Merl

Virtual Assistant

Merl

ID Verified
1,056/mo
Rosario Batangas, Philippines
Looking for Part-time
6 hours/day
Availability: US / EU / Asia timezone

Profile Description

Diligent and reliable professional with over ten years of experience in customer service, sales, administrative support, orders processing, data entry, and remote work. I am experienced in managing numerous customers' inquiries, record keeping, order and account analysis, ensuring the confidentiality of information, and compliance with corporate policies and standards of quality. I have developed proficiency in written communications, documenting, problem-solving, process management, and use of ...

Top Skills

Facebook Marketplace · 10 yearsOrder Processing · 10 yearsData Entry · 7 yearsB2C Sales · 5 yearsFinancial Reporting · 5 years

Skills & Expertise

Content & Writing

Email CopywritingAdvanced

Customer Success

Ticket ManagementAdvanced
Email SupportAdvanced
ZendeskIntermediate
Live Chat SupportIntermediate
Technical SupportBeginner
Phone SupportBeginner

Data & Analytics

Google Sheets (Advanced)Expert
Excel (Advanced)Beginner

Design & Creative

CanvaIntermediate
Adobe PhotoshopBeginner

E-commerce & Marketplace

Facebook MarketplaceExpert
Order ProcessingExpert
ShopifyIntermediate
Shopify PlusIntermediate
GorgiasIntermediate

Finance & Accounting

Financial ReportingExpert
Accounts Payable/ReceivableBeginner

Marketing & Growth

Facebook Business ManagerBeginner

Sales & Business Development

B2C SalesExpert
SalesforceBeginner

Specialized Skills

Contract ReviewIntermediate
Terms & ConditionsIntermediate

Virtual Assistance & Admin

Data EntryExpert
NotionExpert
Monday.comAdvanced
Email ManagementAdvanced
Personal Assistant ServicesBeginner
Document ManagementBeginner
Calendar ManagementBeginner
Executive Assistant ServicesBeginner

Quick Stats

Age30 years
English LevelFluent
Other Languages
Tagalog/FilipinoFluent
ID VerificationVerified

Certifications

HIPAA Certified

Education

High-school

La Paz National High School

2008 - 2013