Customer Service, Operations & General Virtual AssistantCustomer Service, Operations & General Virtual Assistant
Monaliza
$1,000
per month
($6/hour)
Profile Description
Versatile and highly organized Virtual Assistant with 11+ years of experience supporting clients and businesses across customer service, administration, reception, sales, lead generation, and healthcare-related operations. Skilled in managing calendars, communications, CRM systems, data entry, appointment setting, client follow-ups, and day-to-day administrative tasks. Experienced in working remotely with international clients and adapting quickly to new systems and workflows. Known for being pr...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
AI & Automation
Data & Analytics
Finance & Accounting
Human Resources
Marketing & Growth
Sales & Business Development
Specialized Skills
Virtual Assistance & Admin
Work Experience
Lead Coordinator Assitant
Elvin Realty Group
Jun 2026 - Aug 2026
Job Responsibilities:
Managed warm prospect calls, property inquiries, lead qualification, CRM updates, SMS follow-ups, client viewings, and agent calendar coordination.
Admin, Receptionist & Business Development
Thoughtful Movement Ltd
Jan 2025 - Jun 2026
Job Responsibilities:
Oversee executive support, inbox and CRM management, growth campaigns, LinkedIn prospecting, SOP development, client onboarding, marketing initiatives, and event coordination.
Operations & Service Specialist
Rebtel
Oct 2021 - Jan 2025
Job Responsibilities:
Managed supplier communications, service health monitoring, operational reporting, complex escalations, Quality of Service tracking, and fraud and risk-prevention controls.
Tier 2 Customer Support Specialist
Rebtel
Aug 2018 - Jul 2021
Job Responsibilities:
Managed GDPR compliance, user privacy inquiries, advanced technical support, escalated client accounts, product tracking issues, and brand reputation through review monitoring.
Tier 1 Customer Support Representative
Rebtel
Mar 2017 - Aug 2018
Job Responsibilities:
Delivered high-volume technical troubleshooting via email and live chat while maintaining high customer satisfaction.
Sales Representative
Flatworld Solutions Inc
Oct 2015 - Mar 2017
Job Responsibilities:
Managed inbound, outbound, and cold-calling campaigns across UK, Canadian, and Australian markets, qualifying leads, booking appointments, supporting sales, and consistently meeting campaign targets while delivering exceptional customer service.
Quick Stats
Education
Associate's Degree
Joji Ilagan International School of Hotel and Tourism Management
2015 - 2018