Computer Science ExpertComputer Science Expert

Key Achievements:

Key duties and responsibilities undertaken:  ETIMS Onboarding and training taxpayers  Engaging in ETIMS / iTax customer support and troubleshooting activities  Revenue Enhancement Initiatives (REI) through review on returns, datasets and performance  Promotion of voluntary and involuntary compliance monitoring and applying innovative strategies  Issuing assessments such as default, additional or amended assessments  Resolving taxpayers’ complaints such as processing return amendments and iTax challenges  Data analysis, reporting on datasets and monitoring taxpayer filing and payment trends  Monitoring computer systems performance and resolving queries.  Providing second level technical support for business applications.  Monitoring iTax performance and resolving open issues and logs  Liaising with business users to understand business requirements and issues  Coordinating with system developers & business operation teams to implement fixes and enhancements  Documenting application support procedures such as RFCs and deployment briefs  Partaking application testing, upgrades and deployment activities  Enhancing compliance and data integrity policies

Key Achievements:

Mastering the Ajira Digital Content and Curriculum and planning lessons to Train Diverse Youth Mentoring and supporting Ajira trainees about freelancing in relation to the Gig economy Developing and executing Training schedules and delivering learning content to Community Youth Engaging in Curriculum Development and Management Organizing and delivering both virtual and physical trainings to Kenyan youth. Conducting Learner Support and Assessment Conducting community Collaboration and Professional Development Maintaining accurate training records and documentation Reporting on learner progress and program outcomes. Creation of Online work Platforms such as Upwork, Fiverr, QA World among others Marketing and promoting digital skills training program through pitches and exhibitions

Key Achievements:

Provision of general ICT support to staff and user level technical support. Contributing in data analysis, research, report writing, software testing, or administrative support activities. Participating in Database management processes. Network and security management by contributing to vulnerability assessments, security awareness campaigns, incident response activities, or research on emerging threats. Participated in the development and implementation of e-government services, conducting user testing, or providing technical support e.g., Ajira Digital Portal Engaging in Innovation and Research where I supported in research projects on emerging technologies, applications of new technologies.