alvina

Customer Support Specialist, Virtual Assistant

alvina

800/mo
Mombasa, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Customer Support and Virtual Assistant professional with 5+ years of experience in remote customer service, administrative support, communication, scheduling, and problem-solving. I am highly organized, adaptable, detail-oriented, and confident working independently while providing reliable, professional support to customers, teams, and businesses.

Top Skills

Intercom · 3 yearsZendesk · 2 yearsFreshdesk · 1 yearAirtable · <1 yearAsana · <1 year

Skills & Expertise

Virtual Assistance & Admin

Calendar ManagementBeginner
Travel PlanningBeginner
Data EntryBeginner
Email ManagementBeginner
Document ManagementBeginner
Meeting CoordinationBeginner
Personal Assistant ServicesBeginner
CalendlyBeginner
AsanaBeginner
NotionBeginner
TrelloBeginner
AirtableBeginner
JiraBeginner

Customer Success

IntercomAdvanced
ZendeskIntermediate
FreshdeskIntermediate
Live Chat SupportBeginner
Phone SupportBeginner
Ticket ManagementBeginner
Email SupportBeginner
Technical SupportBeginner
LiveChatBeginner

Real Estate Operations

Real Estate ListingBeginner

E-commerce & Marketplace

ShopifyBeginner
Inventory ManagementBeginner
Order ProcessingBeginner
GorgiasBeginner

Sales & Business Development

B2B SalesBeginner
B2C SalesBeginner
Cold CallingBeginner
Lead GenerationBeginner
SalesforceBeginner

Work Experience

Customer Support Agent

Modern Amenities

Dec 2024 - Jun 2026

Key Achievements:

• Resolved customer inquiries weekly via chat and email with a 95% resolution rate. • Verified and managed customer accounts accurately. • Reduced response times by 15% using CRM tools. • Maintained accurate confidential records with zero compliance issues.

LiveChatShopifyGorgiasOrder ProcessingB2C SalesSalesforceReal Estate ListingLead Generation

Quick Stats

Age33 years
English LevelFluent
ID VerificationNot verified

Certifications

Bachelor of Business Management

Education

Bachelor's Degree

Moi University

2012 - 2015