - Resolved complex customer inquiries regarding garment quality issues, incorrect orders, size/material sizing, and stuck or delayed packages. - Managed end-to-end ticket resolutions including processing order refunds, issuing store credits, sending replacements, and handling cancellations via Shopify Admin. - Collaborated directly with supply chain partners, fulfillment centers, and carriers to track shipments and resolve logistics escalations. - Leveraged ChatGPT and DeepL for clear, multi-language communication and accurate ticket drafting to uphold high CX standards.

Key Achievements:

-Managed end-to-end product uploading, optimization, and catalog organization for Shopify dropshipping stores. -Optimized product titles, SEO descriptions, pricing margins, variants, and custom metafields to improve search visibility and conversion rates. -Integrated and configured apps such as Poky/Kopy for automated product importing and Kiwi Size Chart for accurate customer sizing guides. -Formatted media and edited product images to ensure a high-converting, professional storefront aesthetic. -Executed bulk inventory updates via CSV files, smart tagging, and automated collection organization to keep store data accurate.

Key Achievements:

I design and develop visually appealing, user-friendly online stores that are optimized for conversions. I customize themes (liquid & CSS coding), set up product pages, and ensure seamless navigation, making the shopping experience smooth for customers. I also integrate essential apps and tools to enhance store functionality and drive sales.