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Work Preferences • Availability: Immediately available for full-time employment. • Location: Open to on-site, hybrid, and remote work; willing to relocate internationally (including OCONUS). • Environment: Thrives in fast-paced, target-driven settings focused on operational excellence and team development. ________________________________________ Professional Summary Results-driven senior operations and account management professional with 20+ years of experience in global call center management, enterprise client relations, sales optimization, and operational leadership. Proven track record of driving revenue growth, enhancing customer satisfaction, reducing costs, and leading high-performance, multinational teams. Adept at process improvement, regulatory compliance, and translating complex concepts into actionable business strategies for C-level executives. Versatile leader with expertise spanning enterprise account management, virtual assistance, project coordination, hospitality, and cross-functional team leadership across technology/AI, financial services, BPO, and government/defense sectors. ________________________________________ Core Qualifications • Strategic Leadership: Managed 150+ agent teams across onshore/offshore locations, reducing attrition by [phone hidden]%. • Revenue Growth: Exceeded KPIs by up to 70%; drove [phone hidden]% revenue increases through strategic upselling. • Operational Excellence: Reduced costs by [phone hidden]%, streamlined onboarding by [phone hidden]%, and automated workflows, saving $200K+ annually. • Client Retention: Achieved 95% retention by resolving escalations within 24 hours. • Compliance: Ensured 100% adherence to GDPR, PCI, TCPA, ISO [phone hidden], and CNICINST [phone hidden]. • Technical Proficiency: Salesforce, Zendesk, Power BI, Advanced Excel, CRM Analytics, and WFM Software. ________________________________________ Preferred Roles & Industries • Roles: Enterprise Account Management, Virtual Assistance, Executive Support, Hospitality Management, Operations Leadership, and Project Coordination. • Industries: Technology/AI, Financial Services, BPO, Hospitality, Government/Defense, Professional Services. ________________________________________ Work Style & Soft Skills Highly organized, self-motivated, and detail-oriented with exceptional communication, negotiation, and problem-solving abilities. Adept at working independently or collaboratively in cross-functional teams. Committed to continuous learning and professional development. ________________________________________ Certifications & Professional Development • ISO [phone hidden] Internal Auditor • EarthLink Sales & Customer Service Training • CPD Certification in Operations Management & Business Administration ________________________________________ Key Achievement • Top 3 Global Team Leader – Kencall EPZ [phone hidden])

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Results-driven Executive Virtual Assistant with 7+ years of experience streamlining operations, managing executive priorities, and driving measurable business growth. Proven track record in boosting productivity, increasing revenue by up to 20%, and improving efficiency by 50% through workflow optimization and strategic support. Adept at high-level communications, complex scheduling, and confidential project management in fast-paced remote environments.

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Reliable and detail-oriented Virtual Assistant with 5 years of experience providing administrative support, lead generation, appointment setting, email management, calendar management and data entry. I also have 5 years of customer service experience, which helped me develop strong communication, problem-solving, and relationship-building skills. I'm proficient with Google Workspace, CRM systems, [link hidden], LinkedIn Sales Navigator, Canva, Trello, and Notion. I'm a fast learner, highly organized, and always willing to adapt to new tools and processes. I take pride in being dependable, proactive, and committed to helping businesses stay organized and achieve their goals.

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I possess 13 years of experience indifferent accounts such as sales, customer service, appointment settings, telco, credit repair, data entry, collections, team manager, and Team Captain for Real Estate, Lead manager, Acquisition manager for real estate investors, and business development manager for a staffing company. Executive assistant for a realtor, Operational Manager for a Merchant services company. I enjoy the variety of work the job brings each day. As a freelance home-based specialist, I currently provide several services for my clients, including document preparation, CRM management, Circle prospecting, Appointment setting, cold calling, Social Media Management, Lead Generation, Email management, and more. Maintaining files and records, this allows me to take on nearly any task I am assigned easily. I am a quick Learner and welcome challenges as well. As a detail-oriented and organized professional, I take pride in accurately completing assignments on time and with accuracy. I possess excellent communication skills, both written and verbal.

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I am a highly organized Virtual Assistant with 4+ years of experience supporting client and administrative operations. I specialize in CRM management, data accuracy, scheduling, and handling confidential information. I help financial advisors stay efficient by maintaining organized records, streamlining tasks, and delivering a smooth, professional client experience.

