IT Specialist

Patrick

ID Verified
1,200/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Patrick is a results-driven IT Administrator with 5+ years of hands-on experience in system administration, network management, and technical support across diverse environments. Proven expertise in deploying and maintaining enterprise systems, including ERP platforms, cloud infrastructure, and healthcare management systems. Demonstrated success in supporting digital health platforms, automating hospital operations, and managing remote clinic infrastructure. Skilled in Windows/Linux enviro...

Skills & Expertise

AI & Automation

GitHub CopilotBeginner
ZapierBeginner
API IntegrationBeginner
Power AutomateBeginner
Workflow AutomationBeginner
Vector DatabasesBeginner
Hugging FaceBeginner
Claude/Anthropic APIBeginner
OpenAI APIBeginner

Customer Success

ZendeskIntermediate
Live Chat SupportBeginner
Email SupportBeginner
Technical SupportBeginner
Ticket ManagementBeginner
Phone SupportBeginner
LiveChatBeginner

Data & Analytics

Data VisualizationIntermediate
Power BIIntermediate
Excel (Advanced)Beginner
Google Sheets (Advanced)Beginner
R ProgrammingBeginner
TableauBeginner
SQLBeginner
Google Analytics 4Beginner
Statistical AnalysisBeginner

Finance & Accounting

BookkeepingIntermediate
Financial ReportingIntermediate
Accounts Payable/ReceivableIntermediate
Payroll ProcessingIntermediate
Financial AnalysisIntermediate
Accountant (CPA)Intermediate
QuickBooksIntermediate
SageIntermediate
XeroIntermediate

Software Development

Vue.jsIntermediate
TypeScriptIntermediate
Tailwind CSSIntermediate
ReactIntermediate
Next.jsIntermediate
WordPress DeveloperBeginner
Python (Django/FastAPI)Beginner
C# (.NET Core)Beginner
PHP (Laravel)Beginner
RustBeginner
GraphQLBeginner
Node.jsBeginner
Google Cloud PlatformBeginner
AWS (EC2 S3 Lambda)Beginner
GitHub ActionsBeginner

Work Experience

IT Officer

GLOBAL TILAPIA

Jun 2025 - Present

Job Responsibilities:

Systems Management & Support: • Oversee day-to-day operations of enterprise IT systems including ERP, inventory management, Active Directory, and sales tracking platforms serving multiple retail outlets • Provide first-line technical support and troubleshooting for hardware, software, and network-related issues across all departments • Manage and maintain company servers, networks (LAN/Wi-Fi...

Power AutomateGitHub CopilotHugging FaceLive Chat SupportZapierWorkflow AutomationClaude/Anthropic APIEmail SupportAPI IntegrationVector Databases

Integrity Associate

ABC LLP

May 2024 - Jun 2025

Job Responsibilities:

• Support in the execution and completion of integrity-related assignments, these include; management corruption, fraud and other integrity related issues, evaluating and developing integrity risk management system. • Developed and maintained a whistleblowing platform and case management tool, ensuring secure reporting mechanisms • Conducted system testing for newly acquired systems, includin...

Application Support Engineer

BSK GLOBAL TECHNOLOGIES

Oct 2020 - May 2024

Job Responsibilities:

Healthcare IT Projects: OCT 2020 – MAY 2024 • Automated 2 Level 4 & 5 General Hospitals in Nyandarua County – Led deployment of hospital management systems billing module. • Integrated revenue collection systems with banking platforms, introducing cashless payment solutions across Nyandarua County Government revenue department and its healthcare facilities • Provided ongoing technical suppor...

ZapierAPI IntegrationPower AutomateGitHub CopilotHugging FaceVector DatabasesWorkflow AutomationEmail SupportLive Chat SupportTechnical Support

Quick Stats

Age28 years
GenderMale
English LevelFluent
Other Languages
EnglishFluent
SwahiliFluent
ID VerificationVerified

Certifications

Certified Ethical Hacking
Diploma in Information Technology
CPA II
Data Analysis SPSS and Advanced Excel
Data Analysis Statistical Packages STATA

Education

Bachelor's Degree

Kenyatta University

2015 - 2019