Carolyne

Executive Virtual Assistant|Administrative Assistant

Carolyne

ID Verified
650/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Proactive and highly organized Executive Virtual Assistant with over 3 years of experience supporting executives and remote teams in fast paced environments. I specialize in calendar and inbox management, appointment scheduling, travel coordination, data entry, research and client communication ensuring smooth and efficient daily operations. I excel at organizing workflows, managing shifting priorities and maintaining clear, professional communication across teams. From handling emails and sche...

Skills & Expertise

Virtual Assistance & Admin

AI & Automation

Customer Success

FreshdeskAdvanced
LiveChatAdvanced
Customer.ioIntermediate
ZendeskIntermediate
IntercomIntermediate

Sales & Business Development

B2C SalesIntermediate
Account ManagementIntermediate
SalesforceIntermediate
B2B SalesIntermediate
Zoho CRMIntermediate
Apollo.ioIntermediate

Specialized Skills

Language TeachingIntermediate

Work Experience

Virtual Assistant and and Remote Customer Support

Freelance

Feb 2025 - Present

Job Responsibilities:

Manage executive calendars, scheduling meetings and resolving conflicts to optimize time efficiency Streamline inbox and client communications across email, chat and phone, ensuring timely responses and follow ups Maintain CRM systems with 99% data accuracy, tracking client interactions, sales updates and task progress Anticipate client needs and proactively handle administrative and operationa...

Executive Assistant ServicesData EntryMeeting CoordinationResearch & Information GatheringCalendar ManagementEmail ManagementPersonal Assistant ServicesTravel PlanningDocument ManagementCalendly

Remote AI Data Annotator

TELUS Digital

Sep 2024 - Dec 2024

Job Responsibilities:

Reviewed and validated data for accuracy, clarity and consistency in a fast paced environment Strengthened attention to detail and quality control through structured data processes

Data EntryTechnical SupportAI Safety & AlignmentPerplexityJasper AIPrompt EngineeringWorkflow AutomationGoogle Vertex AIOpenAI APIStatistical Analysis

Remote Customer Support Agent

INFLUX

Oct 2023 - Jul 2024

Job Responsibilities:

Managed high volume inbox and live chat support while maintaining quality and response time targets Resolved customer issues independently, escalating complex matters strategically when necessary Utilized AI tools and internal systems to improve response efficiency and workflow consistency Maintained detailed CRM records to support customer tracking and operational insights

Document ManagementEmail SupportPhone SupportTechnical SupportTicket ManagementLive Chat SupportStatistical AnalysisVideo SupportZendeskLead Management

Project Assistant

CREADIS

Jan 2022 - Sep 2023

Job Responsibilities:

Coordinated schedules, meetings and communication between field teams and management Tracked project timelines, deliverables and follow ups to ensure timely execution Prepared reports and maintained structured documentation systems for operational clarity Improved internal workflows, increasing reporting efficiency and team coordination

Data EntryMeeting CoordinationResearch & Information GatheringNotionAsanaTrelloClickUpPerplexityJasper AIOpenAI API

Quick Stats

Age30 years
GenderFemale
English LevelFluent
Other Languages
EnglishFluent
ID VerificationVerified
Portfolio
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Certifications

Vitual Assistant Training
Fundamentals of Project Management

Education

Bachelor's Degree

Kisii University

2015 - 2019