Virtual assistantVirtual assistant
Joan
ID Verified$1,200
per month
($7/hour)
Profile Description
Hi, I’m Joan Racel applying for a work from home customer service support role. I’ve been in the BPO industry for over five years now, supporting both telco and healthcare accounts. That means I’ve handled everything from billing and tech issues, sales to sensitive health related concern, so I’m comfortable working with a wide range of customers and situations. Over the years, I’ve built strong skills in communication, problem-solving, and multitasking. I’m great at staying calm under pressure,...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Design & Creative
Virtual Assistance & Admin
Specialized Skills
Sales & Business Development
Marketing & Growth
Finance & Accounting
Work Experience
csr
everise
Nov 2025 - Present
Key Achievements:
hitting high scores on our metrics. Assisting member on their inquiries part d benefits, coverage ,eligibility, claims, authorization .
csr
concentrix
May 2023 - Oct 2025
Key Achievements:
assisting member on their inquiries for medical plans benefits, eligibility, plans, authorization claims and appeals. I was upskilled to provider services same account.
csr
alorica
May 2021 - May 2023
Key Achievements:
assisting customer on their mobile/line billing, technical issue, and upselling products and services as well