Customer Service & eCommerce Operations Specialist | PayPalCustomer Service & eCommerce Operations Specialist | PayPal
Ann
$800
per month
($5/hour)
Profile Description
As a dedicated freelance administrative and customer service professional, I help startup businesses, entrepreneurs, and eCommerce owners streamline operations, delight customers, and protect revenue. With over six years of experience in the BPO industry and a proven track record in customer service funnels, PayPal dispute management, eCommerce support, and executive administration, I’m here to be the reliable, proactive partner your business needs. My Core Services: PayPal Dispute & Chargeback...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Design & Creative
E-commerce & Marketplace
Finance & Accounting
Marketing & Growth
Work Experience
Virtual Assistant (VA) and Social Media Manager
AAS
Jan 2022 - Dec 2025
Job Responsibilities:
Successfully managed and scaled multiple social media accounts across Facebook, Instagram, and Twitter, increasing brand visibility, audience engagement, and customer inquiries through consistent, high-quality content. Developed and executed data-driven social media strategies aligned with business goals, resulting in improved reach, engagement rates, and follower growth. Created, scheduled, and...
(VA) / Customer Service Team Lead | Remote
SWF
May 2017 - May 2025
Job Responsibilities:
Led and supported a customer service team, ensuring timely and effective resolution of customer inquiries, order concerns, and post-purchase issues while maintaining high service standards. Oversaw day-to-day eCommerce operations, including order processing, inventory updates, returns management, and performance reporting to ensure accuracy and continuity. Acted as the primary liaison between...