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Results-driven professional with 5 years of experience in BPO customer service, including telecommunications, home warranty, and finance, with additional experience as a Product Trainer. Skilled in customer support, training and coaching, administrative tasks, cold calling, appointment setting, and real estate virtual assistance. Experienced in skip tracing, lead generation, CRM and pipeline management, data research, and property management support. Proficient in using Podio, Microsoft Office, Google Workspace, Excel, and Google Sheets. A detail-oriented, proactive, and adaptable team player with strong communication skills, a commitment to continuous learning, and the ability to manage multiple responsibilities while maintaining accuracy, efficiency, and excellent customer service.

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Dynamic, multi-disciplinary Executive and Operations Manager with over two decades of progressive leadership spanning corporate financial management, retail operations, business transformation, high-stakes sales conversion, and quality assurance auditing. ​Core Competencies & Leadership Highlights: ​Strategic Finance & Governance: Over 12 years directing corporate financial planning, budgeting, reporting, and capital management, along with proven expertise in business rescue and inventory stock control. ​Commercial Real Estate & Advanced Sales: Certified in commercial deal structuring, real estate valuation, and consultative sales methodologies (NEPQ), supported by hands-on CRM and pipeline conversion expertise. ​Operations & Brand Auditing: Extensive background establishing Standard Operating Procedures (SOPs), optimizing supply chains, and evaluating brand standards for major international enterprise clients across hospitality, technology, and retail sectors. ​Project Management & Analytics: Data-driven operational leader certified in Agile Project Management and Data Science & Analytics (HP LIFE). ​Global Mobility & Communication: Fully bilingual in English, Swati, and Zulu, with unrestricted global mobility for executive placement, corporate consulting, or international field operations.

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Your well-driven VA with a strong work ethic and a proven ability to efficiently manage multiple tasks while maintaining exceptional attention to detail and delivering high-quality results.

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Results-driven professional with 19+ years of experience in sales, business development, lead management, account management, and customer relations, including property leasing since [phone hidden]. Skilled in lead qualification, prospect research, data verification, CRM management, follow-ups, and maintaining accurate records using Salesforce, HubSpot, and other business platforms. Detail-oriented, organized, and experienced in working with international clients, developing business opportunities, and supporting sales growth.

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Hi, I’m Edillene Serviano, a reliable and results-driven Virtual Assistant with several years of experience helping businesses manage operations, improve customer relationships, generate leads, and streamline daily workflows. Over the years, I’ve worked with companies across different industries including customer support, real estate, transportation services, and virtual assistance. My background includes lead generation, appointment setting, CRM management, administrative support, customer service, email and chat support, and sales development. I’ve also handled inbound and outbound communication, qualified leads, managed support tickets, and coordinated with teams to help businesses stay organized and efficient. What I bring to your business: • Virtual Assistance & Administrative Support • Lead Generation & Appointment Setting • CRM Management & Data Entry • Customer Service (Phone, Chat & Email) • GoHighLevel VA Support • Sales & Relationship Building • Technical Support & Problem Solving • Strong communication and organization skills I understand that business owners need someone dependable who can take tasks off their plate and keep operations running smoothly. I take pride in being proactive, detail-oriented, and adaptable. My goal is to help clients save time, improve productivity, and focus on growing their business while I handle the day-to-day tasks. I’d love the opportunity to discuss how my skills and experience can support your business goals. Virtual Assistant Email: [contact hidden]

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Experienced sales and customer service professional with over Seven years in the BPO industry, specializing in sales development, lead generation, and client relationship management. Skilled in handling telecommunications, cloud-based communication solutions, and insurance/financial products. Adapt at CRM management, data entry, and problem-solving, with strong communication and organizational skills. Self-motivated, adaptable, and goal-oriented, capable of working independently or as part of a team.

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Customer-centric Account Representative specialized in end-to-end client relationship management. Skilled in serving as a dedicated single point of contact, seamlessly guiding prospects through the entire purchasing pipeline. Combines strong communication with strategic outreach to deliver personalized experiences that secure household conversions and high satisfaction.

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I have strong experience providing executive assistant and lead generation support in fast-paced business environments. My skills include calendar and email management, scheduling meetings, travel coordination, CRM management, internet research, data entry, and preparing reports. In lead generation, I excel at identifying qualified prospects, building targeted contact lists, conducting market research, and maintaining accurate databases to support sales teams. I am highly organized, detail-oriented, proactive, and able to manage multiple priorities while maintaining confidentiality. My excellent communication skills, reliability, and commitment to delivering high-quality results make me a valuable asset. I am a quick learner who adapts easily to new tools and processes, ensuring I consistently contribute to business growth and operational efficiency.

