Vacant remote positionsVacant remote positions
Farzana
ID Verified$800
per month
($5/hour)
Profile Description
Results-driven leader in banking, sales, and online education with proven expertise and integrity!!!
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Content & Writing
Data & Analytics
Finance & Accounting
Sales & Business Development
Marketing & Growth
Real Estate Operations
Work Experience
Online tutor
Pineapple English talk
Dec 2025 - Present
Key Achievements:
• Maintained consistent +A client rating for teaching performance • Promoted to Demo Team within first year due to high performance • Achieved Junior Demo bonus multiple times • Selected to conduct Super Junior sessions • Successfully completed TEFL and TEYL certifications • Delivered engaging lessons to both adults and young learners • Built long-term student retention through high satisfaction levels • Consistently exceeded teaching targets and performance expectations
Real estate sales consultant
Mh Attorneys property management
Nov 2023 - Present
Key Achievements:
• Consistently achieved and exceeded monthly sales targets • Successfully closed high-value property transactions • Built and maintained a strong pipeline of qualified buyers and sellers • Increased listings through strategic prospecting and referral networking • Negotiated favorable deals resulting in high client satisfaction • Achieved repeat business through exceptional service delivery • Reduced average property time-on-market through effective marketing strategies • Developed strong relationships with attorneys, bond originators, and stakeholders • Leveraged social media and digital platforms to generate quality leads • Maintained high conversion rates from viewings to signed offers
Operations manager
Adam and Eve Garden services
Nov 2022 - May 2025
Key Achievements:
Successfully managed daily operations, staff, and client schedules to ensure service excellence • Increased client retention through strong relationship management and quality control • Converted quotations into long-term monthly maintenance contracts • Improved operational efficiency through structured planning and diarized service systems • Managed income, expenses, and wage processing to maintain profitability • Led and trained staff on equipment usage, safety, and maintenance standards • Strengthened brand presence through social media marketing and content creation • Identified and secured new business opportunities to support company growth • Maintained equipment servicing schedules, reducing downtime and repair costs • Delivered customized landscaping solutions to enhance customer satisfaction
Administration Manager
Optical Alliance
Dec 2020 - Nov 2022
Key Achievements:
• Streamlined office operations to improve efficiency and workflow • Successfully managed high-volume documentation and record systems • Implemented structured filing and reporting processes • Reduced administrative errors through improved quality control measures • Coordinated meetings, events, and conferences with seamless execution • Managed creditors, invoicing, and payment processing accurately • Improved communication flow between management, staff, and external stakeholders • Strengthened compliance with company policies and regulatory requirements • Enhanced customer service standards through professional administration support • Optimized scheduling systems to improve productivity and turnaround time
Regional sales specialist
Bidvest Bank
Sep 2019 - Nov 2020
Key Achievements:
• Grew regional merchant portfolio by significantly increasing new device acquisitions • Doubled book value within months through strategic prospecting and relationship management • Ranked Top 3 nationally in sprint sales competitions • Consistently exceeded regional acquiring and cross-selling targets • Secured high-value merchant partnerships across diverse industries • Increased merchant retention through consultative sales and tailored payment solutions • Built and maintained a strong, healthy sales pipeline • Delivered product training to new merchants, improving onboarding efficiency • Identified untapped markets and expanded regional footprint • Strengthened co-brand and third-party processor relationships to drive growth
Online English tutor
ABC tutor/ Itutor
Feb 2016 - Aug 2019
Key Achievements:
• Maintained consistent +A client rating for teaching performance • Promoted to Demo Team within first year due to high performance • Achieved Junior Demo bonus multiple times • Selected to conduct Super Junior sessions • Successfully completed TEFL and TEYL certifications • Delivered engaging lessons to both adults and young learners • Built long-term student retention through high satisfaction levels • Consistently exceeded teaching targets and performance expectations
Team leader, collections officer, team assistant and administrator
ABSA Bank
Dec 2012 - Dec 2015
Key Achievements:
Team Leader (Collections) • Led and motivated high-performing collections teams to exceed recovery targets • Achieved Top Performer recognition among permanent team leaders • Improved team productivity through coaching, call audits, and performance reviews • Reduced delinquency rates through effective strategy implementation • Identified training needs and developed future 2IC candidates • Maintained strong compliance with regulatory and internal audit standards ⸻ Collections Officer • Consistently exceeded monthly recovery and call productivity targets • Negotiated successful repayment arrangements, reducing account delinquency • Maintained high-quality assurance scores through script adherence and compliance • Proactively identified and escalated fraudulent or high-risk accounts • Recognized as a top performer for achieving strong recovery ratios ⸻ Team Assistant • Coordinated daily operational communications across departments • Managed reporting systems and updated performance dashboards accurately • Organized meetings, prepared minutes, and maintained management schedules • Improved administrative turnaround time through structured tracking systems • Supported leadership with data consolidation and reporting accuracy ⸻ Administrator • Streamlined administrative processes to improve office efficiency • Managed invoicing, creditor payments, and financial documentation accurately • Reduced processing errors through improved filing and quality checks • Coordinated events, conferences, and supplier engagements successfully • Strengthened communication between management, staff, and stakeholders
Branch manager, admin controller and sales consultant
Capitec Bank
Oct 2008 - Oct 2012
Key Achievements:
Branch Manager • Grew branch portfolio significantly, increasing profitability and net worth • Achieved top-performing branch recognition • Led and developed a team of 10+ staff, promoting internal talent to management roles • Consistently achieved CPI scores above 94% • Improved operational efficiency and customer service standards • Drove business growth through strategic sales and performance management ⸻ Admin Controller • Strengthened branch compliance with policies and audit requirements • Improved arrears management and risk control processes • Enhanced reporting accuracy and operational monitoring systems • Supported branch profitability through effective cost and resource management • Streamlined administrative and financial controls within the branch ⸻ Sales Consultant • Consistently achieved million-rand monthly sales targets • Exceeded individual performance and revenue goals • Built strong customer relationships, increasing repeat business • Delivered high-quality service while maintaining strong productivity levels • Recognized for exceptional sales performance and target achievement
Bulk teller, enquiries, Cic officer
Standard bank
Mar 2005 - Sep 2008
Key Achievements:
Bulk Teller • Accurately processed high-volume cash, coin, and cheque deposits • Maintained zero or minimal balancing discrepancies • Ensured strict compliance with banking and cash-handling procedures • Improved turnaround time for business client transactions • Built trusted relationships with high-value commercial clients ⸻ Enquiries Officer • Delivered exceptional frontline customer service and query resolution • Resolved client concerns within designated turnaround times • Directed clients efficiently to appropriate banking channels • Maintained high client satisfaction and retention levels • Assisted in identifying cross-selling opportunities ⸻ Customer Information Centre (CIC) Officer • Managed customer account updates, card replacements, and service requests efficiently • Ensured accuracy in capturing and updating sensitive client information • Reduced service delays through effective case follow-up • Maintained compliance with banking policies and data protection standards • Supported branch operations by handling high-volume customer interactions
Quick Stats
Certifications
Education
High-school
2000 - 2004