Immigration ManagerImmigration Manager

Key Achievements:

Led, managed and inspired a high-performing team delivering immigration support into the US Acted as the senior relationship owner for key clients, building, strengthening and developing long-term partnerships Oversaw service delivery to ensure work is accurate, compliant and delivered to agreed standards and review application packs Proactively Identified risks and implementing process improvements to maintain efficiency and quality Allocated work strategically, manage team capacity and ensure deadlines and service commitments are met Provided expert guidance on complex immigration matters and serve as the escalation point for high-profile cases Drove client engagement by leading meetings, delivering clear advice and collaborating effectively with internal and external stakeholders Coached and mentored team members, set performance goals and provide balanced, constructive feedback Monitored team performance, addressed challenges proactively and promoted a culture of accountability and excellence Managed billing processes, fee discussions, case management and overall financial performance of the Inbound team Identified and implemented improvements to enhance service delivery, efficiency and client experience Supported business growth through client onboarding, networking and identifying new opportunities Partnered with senior leadership to contribute to strategic planning, resourcing and the ongoing development of the practice