Virtual Assistant, Transaction Coordinator, CSRVirtual Assistant, Transaction Coordinator, CSR
Jerson
ID Verified$900
per month
($5/hour)
Profile Description
Highly organized and results-driven Virtual Assistant with over 5 years of experience delivering executive, operations, and administrative support to US and international clients. Experienced as an Operations Manager, Transaction Coordinator, Funding Specialist, and Order Entry Specialist, with a proven ability to manage end-to-end operational workflows, oversee daily operations, ensure process accuracy, and meet strict deadlines. Demonstrated expertise in operations management, executive assis...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Finance & Accounting
Marketing & Growth
Real Estate Operations
Sales & Business Development
Work Experience
Operations Manager
Airtalk Mobile Communication
Apr 2024 - Dec 2025
Key Achievements:
Led daily operations of telecommunications services, ensuring seamless service delivery to clients. Managed cross-functional teams to meet and exceed key performance indicators (KPIs) and operational goals.
Customer Service Representative
Meir
May 2024 - Mar 2025
Key Achievements:
Provided virtual administrative support for operations, specializing in order entry and backend coordination. Coordinated remotely with logistics and warehouse teams to resolve order, shipment, and delivery issues. Maintained organized records, tracked order status, and ensured timely resolution of client concerns.
Funding and Review Specialist
Nexa Mortgage
Jan 2023 - May 2024
Key Achievements:
Managed the end-to-end funding process for mortgage loans, ensuring 100% accuracy and timely disbursement. Prepared detailed wire summary breakdowns. Authorized and processed loan disbursements, confirming closing completion with escrow and warehouse banks.
Order Entry / Fulfillment Status
Teleperformance
Apr 2021 - Jan 2023
Key Achievements:
Processed and validated customer orders, tickets, and shipments through CRM and order management systems to ensure accuracy and timely fulfillment. Managed real-time dispatch coordination, ensuring efficient routing and delivery of orders to Target stores and customers. Handled inbound calls and inquiries from clients, stores, and customers regarding order status, shipment tracking, and delivery concerns.