business development and customer successbusiness development and customer success
Jennifer
ID Verified$1,100
per month
($6/hour)
Profile Description
I'm experienced in sales, account management, customer success, revenue growth and customer partnerships. I have expertise in acquiring, developing and retaining enterprise customers through consultative selling and solution design while delivering exceptional customer experiences. I manage strategic customer portfolios, negotiate contracts, lead customer onboarding programs, drive annual renewals and identify opportunities for account growth. I am open to all time zones and open to the various...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Marketing & Growth
Sales & Business Development
Work Experience
business development and customer success
waveplanet
Jan 2015 - Mar 2026
Key Achievements:
• Develop and execute business development strategies for enterprise customers. • Manage strategic accounts including Huawei, UNON and UNSOS. • Identify, pursue and secure new business opportunities through consultative solution selling. • Deliver enterprise ICT solutions including VSAT, Cloud services, CCTV, Network infrastructure and Annual Maintenance Contract solutions. • Lead customer onboarding and implementation programs to ensure rapid adoption of enterprise solutions. • Negotiate contracts, renewals and service agreements. • Coordinate cross-functional teams to deliver projects within agreed service levels. • Monitor customer satisfaction and proactively resolve escalations. • Identify upselling and cross-selling opportunities to maximize customer lifetime value. • Lead and coordinate a team of 10 technical professionals. • Manage customer pipelines and forecasting using Zoho CRM, Salesforce and Excel-based reporting. • Prepare proposals, presentations and tender responses.