Systems Architect & Project Operations SpecialistSystems Architect & Project Operations Specialist
Rachel
ID Verified$800
per month
($5/hour)
Profile Description
I am a Systems Architect and Certified Project Officer (CPO) specializing in building high-integrity operational infrastructure for scaling businesses. My expertise lies in bridging the gap between visionary goals and technical execution by designing "Single Source of Truth" ecosystems. I specialize in CRM Architecture (specifically GoHighLevel), end-to-end Project Governance, and the development of robust SOP libraries that ensure data integrity and team accountability. I don't just manage tas...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Customer Success
Data & Analytics
Virtual Assistance & Admin
Specialized Skills
Sales & Business Development
Marketing & Growth
Finance & Accounting
Design & Creative
Content & Writing
Work Experience
Virtual Assistant (Systems & Operations Specialist)
VA Africa
Mar 2026 -
Job Responsibilities:
Audit and refine complex GoHighLevel (GHL) workflows through rigorous end-to-end testing. Document technical objectives and update automation logic to ensure 100% trigger accuracy and peak operational efficiency. Design custom GHL form architectures and map data fields to CRM records. This ensures inbound leads are automatically tagged and transitioned into the correct sales pipelines without any...
Operations Assistant
Independent Contractor
Sep 2025 - Mar 2026
Job Responsibilities:
Managed high-priority lead pipelines, executing over 60 targeted calls per cohort. Specialized in resolving enrollment objections and structuring custom payment plans to secure conversions. Saved critical email campaigns from suspension by managing sending limits and segmenting lists for 190+ registrants. This technical intervention ensured 100% communication reliability for the business. Directed...
Executive Assistant
Athena
Feb 2025 - Jul 2025
Job Responsibilities:
Managed complex daily calendars and high-volume email correspondence for a PR and Marketing agency owner. Ensured their schedule and communications were always perfectly aligned with their top business priorities. Used Zoho Connect to build and manage weekly task frameworks. Organizing the workflow this way helped the executive increase their task completion rate by 25%. Handled the entire lifecyc...
Customer Acquisition and Retention (Internship)
Excelerate (Pepagora)
Sep 2024 - Dec 2024
Job Responsibilities:
Analyzed the end-to-end customer journey to identify friction points and implemented structural solutions that improved the user experience and long-term loyalty. Designed and executed automated email marketing workflows to accelerate the transition from lead to active customer while maintaining high retention rates. Developed and implemented data-driven segmentation models to organize customer in...
Social Media Manager
Songs for World Peace
Dec 2023 - Aug 2024
Job Responsibilities:
Used trend analysis and content planning to drive a 15% increase in engagement and a 30% increase in followers on TikTok. This data-driven approach ensured our content was always reaching the right audience. Utilized DaVinci Resolve and CapCut to produce and edit high-quality video content, ensuring smooth transitions, color grading, and engaging pacing for social media platforms. Used Canva to de...
Personal Assistant
Wanline Wear
Apr 2021 - Mar 2023
Job Responsibilities:
Maximized executive output through high-level calendar management and strategic time-blocking, ensuring all daily operations remained focused on core business goals. Oversaw the end-to-end planning and execution of corporate events, managing everything from initial vendor sourcing to on-site coordination for a seamless professional presence. Acted as the primary logistical anchor for the executive...
Quick Stats
Certifications
Education
Bachelor's Degree
Kenyatta University
2016 - 2024