Jhemacel

Executive Virtual Assistant

Jhemacel

ID Verified
900/mo
Davao, Philippines
Looking for Part-time
4 hours/day
Availability: US / EU / Asia timezone

Profile Description

Highly accomplished and versatile professional with 7+ years of experience in operations management, client support, training, and sales. Proven ability to lead and develop high-performing teams, optimize operational workflows, deliver exceptional client service, and drive business growth through effective communication and strategic problem-solving.

Skills & Expertise

Content & Writing

Customer Success

Ticket ManagementIntermediate
Video SupportIntermediate
ZendeskIntermediate
Technical SupportIntermediate

Data & Analytics

Design & Creative

CanvaAdvanced
CapCutIntermediate
Video EditingIntermediate
Adobe PhotoshopIntermediate

E-commerce & Marketplace

Amazon FBAIntermediate
Order FulfillmentIntermediate
Order ProcessingIntermediate
EtsyBeginner

Finance & Accounting

Marketing & Growth

Content MarketingIntermediate
Content StrategyIntermediate
MailchimpIntermediate

Sales & Business Development

B2C SalesAdvanced
B2B SalesAdvanced
SalesforceAdvanced
Lead GenerationIntermediate
Account ManagementIntermediate
Cold CallingIntermediate
Proposal WritingIntermediate

Work Experience

Executive Virtual Assistant

Amazing VA Partners

Sep 2025 - Dec 2025

Job Responsibilities:

Served as a core operational partner to the founder, building structured workflows, establishing a clear sales pipeline, and creating efficient systems that strengthened overall business operations. Managed high-volume inboxes and complex calendars, ensuring timely responses, organized schedules, and seamless coordination across internal and external stakeholders. Drove sales and lead follow-ups;...

Phone SupportEmail SupportCreative WritingSocial Media SupportCanvaGoogle Sheets (Advanced)QuickBooksFinancial ReportingAccounts Payable/ReceivablePayroll Processing

Lifestyle Specialist → Operations Team Manager

Duckbill

Jan 2024 - Aug 2025

Job Responsibilities:

Delivered high-level lifestyle support to clients by managing schedules, reservations, events, vendor coordination, and confidential administrative tasks including expense tracking and client documentation. Researched and recommended tailored services, products, and experiences, proactively identifying ways to enhance client satisfaction and streamline processes. Promoted to Operations Team Manage...

Creative WritingCopywritingEmail CopywritingLive Chat SupportPhone SupportSocial Media SupportTicket ManagementEmail SupportZendeskExcel (Advanced)

Executive Virtual Assistant

Australian Kids ’ Party Planning Company

Nov 2022 - Dec 2023

Job Responsibilities:

Managed end-to-end social media content across four platforms (posters, captions, reels, videos) and created marketing campaigns. Produced weekly financial and performance reports; handled payments and accounting tasks using Xero. Maintained booking and staffing spreadsheets, coordinated customer communications. Supported lead generation and market research to drive campaign growth.

Product DescriptionsLive Chat SupportPhone SupportSocial Media SupportVideo SupportTechnical SupportCanvaAdobe PhotoshopCapCutVideo Editing

Sales Associate → Learning Specialist

Alorica Philippines

Nov 2019 - Feb 2023

Job Responsibilities:

Excelled in a high-pressure, target-driven environment by handling prepaid hotel reservations, resolving complex booking concerns, and consistently hitting conversion goals through effective upselling and cross-selling techniques. Promoted in January 2021 to Learning Specialist; led classroom and virtual product trainings, delivered Train-the-Trainer programs, ran refresher sessions, supported adm...

Live Chat SupportPhone SupportTicket ManagementPower BIZendeskSalesforceSales PresentationsB2C SalesB2B SalesOrder Processing

Amazon Seller Support Representative

Concentrix Philippines

May 2018 - Nov 2019

Job Responsibilities:

Demonstrated end-to-end ownership of seller interactions and proactive problem-solving, consistently achieving outstanding performance metrics in quality, productivity, and first-contact resolution.

Live Chat SupportPhone SupportProduct DescriptionsTicket ManagementEmail SupportInventory ManagementB2C SalesAmazon FBA

Quick Stats

Age26 years
GenderFemale
English LevelFluent
Other Languages
Tagalog/FilipinoFluent
ID VerificationVerified
Portfolio
🔒

Certifications

Stenography
Operations Management

Education

Associate's Degree

Colegio de Kidapawan

2016 - 2018