Support SpecialistSupport Specialist
Ma
800/mo
Antipolo City, Philippines
Looking for Full-time
8 hours/day
Availability: US timezone
$800
per month
($5/hour)
Member since September 2026
Profile Description
Customer service and operations professional with extensive experience in customer support, escalations, team leadership, and process improvement. Experienced in handling high-volume customer interactions, resolving billing and service concerns, managing order changes and scheduling issues, and coordinating with different teams to find practical solutions. Also experienced in coaching teams, monitoring performance, and maintaining service quality. Reliable, adaptable, and comfortable learning ne...
Top Skills
Email Support · 10 yearsPhone Support · 10 yearsTicket Management · 10 yearsAccount Management · 5 yearsLive Chat Support · 5 years
Skills & Expertise
Skill Levels Explained:
• Beginner: <1 year
• Intermediate: 1-3 years
• Advanced: 3-5 years
• Expert: 5+ years
💡 Hover over any skill level to see exact years of experience
AI & Automation
GitHub CopilotBeginner
Jasper AIBeginner
MidjourneyBeginner
OpenAI APIBeginner
Claude/Anthropic APIBeginner
Customer Success
Phone SupportExpert
Ticket ManagementExpert
Email SupportExpert
Live Chat SupportExpert
ZendeskAdvanced
Technical SupportIntermediate
Social Media SupportBeginner
Data & Analytics
Power BIBeginner
E-commerce & Marketplace
ShopifyBeginner
Amazon FBABeginner
Amazon Seller CentralBeginner
Order ProcessingBeginner
Order FulfillmentBeginner
Inventory ManagementBeginner
Sales & Business Development
Account ManagementExpert
B2C SalesAdvanced
Warm Outreach & Appointment SettingAdvanced
Cold CallingIntermediate
SalesforceBeginner
Specialized Skills
Coaching & MentoringAdvanced
Virtual Assistance & Admin
Email ManagementAdvanced
Data EntryIntermediate
Executive Assistant ServicesIntermediate
Personal Assistant ServicesBeginner
NotionBeginner
Quick Stats
Age42 years
English LevelFluent
ID VerificationNot verified
Portfolio
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Certifications
Freight Broker VA Course
AI Courses - Coursiv
Lean Six Sigma Yellow Belt
Lean Six Sigma White Belt
Education
Associate's Degree
ICCT Colleges
2011 - 2012