Amazon FBA Operations Virtual AssistantAmazon FBA Operations Virtual Assistant
Charish
$1,200
per month
($7/hour)
Profile Description
Detail-oriented Amazon FBA Operations Virtual Assistant with close to 3 years of Amazon experience — 1 year in Seller Central account management and 2 years in product research and sourcing operations. Skilled in daily listing management, suppressed and stranded listing resolution, inventory monitoring across 250+ SKUs, FBA shipment coordination, and account health management. Built an EasyPost-to-Airtable automation that eliminated manual shipment tracking and reduced reporting errors. Proficie...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Marketing & Growth
Sales & Business Development
Specialized Skills
Virtual Assistance & Admin
Work Experience
Amazon Admin Assistant
NJC, LLC
Jul 2025 - Mar 2026
Job Responsibilities:
• Listing Optimization → Supplied missing product features and descriptions for ~25 existing SKUs in Amazon Seller Central, ensuring listings were fully populated, catalog-compliant, and optimized for discoverability. • Listing Creation → Created new product listings in Seller Central on a regular basis, including titles, descriptions, pricing, and product information, ensuring catalog accuracy fr...
Sourcing Department Assistant Manager
Remarkable Enterprises Ltd.
Mar 2023 - May 2025
Job Responsibilities:
• Operations Support → Assisted the Sourcing Department Manager in coordinating daily team workflows and tracking operational data using structured spreadsheets, ensuring consistent delivery of high-quality, profitable leads. • Process Improvement → Created and maintained SOPs that standardized sourcing and operations procedures, improving workflow efficiency and accuracy across the team. • Produc...
Home-Based Customer Service Representative
BeyondMenu.com
Mar 2015 - Dec 2015
Job Responsibilities:
• Managed customer and restaurant partner inquiries via email regarding online orders, menu accuracy, and account issues. • Resolved escalations promptly, ensuring accurate order processing and a positive customer experience. • Documented all customer interactions and maintained organized records of inquiries and resolutions.
Convergys Philippines
Customer Service Specialist
Feb 2009 - Mar 2014
Job Responsibilities:
• Provided multi-channel telecom customer support (phone, email) including billing, troubleshooting, and account management. • Consistently achieved strong first-call resolution (FCR) and customer retention KPIs. • Escalated complex or sensitive concerns to supervisors while maintaining thorough case documentation.
CSR / Mentor / Supervisor Apprentice
Sutherland Global Services
Jul 2007 - Oct 2008
Job Responsibilities:
• Handled customer inquiries and escalations, maintaining professionalism and a positive tone. • Coached and mentored new agents, supporting quality assurance and team performance improvement.
Customer Care Specialist
IBM Daksh Business Process Services
Jun 2005 - Dec 2005
Job Responsibilities:
Provided end-to-end support for a U.S.-based mobile telecom client, enhancing customer satisfaction through prompt, accurate assistance.