Jessica

Executive Virtual assistant

Jessica

800/mo
Nairobi, Kenya
Looking for Full-time
9 hours/day
Availability: US / EU / Asia timezone

Profile Description

Highly organized and proactive Executive Virtual Assistant with experience providing administrative, operational, and customer support to executives and growing businesses. Skilled in calendar and email management, travel coordination, meeting scheduling, document preparation, data entry, CRM management, and handling confidential information with professionalism and discretion. Proficient in tools such as Microsoft Office, Google Workspace, Slack, Zoom, Trello, Asana, and CRM platforms. Strong c...

Top Skills

Calendar Management · 5 yearsEmail Management · 5 yearsEmail Support · 5 yearsLive Chat Support · 5 yearsMeeting Coordination · 5 years

Skills & Expertise

Customer Success

Live Chat SupportExpert
Email SupportExpert
Phone SupportExpert
Social Media SupportExpert
ZendeskAdvanced
Lead ManagementAdvanced
Customer.ioAdvanced
Ticket ManagementIntermediate
FreshdeskIntermediate

Sales & Business Development

B2B SalesAdvanced
SalesforceAdvanced
Zoho CRMAdvanced

Virtual Assistance & Admin

Calendar ManagementExpert
Email ManagementExpert
Travel PlanningExpert
Meeting CoordinationExpert
TrelloAdvanced
NotionAdvanced
Monday.comAdvanced
Executive Assistant ServicesAdvanced
CalendlyAdvanced
AirtableIntermediate
Personal Assistant ServicesIntermediate
Document ManagementBeginner

Work Experience

Executive virtual assistant

Dreamsport

Aug 2023 - Feb 2026

Key Achievements:

* Successfully managed executive calendars, scheduling 100+ meetings while avoiding conflicts and ensuring timely follow-ups. * Streamlined email management by prioritizing communications, reducing response times and improving client satisfaction. * Coordinated domestic and international travel, including flights, accommodation, itineraries, and expense reporting. * Managed confidential documents and executive correspondence with a high level of professionalism and discretion. * Improved administrative workflows by implementing digital filing systems and task management tools, increasing operational efficiency. * Provided exceptional customer and client support, maintaining a high standard of professionalism and resolving inquiries promptly. * Coordinated meetings, prepared agendas, took accurate minutes, and tracked action items to ensure project completion. * Maintained CRM databases with 99% data accuracy, ensuring reliable client and business records. * Supported multiple executives simultaneously while consistently meeting deadlines in fast-paced remote environments. * Increased team productivity by organizing priorities, automating repetitive administrative tasks, and ensuring seamless day-to-day operations.

Live Chat SupportPhone SupportZendeskB2B SalesSalesforceCustomer.ioSocial Media SupportEmail Support

Quick Stats

Age21 years
English LevelFluent
ID VerificationNot verified
Portfolio
🔒

Certifications

Virtual Assistant