Executive assistant and customer supportExecutive assistant and customer support
Jessica
ID Verified$800
per month
($5/hour)
Profile Description
Highly organized and proactive Executive Virtual Assistant with experience providing administrative, operational, and customer support to executives and growing businesses. Skilled in calendar and email management, travel coordination, meeting scheduling, document preparation, data entry, CRM management, and handling confidential information with professionalism and discretion. Proficient in tools such as Microsoft Office, Google Workspace, Slack, Zoom, Trello, Asana, and CRM platforms. Strong c...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Sales & Business Development
Virtual Assistance & Admin
AI & Automation
Content & Writing
Data & Analytics
Design & Creative
E-commerce & Marketplace
Finance & Accounting
Marketing & Growth
Work Experience
Executive virtual assistant
iCap
Dec 2025 - Jun 2026
Job Responsibilities:
* Successfully managed executive calendars, scheduling 100+ meetings while avoiding conflicts and ensuring timely follow-ups. * Streamlined email management by prioritizing communications, reducing response times and improving client satisfaction. * Coordinated domestic and international travel, including flights, accommodation, itineraries, and expense reporting. * Managed confidential documents...
Subject Matter Expert
Mellow Agency
Dec 2024 - Aug 2025
Job Responsibilities:
• Serving as the go-to expert for complex customer enquiries, particularly those related to Venezuela. • Providing real-time guidance and support to agents on product-related questions and challenging customer issues. • Helping resolve escalated and technical enquiries while maintaining high levels of professionalism and accuracy.
Contact Sales Agent
Bimas Company Limited
Dec 2022 - Nov 2024
Job Responsibilities:
• Handling high-volume inbound customer enquiries via phone calls and live chats in a fast-paced contact center environment. • Resolving customer issues in building and construction materials efficiently while maintaining professionalism, empathy, and adherence to service standards. • Building strong product knowledge and customer service skills, leading to promotion into the Subject Matter Expert...