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I am detail oriented and reliable Virtual Assistant with experience in administrative support, real estate operations, and lead generation. Skilled in managing calendars and emails, handling CRM systems, following up with leads, and supporting sales and marketing activities. Experienced in real estate tasks such as listing management, client follow-ups, and transaction coordination. Known for strong organization, communication, and the ability to work independently while delivering accurate and timely results.

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As a certified Lead Generation Specialist, I help startups build targeted prospect lists and book qualified sales calls. Beyond lead generation, I support day-to-day operations and implement strategies that boost client engagement and improve customer experience. Let me be the partner who keeps your growth goals on track. I also set up and integrate studio software like Mindbody, Glofox, Gymdesk, and Arketa to keep your fitness and wellness business running smoothly. The expertise I will bring includes: Lead Generation Data Mining Email Automation Email Marketing and Email Handling Prospect List Building Online Research General Admin Support Appointment setting Customer Support Data Scraping, both manual and automatic Cold Email Campaigns Sales Pipeline Support CRM Management For operations to flow seamlessly, I will utilize Tools such as Canva, Notion, Asana, Trello, Zoho, Zendesk, HubSpot, Mailchimp, Flodesk, Outlook, Quickbooks, Docusign, Zillow, MLS, Follow Up Boss, Shopify, Etsy, Dropbox, Agency Zoom, Google Sheets, Wix, Wordpress, Capcut, Google Calendar, Apollo, Lemlist, Instantly, Metricool, Zapier, Slack, Doodle, and LinkedIn. Let us work together to bring growth and success to your business.

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Results-driven and customer-focused professional with experience in sales, lead qualification, customer service, and operations. Skilled in communicating with customers, identifying their needs, handling objections, and building strong relationships. I am motivated, adaptable, and goal-oriented, with a strong willingness to learn and contribute to a growing team. I work well independently and in fast-paced environments while maintaining a professional and positive attitude.

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I am a customer service and sales professional with 8+ years of experience in high-volume outbound sales, scheduling, and client coordination, including hands-on team coaching and performance management. Directly coached and supervised a 50+ member sales and service team — reviewing calls, giving 1:1 feedback, handling escalations, and building the SOPs and training playbooks that standardized workflows and lifted results. Track record of converting routine inquiries into long-term client relationships through confident, objection-handling conversations, and of keeping CRM data (Salesforce, Zoho, Close) clean and current for accurate reporting. Comfortable holding a team accountable to daily/weekly targets in a fast-moving, remote environment, with fluent professional English (C1-C2) and flexibility across multiple time zones.

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Real Estate Executive VA| Hubspot CRM Specialist |AI Automation |Transactional Assistant Coordinator

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Tech-forward Operations Partner and Executive VA with over 2 years of experience specializing in building automated systems for high-growth founders. Expert in bridging high-level strategy and day-to-day execution by leveraging Salesforce, Power BI, and Agentic AI to eliminate manual workflows. Proven track record in optimizing CRM architecture, designing Asana workflows, and translating complex data into actionable business insights.

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Am skilled executive virtual assistant specializing in supporting founders, CEOs, coaches and entrepreneurs bring efficiency and clarity to their businesses. I provide detailed oriented problem solving solution that create seamless operations and strategic workflows. I thrive on bringing order to chaos and helping driven professionals reclaim valuable time and focus. My main focus is to serve as a strategic partner not just a task doer but by anticipating needs before they arise and provide reliable, efficient and discreet support. Think about me as your right hand woman committed to helping you stay organized, efficient and focused while the business moves forward. Am a Tech savvy innovator with hands on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Am great at leveraging new tools and methods to solve problems and enhance productivity and excel in adapting to fast-paced environments and driving technological advancements. I have experience in the virtual assistant field for about four years and a background experience and degree in real estate management working with a wide range of clients in the UK, USA, Australia hence I understand the administrative tasks I have to execute. I will provide efficient and satisfactory assistance in cold calling, social media campaign ad to generate leads, LinkedIn outreach both warm and cold approach, automation and email marketing. I have experience and expertise in customer relation management tools such as HubSpot, Saleforce and Pipedrive.

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