virtual assistance

Edwin

ID Verified
1,500/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / Asia timezone

Profile Description

I am a highly organized and detail-oriented Virtual Assistant with experience providing administrative support, managing records, handling customer communications, and maintaining accurate documentation in remote work environments. Throughout my professional experience with Cigna Insurance, Momentum Credit, and WriterBay, I have developed strong skills in data entry, client support, report preparation, and document management while consistently meeting deadlines and maintaining confidentiality. ...

Top Skills

Accounts Payable/Receivable · <1 yearActiveCampaign · <1 yearAsana · <1 yearBlog Writing · <1 yearBookkeeping · <1 year

Skills & Expertise

AI & Automation

Copy.aiBeginner
PerplexityBeginner
Data LabelingBeginner

Content & Writing

Blog WritingBeginner
Creative WritingBeginner
Email CopywritingBeginner
Landing Page CopyBeginner
Product DescriptionsBeginner
Editorial Calendar ManagementBeginner

Customer Success

Live Chat SupportBeginner
Email SupportBeginner
Phone SupportBeginner
Social Media SupportBeginner
Lead ManagementBeginner
ZendeskBeginner
LiveChatBeginner
Customer.ioBeginner

Data & Analytics

Excel (Advanced)Beginner
Google Sheets (Advanced)Beginner

Finance & Accounting

QuickBooksBeginner
FreshBooksBeginner
BookkeepingBeginner
Budget ManagementBeginner
Financial ReportingBeginner
Accounts Payable/ReceivableBeginner
Payroll ProcessingBeginner
Financial AnalysisBeginner

Marketing & Growth

Google AdsBeginner
LinkedIn AdsBeginner
Meta Ads (Facebook/Instagram)Beginner
TikTok AdsBeginner
Facebook Business ManagerBeginner
Email MarketingBeginner
TikTok GrowthBeginner
Twitter/X ManagementBeginner
YouTube Channel ManagementBeginner
LinkedIn OptimizationBeginner
Influencer OutreachBeginner
HubSpotBeginner
SubstackBeginner
ActiveCampaignBeginner

Virtual Assistance & Admin

Calendar ManagementBeginner
CalendlyBeginner
Monday.comBeginner
AsanaBeginner
Executive Assistant ServicesBeginner
Data EntryBeginner
Travel PlanningBeginner
Email ManagementBeginner
Document ManagementBeginner
Meeting CoordinationBeginner
Personal Assistant ServicesBeginner
Research & Information GatheringBeginner
JiraBeginner
TrelloBeginner

Specialized Skills

Language TeachingBeginner
Curriculum DevelopmentBeginner
Online Course CreationBeginner
Corporate TrainingBeginner
Medical BillingBeginner

Work Experience

Assignment Help Services (Part Time)

Writerbay

Jan 2025 - Present

Key Achievements:

• Created structured reports and performed data analysis using Excel tools. • Managed multiple client tasks remotely, ensuring timely delivery and high-quality output. • Maintained organized documentation and handled client communication professionally.

Data LabelingEmail CopywritingEditorial Calendar ManagementPhone SupportLead ManagementCustomer.ioExcel (Advanced)Financial ReportingFinancial AnalysisGoogle Sheets (Advanced)LiveChatLive Chat SupportCalendlyEmail ManagementCurriculum DevelopmentResearch & Information Gathering

Data Entry (Claims)

Cigna Kenya

May 2024 - Aug 2025

Key Achievements:

• Processed and filed insurance claims accurately, ensuring all documentation met compliance standards. • Performed high-volume data entry and maintained up-to-date client records in internal systems. • Reviewed claim details for completeness and followed up on missing or incorrect information. • Supported administrative workflows by organizing documents, updating databases, and assisting with client inquiries.

Data LabelingPhone SupportEditorial Calendar ManagementEmail MarketingMedical BillingLanguage TeachingDocument ManagementData EntryEmail ManagementExecutive Assistant ServicesAsanaCalendar ManagementPayroll ProcessingBudget ManagementBookkeepingGoogle Sheets (Advanced)Live Chat SupportEmail SupportProduct DescriptionsEmail CopywritingCreative Writing

Loan Sale Agent

Momentum Credit

Mar 2023 - Feb 2024

Key Achievements:

• Managed client records and documentation with high accuracy, ensuring confidentiality and compliance. • Provided administrative support including data entry, reporting, and customer follow-ups. • Used Excel to track loan performance, organize client data, and generate reports. • Coordinated communication between clients and internal teams to ensure smooth delivery service.

Email SupportProduct DescriptionsEditorial Calendar ManagementPhone SupportData LabelingLive Chat SupportExcel (Advanced)Financial ReportingBudget ManagementQuickBooksGoogle Sheets (Advanced)CalendlyExecutive Assistant ServicesMeeting CoordinationDocument ManagementResearch & Information Gathering

Quick Stats

Age27 years
English LevelFluent
ID VerificationVerified
Portfolio
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Certifications

Virtual Assistance

Education

Bachelor's Degree

MountKenya University

2018 - 2021