Rachel

Systems Architect & Project Operations Specialist

Rachel

ID Verified
800/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I am a Systems Architect and Certified Project Officer (CPO) specializing in building high-integrity operational infrastructure for scaling businesses. My expertise lies in bridging the gap between visionary goals and technical execution by designing "Single Source of Truth" ecosystems. I specialize in CRM Architecture (specifically GoHighLevel), end-to-end Project Governance, and the development of robust SOP libraries that ensure data integrity and team accountability. I don't just manage tas...

Skills & Expertise

AI & Automation

PerplexityBeginner
Copy.aiBeginner
Jasper AIBeginner

Customer Success

Data & Analytics

Specialized Skills

Sales & Business Development

Finance & Accounting

Design & Creative

CanvaBeginner
CapCutBeginner

Content & Writing

Work Experience

Virtual Assistant (Systems & Operations Specialist)

VA Africa

Mar 2026 -

Job Responsibilities:

Audit and refine complex GoHighLevel (GHL) workflows through rigorous end-to-end testing. Document technical objectives and update automation logic to ensure 100% trigger accuracy and peak operational efficiency. Design custom GHL form architectures and map data fields to CRM records. This ensures inbound leads are automatically tagged and transitioned into the correct sales pipelines without any...

Workflow AutomationEmail SupportGoogle Sheets (Advanced)Lead ManagementPhone SupportCalendar ManagementDocument ManagementEmail ManagementData EntryResearch & Information Gathering

Operations Assistant

Independent Contractor

Sep 2025 - Mar 2026

Job Responsibilities:

Managed high-priority lead pipelines, executing over 60 targeted calls per cohort. Specialized in resolving enrollment objections and structuring custom payment plans to secure conversions. Saved critical email campaigns from suspension by managing sending limits and segmenting lists for 190+ registrants. This technical intervention ensured 100% communication reliability for the business. Directed...

Phone SupportLead ManagementGoogle Sheets (Advanced)Email SupportData EntryEmail ManagementResearch & Information GatheringDocument ManagementMeeting CoordinationTrello

Executive Assistant

Athena

Feb 2025 - Jul 2025

Job Responsibilities:

Managed complex daily calendars and high-volume email correspondence for a PR and Marketing agency owner. Ensured their schedule and communications were always perfectly aligned with their top business priorities. Used Zoho Connect to build and manage weekly task frameworks. Organizing the workflow this way helped the executive increase their task completion rate by 25%. Handled the entire lifecyc...

Phone SupportCalendar ManagementGoogle Sheets (Advanced)Email SupportTravel PlanningResearch & Information GatheringMeeting CoordinationData EntryEmail ManagementPersonal Assistant Services

Customer Acquisition and Retention (Internship)

Excelerate (Pepagora)

Sep 2024 - Dec 2024

Job Responsibilities:

Analyzed the end-to-end customer journey to identify friction points and implemented structural solutions that improved the user experience and long-term loyalty. Designed and executed automated email marketing workflows to accelerate the transition from lead to active customer while maintaining high retention rates. Developed and implemented data-driven segmentation models to organize customer in...

Copy.aiSEO Content WritingCopywritingEmail CopywritingA/B TestingBlog WritingSocial Media AnalyticsSemrush/AhrefsEmail MarketingConversion Rate Optimization

Social Media Manager

Songs for World Peace

Dec 2023 - Aug 2024

Job Responsibilities:

Used trend analysis and content planning to drive a 15% increase in engagement and a 30% increase in followers on TikTok. This data-driven approach ensured our content was always reaching the right audience. Utilized DaVinci Resolve and CapCut to produce and edit high-quality video content, ensuring smooth transitions, color grading, and engaging pacing for social media platforms. Used Canva to de...

Meeting CoordinationCopy.aiResearch & Information GatheringTikTok AdsCapCutDaVinci ResolveA/B TestingCanvaSocial Media AnalyticsCommunity Management

Personal Assistant

Wanline Wear

Apr 2021 - Mar 2023

Job Responsibilities:

Maximized executive output through high-level calendar management and strategic time-blocking, ensuring all daily operations remained focused on core business goals. Oversaw the end-to-end planning and execution of corporate events, managing everything from initial vendor sourcing to on-site coordination for a seamless professional presence. Acted as the primary logistical anchor for the executive...

Email SupportGoogle Sheets (Advanced)Phone SupportCalendar ManagementDocument ManagementEmail ManagementTravel PlanningData EntryPersonal Assistant ServicesMeeting Coordination

Quick Stats

Age29 years
GenderFemale
English LevelFluent
ID VerificationVerified
Portfolio
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Certifications

Certified Project Officer
Digital Marketing Certificate
AI-Powered Social Media Strategy & Content Creation
Customer Acquisition and Retention Certificate
Virtual Assistant Certificate

Education

Bachelor's Degree

Kenyatta University

2016 - 2024