Ginoel

Virtual Assistant, Skip Tracer, Appointment Setter

Ginoel

800/mo
Bacolod City/Negros Occidental, Philippines
Looking for Full-time
8 hours/day
Availability: US timezone

Profile Description

Results-driven professional with 5 years of experience in BPO customer service, including telecommunications, home warranty, and finance, with additional experience as a Product Trainer. Skilled in customer support, training and coaching, administrative tasks, cold calling, appointment setting, and real estate virtual assistance. Experienced in skip tracing, lead generation, CRM and pipeline management, data research, and property management support. Proficient in using Podio, Microsoft Office, ...

Top Skills

Excel (Advanced) · 5 yearsGoogle Sheets (Advanced) · 5 yearsPhone Support · 5 yearsTechnical Support · 5 yearsCanva · 4 years

Skills & Expertise

Customer Success

Phone SupportExpert
Technical SupportExpert
Lead ManagementAdvanced
Live Chat SupportIntermediate
Email SupportIntermediate
Help ScoutIntermediate

Data & Analytics

Excel (Advanced)Expert
Google Sheets (Advanced)Expert

Design & Creative

CanvaAdvanced
CapCutAdvanced
Adobe PhotoshopBeginner
Logo DesignBeginner

Human Resources

RecruitmentIntermediate

Marketing & Growth

HubSpotBeginner

Real Estate Operations

Real Estate ListingBeginner
PropStreamBeginner
Zillow Premier AgentBeginner
Follow Up BossBeginner

Sales & Business Development

B2B SalesAdvanced
B2C SalesAdvanced
Cold CallingAdvanced
Cold Email OutreachAdvanced
Warm Outreach & Appointment SettingAdvanced
Lead GenerationBeginner
SalesforceBeginner
PipedriveBeginner
Hunter.ioBeginner

Specialized Skills

OnboardingIntermediate
Performance ManagementIntermediate
Online Course CreationIntermediate
Corporate TrainingIntermediate
Coaching & MentoringIntermediate
Technical TrainingIntermediate
Employee RelationsBeginner

Virtual Assistance & Admin

Calendar ManagementAdvanced
Email ManagementAdvanced
Data EntryAdvanced
Executive Assistant ServicesAdvanced
Personal Assistant ServicesAdvanced
Research & Information GatheringAdvanced
Meeting CoordinationIntermediate
CalendlyBeginner
AsanaBeginner
Monday.comBeginner
TrelloBeginner

Work Experience

VA, Skip Tracer and Appointment Setter

Axia Properties

Nov 2023 - Jun 2026

Key Achievements:

Experienced in real estate skip tracing and appointment setting, responsible for researching property owners, verifying contact information, generating and managing leads, and maintaining accurate records using tools such as Podio, PropStream, PropWire, Zillow, REISift, Excel, and Google Sheets. Experienced in making outbound cold calls to buyers, sellers, FSBO, expired listings, developers, and probate leads, building rapport with prospects, handling objections, qualifying leads, scheduling appointments, managing CRM pipelines, and conducting consistent follow-ups to improve lead engagement and support real estate sales and acquisition efforts.

Excel (Advanced)Google Sheets (Advanced)Lead ManagementPhone Support

Trainer

Ubiquity Global Services

Apr 2020 - May 2022

Key Achievements:

Awarded as best trainer of the month and most number of graduates from training and high performing agents

Live Chat SupportTechnical SupportExcel (Advanced)CanvaPhone SupportGoogle Sheets (Advanced)Help ScoutEmail Support

Quick Stats

Age29 years
English LevelFluent
ID VerificationNot verified

Education

Bachelor's Degree

University of Saint La Salle

2013 - 2015