Moureen

Customer Service Representative

Moureen

350/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I am a dedicated and customer-focused professional with experience in customer service, administrative support, and remote work environments. I have strong communication skills, a problem-solving mindset, and the ability to build positive relationships with customers while delivering excellent service. I am proficient in handling customer inquiries through email, chat, and phone, managing multiple tasks efficiently, and using digital tools to stay organized in fast-paced environments. I am a qu...

Top Skills

Live Chat Support · 8 yearsPhone Support · 8 yearsEmail Support · 6 yearsTechnical Support · 6 yearsZendesk · 6 years

Skills & Expertise

Customer Success

Live Chat SupportExpert
Phone SupportExpert
Email SupportExpert
Technical SupportExpert
ZendeskExpert
Social Media SupportExpert
FreshdeskAdvanced
Customer.ioAdvanced
LiveChatAdvanced

AI & Automation

Copy.aiBeginner
Data LabelingBeginner

Content & Writing

Blog WritingIntermediate
Creative WritingIntermediate
Email CopywritingIntermediate
ScriptwritingIntermediate

Data & Analytics

Google Sheets (Advanced)Expert
Excel (Advanced)Advanced

Design & Creative

CapCutBeginner

E-commerce & Marketplace

ShopifyBeginner
TikTok ShopBeginner
Facebook MarketplaceBeginner
Order ProcessingBeginner
DropshippingBeginner
GorgiasBeginner

Finance & Accounting

QuickBooksBeginner
Accounts Payable/ReceivableBeginner
Budget ManagementBeginner
BookkeepingBeginner

Human Resources

PayrollBeginner
TimekeepingBeginner

Marketing & Growth

Facebook Business ManagerBeginner
Email MarketingBeginner
TikTok AdsBeginner
Meta Ads (Facebook/Instagram)Beginner
LinkedIn OptimizationBeginner
Instagram GrowthBeginner
Social Media AnalyticsBeginner
TikTok GrowthBeginner
HubSpotBeginner

Sales & Business Development

Lead GenerationBeginner
Sales PresentationsBeginner
Account ManagementBeginner
SalesforceBeginner
Zoho CRMBeginner
Apollo.ioBeginner
Hunter.ioBeginner

Virtual Assistance & Admin

Calendar ManagementBeginner
Travel PlanningBeginner
Data EntryBeginner
Email ManagementBeginner
Document ManagementBeginner
Personal Assistant ServicesBeginner
Research & Information GatheringBeginner
CalendlyBeginner
AsanaBeginner
NotionBeginner
TrelloBeginner
Monday.comBeginner
ClickUpBeginner
AirtableBeginner

Quick Stats

Age32 years
English LevelConversational
ID VerificationNot verified

Certifications

Virtual Assistant Training

Education

Certificate

Kenya Utalii College

2012 - 2016