Executive Assistant with Over 8 Years of ExperienceExecutive Assistant with Over 8 Years of Experience

Key Achievements:

1. Handled client concerns and tickets via Zendesk. 2. Responded to social media messages and comments through Meta Business Suite. 3. Answered inbound customer calls using Quo dialer.

Key Achievements:

1. Managed and maintained prospect records in Salesforce CRM. 2. Qualified inbound leads to verify eligibility for the home care program.

Key Achievements:

1. Verify all sales communications and processes adhere to regulatory requirements, industry standards, and company policies, including responsible customer data handling. 2. Maintain current knowledge of regulations and industry standards, adjusting QA protocols as needed. 3. Ensure sales representatives consistently follow step-by-step procedures to maintain quality of sale.

Key Achievements:

1. Processed and managed escrow-related documents with accuracy and confidentiality. 2. Monitored and organized the Escrow Director's email inbox and calendar. 3. Ensured all HOA communities maintained up-to-date compliance with legal documentation requirements.

Key Achievements:

1. Managed executive calendars, email inboxes, and social media presence across multiple platforms. 2. Set up and maintained CRM campaigns, automations, landing pages, and contact records in GoHighLevel. 3. Edited and distributed podcast episodes via Riverside and Transistor.fm; uploaded episodes to YouTube with show notes and thumbnails. 4. Created marketing materials, graphics, and outreach communications for podcast guests and campaigns.

Key Achievements:

1. Managed social media platforms and developed content for marketing materials and campaigns. 2. Administered HubSpot CRM: built forms, landing pages, blogs, mailing list segments, and email campaigns. 3. Coordinated Rapattoni classes, Events Admin Calendar, and Zoom-hosted pitch sessions with sponsors. 4. Maintained cross-system contact accuracy between HubSpot and Rapattoni, cleaning and organizing databases. 5. Produced buyer/seller guides and wrote Knowledge Base articles for member education.

Key Achievements:

1. Managed customer support team: hired, trained, and oriented staff on processes and SOPs. 2. Handled live chat support, client calls, and wrote warm-lead sales emails. 3. Authored HR documentation: employment contracts, certificates, employee handbook, performance evaluation forms, and procedures manual. 4. Posted job vacancies, facilitated exit interviews, and formulated training modules.

Key Achievements:

1. Managed CEO's calendar, email inbox, and social media platforms including content scheduling and engagement strategy. 2. Produced podcast show notes and coordinated episode scheduling via Riverside and Transistor.fm. 3. Wrote book syntheses and facilitated client presentations and workshops.

Key Achievements:

Wrote and edited entertainment articles for web publication, selecting appropriate imagery and alt texts.

Key Achievements:

1. Created product listings on Facebook, Shopee, and Lazada; designed shirt mockups and edited catalogs in PowerPoint. 2. Monitored inventory and maintained visual consistency of product listings

Key Achievements:

1. Taught Creative Writing, Philippine Literature, Oral and Written Communication, and Mass Communication subjects. 2. Proofread and reviewed student research before submission for publication

Key Achievements:

Edited and proofread articles before publication across TheRichest and TheTravel websites using WordPress.

Key Achievements:

1. Drafted correspondence, managed customer queries, and assisted with research-related concerns. 2. Proofread academic research and coordinated with TESDA for short-term vocational courses