Virtual Assistant, medical Virtual Assistant ,Cold calling

helen

1,800/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I am a customer service and sales professional with 8+ years of experience in high-volume outbound sales, scheduling, and client coordination, including hands-on team coaching and performance management. Directly coached and supervised a 50+ member sales and service team — reviewing calls, giving 1:1 feedback, handling escalations, and building the SOPs and training playbooks that standardized workflows and lifted results. Track record of converting routine inquiries into long-term client relati...

Top Skills

Data Entry · 7 yearsAccount Management · 6 yearsLead Generation · 6 yearsB2B Sales · 5 yearsCold Calling · 5 years

Skills & Expertise

Customer Success

Live Chat SupportBeginner
Phone SupportBeginner
Social Media SupportBeginner
Ticket ManagementBeginner
Lead ManagementBeginner
Technical SupportBeginner
Video SupportBeginner
Email SupportBeginner
ZendeskBeginner
LiveChatBeginner
Customer.ioBeginner

Data & Analytics

Google Sheets (Advanced)Beginner

Marketing & Growth

HubSpotAdvanced
SEO (Technical & Content)Advanced
GoHighLevelAdvanced
Meta Ads (Facebook/Instagram)Intermediate
TikTok AdsBeginner
Content MarketingBeginner
Email MarketingBeginner
ChatGPT for MarketingBeginner
Conversion Rate OptimizationBeginner
Community ManagementBeginner

Sales & Business Development

Lead GenerationExpert
Account ManagementExpert
B2B SalesExpert
Cold Email OutreachExpert
Cold CallingExpert
SalesforceExpert
Zoho CRMExpert
B2C SalesAdvanced
PipedriveAdvanced
Proposal WritingAdvanced
Linkedin OutreachAdvanced
Sales Funnel ManagementBeginner
NegotiationBeginner
Sales PresentationsBeginner

Specialized Skills

Medical BillingAdvanced
Medical TranscriptionAdvanced
OnboardingAdvanced
Performance ManagementIntermediate
Compensation & BenefitsIntermediate

Virtual Assistance & Admin

Data EntryExpert
Email ManagementAdvanced
Personal Assistant ServicesAdvanced
Calendar ManagementIntermediate
Document ManagementIntermediate
Travel PlanningIntermediate
Executive Assistant ServicesIntermediate
CalendlyIntermediate
AsanaIntermediate
Monday.comIntermediate
ClickUpIntermediate

Work Experience

Medical Virtual Assistant, Client Ops and Account Management

U.S.-Based Healthcare Company

Apr 2024 - Apr 2026

Key Achievements:

●Coordinate across internal stakeholders to ensure client and operational needs are met with accuracy and timeliness. ●Maintain detailed account records and activity logs tracking follow-up schedules and interaction history.

Live Chat SupportTicket ManagementVideo SupportLiveChatPhone SupportLead ManagementEmail SupportTechnical SupportSocial Media SupportZendeskGoogle Sheets (Advanced)Email ManagementData EntryCalendlyClickUpDocument ManagementMonday.com

Quick Stats

Age36 years
English LevelFluent
ID VerificationNot verified