Farzana

Vacant remote positions

Farzana

ID Verified
800/mo
Newcastle, South Africa
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Results-driven leader in banking, sales, and online education with proven expertise and integrity!!!

Top Skills

Account Management · 10 yearsAccounts Payable/Receivable · 10 yearsB2B Sales · 10 yearsB2C Sales · 10 yearsBookkeeping · 10 years

Skills & Expertise

Customer Success

Email SupportExpert
Phone SupportExpert
Ticket ManagementExpert

Content & Writing

Email CopywritingExpert

Data & Analytics

Excel (Advanced)Expert
Google Sheets (Advanced)Expert
Statistical AnalysisExpert

Finance & Accounting

BookkeepingExpert
Accounts Payable/ReceivableExpert
Budget ManagementExpert

Sales & Business Development

Account ManagementExpert
Sales PresentationsExpert
SalesforceExpert
Cold CallingExpert
Lead GenerationExpert
Proposal WritingExpert
NegotiationExpert
Sales Funnel ManagementExpert
B2B SalesExpert
B2C SalesExpert

Marketing & Growth

Email MarketingExpert
Google AdsExpert
Meta Ads (Facebook/Instagram)Expert
LinkedIn AdsExpert
Content MarketingExpert
Product HuntExpert

Real Estate Operations

Real Estate ListingIntermediate
Review & Reputation ManagementIntermediate

Work Experience

Online tutor

Pineapple English talk

Dec 2025 - Present

Key Achievements:

• Maintained consistent +A client rating for teaching performance • Promoted to Demo Team within first year due to high performance • Achieved Junior Demo bonus multiple times • Selected to conduct Super Junior sessions • Successfully completed TEFL and TEYL certifications • Delivered engaging lessons to both adults and young learners • Built long-term student retention through high satisfaction levels • Consistently exceeded teaching targets and performance expectations

SalesforceEmail MarketingPhone SupportEmail SupportTicket Management

Real estate sales consultant

Mh Attorneys property management

Nov 2023 - Present

Key Achievements:

• Consistently achieved and exceeded monthly sales targets • Successfully closed high-value property transactions • Built and maintained a strong pipeline of qualified buyers and sellers • Increased listings through strategic prospecting and referral networking • Negotiated favorable deals resulting in high client satisfaction • Achieved repeat business through exceptional service delivery • Reduced average property time-on-market through effective marketing strategies • Developed strong relationships with attorneys, bond originators, and stakeholders • Leveraged social media and digital platforms to generate quality leads • Maintained high conversion rates from viewings to signed offers

Email SupportPhone SupportBudget ManagementSales PresentationsSalesforceEmail Marketing

Operations manager

Adam and Eve Garden services

Nov 2022 - May 2025

Key Achievements:

Successfully managed daily operations, staff, and client schedules to ensure service excellence • Increased client retention through strong relationship management and quality control • Converted quotations into long-term monthly maintenance contracts • Improved operational efficiency through structured planning and diarized service systems • Managed income, expenses, and wage processing to maintain profitability • Led and trained staff on equipment usage, safety, and maintenance standards • Strengthened brand presence through social media marketing and content creation • Identified and secured new business opportunities to support company growth • Maintained equipment servicing schedules, reducing downtime and repair costs • Delivered customized landscaping solutions to enhance customer satisfaction

Email SupportPhone SupportBookkeepingAccounts Payable/ReceivableAccount ManagementSales PresentationsSalesforceEmail Marketing

Administration Manager

Optical Alliance

Dec 2020 - Nov 2022

Key Achievements:

• Streamlined office operations to improve efficiency and workflow • Successfully managed high-volume documentation and record systems • Implemented structured filing and reporting processes • Reduced administrative errors through improved quality control measures • Coordinated meetings, events, and conferences with seamless execution • Managed creditors, invoicing, and payment processing accurately • Improved communication flow between management, staff, and external stakeholders • Strengthened compliance with company policies and regulatory requirements • Enhanced customer service standards through professional administration support • Optimized scheduling systems to improve productivity and turnaround time

Email SupportPhone SupportBookkeepingAccounts Payable/ReceivableBudget ManagementSales PresentationsSalesforceAccount ManagementEmail MarketingGoogle AdsStatistical AnalysisExcel (Advanced)

Regional sales specialist

Bidvest Bank

Sep 2019 - Nov 2020

Key Achievements:

• Grew regional merchant portfolio by significantly increasing new device acquisitions • Doubled book value within months through strategic prospecting and relationship management • Ranked Top 3 nationally in sprint sales competitions • Consistently exceeded regional acquiring and cross-selling targets • Secured high-value merchant partnerships across diverse industries • Increased merchant retention through consultative sales and tailored payment solutions • Built and maintained a strong, healthy sales pipeline • Delivered product training to new merchants, improving onboarding efficiency • Identified untapped markets and expanded regional footprint • Strengthened co-brand and third-party processor relationships to drive growth

