Social Media Chat SupportSocial Media Chat Support
Gipzy
$1,000
per month
($6/hour)
Profile Description
I have experience working as a Customer Service/Office Support and Social Media Specialist for companies in both the Philippines and Singapore. I’ve been working remotely, handling admin tasks, calls, live chat, and email support simultaneously. In addition to front-line support, I’ve also taken on administrative tasks and helped organise daily workflows to ensure smooth operations. I’m confident that my experience in managing multiple communication channels and performing support duties in a r...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Design & Creative
Finance & Accounting
Sales & Business Development
Work Experience
SOCIAL MEDIA SPECIALIST / CHAT AND EMAIL SUPPORT
STARHUB LTD. – Telecom
Jan 2021 - Nov 2025
Job Responsibilities:
- Assist live chat and email with first resolution handling. - Follow-up cases from Hotline team. - Respond promptly and professionally to customer inquiries via calls, chat and email. - Provide a superior level of service in all customer interactions. - Provide accurate information about Starhub’s products, services, and promotions. - Resolve customer issues and complaints with patience and ef...
CUSTOMER CARE CONSULTANT / SALES AND RETENTION MNGT
STARHUB LTD. – TELECOM in SINGAPORE
Dec 2012 - Nov 2020
Job Responsibilities:
Serves customers under 2nd level support by providing product and service information through Inbound, Outbound, Billing, Technical and E-mail, resolving product and service problems with First call resolution. - Effectively interact with customers of all technical skill levels to define, research, and resolve customer issues quickly and accurately. - Communicate effectively with customers, t...
CUSTOMER SERVICE OFFICER / TELEMARKETER
DBS/POSB BANK MSIG – INSURANCE in SINGAPORE
Mar 2012 - Oct 2012
Job Responsibilities:
Solicits orders for merchandise or services by telephoning customers to advise customers with a strong knowledge of our products. - Assist customers with placing policy orders and claims. - Engage customers and build relationships by going the extra mile. - Issue refunds according to our refund policy. - Respond to escalated issues courteously and professionally consistent with our customer ser...
CUSTOMER SERVICE EXECUTIVE / RECRUITER
TELETECH-TELSTRA
May 2008 - May 2011
Job Responsibilities:
Overall responsibility of the position is email and phone calls; analyze and answer general questions regarding sales quotes and billing statements. - Rolling out & maintaining a new CRM - Setting strategic goals and sharing them with the larger team - Tracking SLAs & other important KPIs/metrics which tell us how we’re doing. - Match qualified individuals with open positions at companies and...
TECHNICAL SUPPORT REPRESENTATIVE
SYKES, INC. – KODAK
Oct 2007 - Jan 2008
Job Responsibilities:
Technical Support jobs provide technical support and troubleshooting to customers for cameras, scanners and printer products. - Assist in the onboarding of customers onto the platform by creating walkthrough workflows and FAQs - Document customer interactions in the CRM and keep records up to date. - Use the client's ticket system to track service requests and customer feedback.
BILLING ASST (ACCOUNTING ASST / BOOKEEPER)
THE ORCHARD GOLF AND COUNTRY CLUB
Dec 2006 - Oct 2007
Job Responsibilities:
Compile data, compute fees and charges, and prepare statements for billing purposes for the members of the Club. - Reconcile with the bank the MTD of the credit and debit card payments. - Audit credit and debit card of member payment. - Reconcile with the bank the MTD of the credit and debit card payments. - Responsible for ensuring that all new and delinquent members are billed as soon as the...
FACULTY EVALUATOR
DE LA SALLE UNIVERSITY-DASMARINAS
Oct 2006 - Nov 2006
Job Responsibilities:
Provide on-site observation, issue progress reports of the professor being evaluated, and monitor all teaching to ensure quality education of the University by specifications and factors incorporated in the class.