Admin/Recruiter,CSR,TeamLeader,SME,CRMAdminAsst,DataEntryAdmin/Recruiter,CSR,TeamLeader,SME,CRMAdminAsst,DataEntry
Maylene
ID Verified$900
per month
($5/hour)
Profile Description
Versatile and results-driven professional with extensive experience in CRM management, customer service, recruitment, and administrative support. Skilled in lead generation, data management, client communication, and process improvement in fast-paced environments. Adept at supervising teams, coaching staff, and ensuring operational efficiency while maintaining high-quality service standards. Proficient in multiple CRM platforms and administrative tools, with strong attention to detail, organizat...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Sales & Business Development
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Finance & Accounting
Marketing & Growth
Work Experience
CRM Admin Assistant
Rotec Security – Stockport
Jan 2025 - Oct 2025
Key Achievements:
Ensured 100% data accuracy in Pipedrive CRM through regular audits and updates. Streamlined lead and project tracking, improving sales team efficiency. Conducted thorough research to verify client and project details, enhancing data reliability. Developed and implemented improved CRM workflows, reducing errors and saving time. Trained new team members on CRM use, ensuring smooth onboarding and consistent processes. Summarized and linked call recordings and meeting notes to CRM records, improving information accessibility for the team.
Recruiter / Admin
Hello Home Doctor Service
Oct 2024 - Aug 2025
Key Achievements:
Successfully managed full-cycle recruitment, ensuring timely hiring and smooth onboarding. Developed and implemented Standard Operating Procedures (SOPs) for administrative and recruitment tasks, improving team efficiency. Maintained accurate recruitment records and coordinated interviews, reducing scheduling errors. Delivered daily Start-of-Day (SOD) and End-of-Day (EOD) reports for management visibility and operational tracking. Ensured consistent applicant follow-ups, improving candidate experience and maintaining positive employer branding.
Lead Generation Specialist
BrightStar Care Cuyahoga Bartinoe NEO DB
Apr 2024 - Sep 2024
Key Achievements:
Successfully identified and qualified high-potential leads through outbound calls and email campaigns, contributing to sales growth. Scheduled and managed client appointments, nurturing relationships that improved conversion rates. Maintained accurate CRM records, ensuring reliable data for reporting and follow-ups. Consistently achieved or exceeded lead generation targets, supporting overall business objectives.
Data Entry Specialist
Canada Tax Review
May 2023 - Aug 2023
Key Achievements:
Collected and verified taxpayer information through accurate outbound calls, ensuring data integrity. Maintained compliant and precise records in HubSpot CRM, supporting data-driven decisions. Identified and reported discrepancies, contributing to accurate reporting and successful audits. Ensured full adherence to data protection standards, safeguarding sensitive client information.
Email and Refund Support Representative
Concentrix
Jun 2022 - Jan 2023
Key Achievements:
Efficiently processed 80–100 refund requests daily with high accuracy, ensuring compliance with company policy. Verified receipts and payment records, maintaining data integrity and reducing errors. Provided timely and professional responses to client inquiries, enhancing customer satisfaction. Monitored processed refunds and reported discrepancies, contributing to continuous process improvement.
Team Leader
Buwelo Exact Star BPO
Jan 2019 - Mar 2022
Key Achievements:
Led and motivated a team to consistently meet or exceed KPIs in quality, productivity, and attendance. Conducted coaching, training, and performance reviews, improving team performance and morale. Streamlined daily operations by coordinating with QA, HR, and IT, ensuring efficient workflows. Implemented process improvements and prepared performance reports, enhancing operational efficiency. Maintained strict adherence to client standards, data privacy, and company policies.
Subject Matter Expert (SME)
RAS Contact Solutions - Subic Bay Freeport Zone
Jun 2016 - Jul 2018
Key Achievements:
Managed inbound and outbound calls, providing efficient resolution of customer inquiries and complaints. Accurately processed orders, forms, and applications, ensuring data integrity and operational efficiency. Maintained and updated customer records, improving response time and issue resolution. Provided actionable feedback and support to enhance team performance and overall service quality.
Customer Service Representative (CSR) / Subject Matter Expert
iQor – Clark Freeport Zone
Oct 2010 - Feb 2015
Key Achievements:
Delivered exceptional customer support through handling high volumes of inbound and outbound calls, resolving inquiries and complaints efficiently. Processed orders, forms, and refund requests with accuracy and attention to detail, maintaining high data integrity. Provided training, guidance, and feedback to improve team performance and service quality. Maintained and updated customer records, ensuring timely issue resolution and enhanced client satisfaction. Assisted in developing process improvements and standard procedures, contributing to operational efficiency and consistency.