Febian

Customer Support Specialist & Administrative Coordinator

Febian

ID Verified
800/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Customer-focused and highly organized professional with over 2 years of experience in customer service, administrative support, stakeholder engagement, and records management. Certified Virtual Assistant with proven experience handling customer inquiries, appointment scheduling, follow-up communications, database management, and operational coordination in both on-site and remote environments. Experienced in supporting customers through phone, email, and digital communication channels while mai...

Skills & Expertise

AI & Automation

PerplexityIntermediate
OpenAI APIIntermediate
Model EvaluationIntermediate
Data LabelingIntermediate
LLM Fine-tuningIntermediate
Prompt EngineeringIntermediate

Content & Writing

GhostIntermediate

Customer Success

Live Chat SupportIntermediate
LiveChatIntermediate
ZendeskIntermediate
FreshdeskIntermediate

Virtual Assistance & Admin

Data EntryAdvanced
NotionAdvanced
TrelloAdvanced
CalendlyAdvanced
ClickUpIntermediate
Monday.comIntermediate
AsanaIntermediate
AirtableIntermediate
Travel PlanningIntermediate

Specialized Skills

Sales & Business Development

B2C SalesAdvanced
NegotiationAdvanced
Cold CallingIntermediate
Linkedin OutreachIntermediate
SalesforceIntermediate
Zoho CRMIntermediate
B2B SalesIntermediate

Finance & Accounting

Design & Creative

CanvaIntermediate
CapCutIntermediate
Adobe IllustratorIntermediate
Adobe PhotoshopIntermediate

Data & Analytics

Work Experience

Part-Time Examination Invigilator

Maseno University

Feb 2026 - Present

Job Responsibilities:

• Administer university examinations while ensuring strict compliance with examination regulations and institutional procedures. • Verify candidate eligibility and examination documentation prior to assessments. • Maintain accurate attendance records and examination reports within established timelines. • Safeguard confidential examination materials and uphold examination integrity. • Respond...

Google Sheets (Advanced)Excel (Advanced)Data EntryDocument ManagementCoaching & Mentoring

Community Outreach Coordinator

Day Africa NGO

Jan 2025 - Nov 2025

Job Responsibilities:

• Coordinated community programs, stakeholder engagements, and administrative activities across multiple projects. • Maintained accurate participant databases, records, and program documentation. • Prepared reports, progress updates, and supporting documents for management and stakeholders. • Scheduled meetings, workshops, and outreach activities while ensuring timely communication with parti...

NegotiationCoaching & MentoringMeeting CoordinationCalendar ManagementCalendlyNotionEmail SupportDocument ManagementResearch & Information GatheringProposal Writing

Business Coach Consultant

RevUP Women Initiative

Sep 2023 - Oct 2024

Job Responsibilities:

• Provided administrative and operational support for entrepreneurship training programs. • Coordinated workshops, meetings, and stakeholder engagements to ensure smooth program delivery. • Maintained client records, training documentation, and participant databases with a high level of accuracy. • Prepared reports, collected program data, and monitored participant progress. • Responded to part...

CanvaCapCutCoaching & MentoringMeeting CoordinationNotionZendeskEmail SupportDocument ManagementResearch & Information GatheringGoogle Sheets (Advanced)

Customer Service Representative

MARWA Healthcare

Dec 2022 - Jul 2023

Job Responsibilities:

• Managed daily customer communications through outbound calls, follow-ups, and appointment coordination. • Maintained accurate customer records and updated databases to support service delivery operations. • Responded to customer inquiries, resolved concerns, and ensured a positive client experience. • Coordinated appointments and follow-up activities while maintaining detailed documentation....

Google Sheets (Advanced)Excel (Advanced)Warm Outreach & Appointment SettingData EntryExecutive Assistant ServicesEmail ManagementPhone SupportLive Chat SupportLiveChatDocument Management

Quick Stats

Age25 years
GenderMale
English LevelFluent
Other Languages
SwahiliFluent
ID VerificationVerified
Portfolio
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Certifications

Certified Virtual Assistant

Education

Master's Degree

Maseno University

2026 - present

Bachelor's Degree

Maseno University

2018 - 2022