Email SupportPhone SupportStatistical AnalysisExcel (Advanced)Budget ManagementSales PresentationsEmail MarketingSalesforceAccount Management

Online English tutor

ABC tutor/ Itutor

Feb 2016 - Aug 2019

Key Achievements:

• Maintained consistent +A client rating for teaching performance • Promoted to Demo Team within first year due to high performance • Achieved Junior Demo bonus multiple times • Selected to conduct Super Junior sessions • Successfully completed TEFL and TEYL certifications • Delivered engaging lessons to both adults and young learners • Built long-term student retention through high satisfaction levels • Consistently exceeded teaching targets and performance expectations

Email Support

Team leader, collections officer, team assistant and administrator

ABSA Bank

Dec 2012 - Dec 2015

Key Achievements:

Team Leader (Collections) • Led and motivated high-performing collections teams to exceed recovery targets • Achieved Top Performer recognition among permanent team leaders • Improved team productivity through coaching, call audits, and performance reviews • Reduced delinquency rates through effective strategy implementation • Identified training needs and developed future 2IC candidates • Maintained strong compliance with regulatory and internal audit standards ⸻ Collections Officer • Consistently exceeded monthly recovery and call productivity targets • Negotiated successful repayment arrangements, reducing account delinquency • Maintained high-quality assurance scores through script adherence and compliance • Proactively identified and escalated fraudulent or high-risk accounts • Recognized as a top performer for achieving strong recovery ratios ⸻ Team Assistant • Coordinated daily operational communications across departments • Managed reporting systems and updated performance dashboards accurately • Organized meetings, prepared minutes, and maintained management schedules • Improved administrative turnaround time through structured tracking systems • Supported leadership with data consolidation and reporting accuracy ⸻ Administrator • Streamlined administrative processes to improve office efficiency • Managed invoicing, creditor payments, and financial documentation accurately • Reduced processing errors through improved filing and quality checks • Coordinated events, conferences, and supplier engagements successfully • Strengthened communication between management, staff, and stakeholders

Email SupportPhone SupportExcel (Advanced)Budget ManagementAccount Management

Branch manager, admin controller and sales consultant

Capitec Bank

Oct 2008 - Oct 2012

Key Achievements:

Branch Manager • Grew branch portfolio significantly, increasing profitability and net worth • Achieved top-performing branch recognition • Led and developed a team of 10+ staff, promoting internal talent to management roles • Consistently achieved CPI scores above 94% • Improved operational efficiency and customer service standards • Drove business growth through strategic sales and performance management ⸻ Admin Controller • Strengthened branch compliance with policies and audit requirements • Improved arrears management and risk control processes • Enhanced reporting accuracy and operational monitoring systems • Supported branch profitability through effective cost and resource management • Streamlined administrative and financial controls within the branch ⸻ Sales Consultant • Consistently achieved million-rand monthly sales targets • Exceeded individual performance and revenue goals • Built strong customer relationships, increasing repeat business • Delivered high-quality service while maintaining strong productivity levels • Recognized for exceptional sales performance and target achievement

Email SupportPhone SupportBookkeepingStatistical AnalysisExcel (Advanced)Budget ManagementAccounts Payable/ReceivableAccount ManagementSales PresentationsSalesforceEmail MarketingCold CallingReview & Reputation ManagementLead GenerationProposal WritingSales Funnel ManagementNegotiationB2C SalesB2B SalesContent Marketing

Bulk teller, enquiries, Cic officer

Standard bank

Mar 2005 - Sep 2008

Key Achievements:

Bulk Teller • Accurately processed high-volume cash, coin, and cheque deposits • Maintained zero or minimal balancing discrepancies • Ensured strict compliance with banking and cash-handling procedures • Improved turnaround time for business client transactions • Built trusted relationships with high-value commercial clients ⸻ Enquiries Officer • Delivered exceptional frontline customer service and query resolution • Resolved client concerns within designated turnaround times • Directed clients efficiently to appropriate banking channels • Maintained high client satisfaction and retention levels • Assisted in identifying cross-selling opportunities ⸻ Customer Information Centre (CIC) Officer • Managed customer account updates, card replacements, and service requests efficiently • Ensured accuracy in capturing and updating sensitive client information • Reduced service delays through effective case follow-up • Maintained compliance with banking policies and data protection standards • Supported branch operations by handling high-volume customer interactions

Email SupportPhone SupportExcel (Advanced)Account ManagementEmail MarketingProposal WritingNegotiationSales Funnel ManagementContent Marketing

Quick Stats

Age39 years
Other Languages
EnglishFluent
AfrikaansBasic
UrduBasic
ID VerificationVerified
Portfolio
🔒

Certifications

Generic management
Protection of personal information act
Banking products and services
Sales guru training-sales excellence
Em o training course
Tefl
TEYL
Competency based interviews
Branch manager development programme
Collections official basic understanding
Consultant skills programme
Beginners to banking

Education

High-school

2000 - 2004