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A virtual assistant specializing in mental health coaching & real estate businesses building sustainable operational systems.

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Seasoned Customer Success and Technical Support professional with 15+ years of experience delivering high-quality support, onboarding, and client retention across SaaS, e-commerce, and telecom environments. Skilled Virtual Assistant with advanced CRM expertise, strong communication skills, and a proven record of reducing churn, improving onboarding success, and maintaining top-tier customer satisfaction.

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I have over four years of experience working in procurement and supply chain, where I handled purchasing, supplier coordination, and inventory management. In this role, I developed strong organizational skills, attention to detail, and the ability to manage multiple tasks efficiently while meeting deadlines. I also have experience working as a credit officer and in debt collection, where I interacted directly with clients, handled multi-line phone systems, resolved customer issues, and maintained accurate records. This strengthened my communication, negotiation, and customer service skills. My key skills include data entry, record management, procurement processes, problem-solving, and proficiency with computer systems and office tools. I am reliable, detail-oriented, and able to work independently in fast-paced environments. What makes me a great hire is my combination of operational experience, strong work ethic, and commitment to accuracy and efficiency. I am always willing to learn, adapt quickly to new systems, and contribute positively to team goals while maintaining high professional standards.

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I am a highly detail-oriented Virtual Assistant and Technical Support professional with over 5 years of experience in SaaS, customer support, quality assurance, and e-commerce. I specialize in managing customer interactions, resolving technical issues, and maintaining high service standards in fast-paced environments. I have hands-on experience supporting platforms under Meta, including Facebook and Instagram, handling user concerns, troubleshooting issues, and ensuring a seamless customer experience. Additionally, I have an e-commerce background working with a retail flower shop as a Customer Delight Associate, where I managed customer inquiries, order tracking, and post-purchase support while maintaining high customer satisfaction. I am now leveraging this combined experience to support businesses in social media management, customer engagement, and virtual assistance.

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I’m Ann, a certified Virtual Assistant who helps business owners regain time, clarity, and momentum. With over 4 years of experience as a VA and 6 years in the BPO industry, I bring a strong mix of operational support, communication expertise, and problem-solving skills to every project I handle. I’ve worked with businesses across various industries, supporting both behind-the-scenes operations and customer-facing tasks. My experience includes administrative support, CRM management, email outreach, lead generation, appointment setting, sales assistance, real estate support, e-commerce, social media coordination, merchant services, and basic financial tasks. What sets me apart is my ability to adapt quickly, stay organized under pressure, and take ownership of my work. I don’t just complete tasks—I look for ways to improve workflows, reduce inefficiencies, and support long-term growth. If you’re looking for a dependable VA who can keep things moving while you focus on big-picture goals, I’m here to help.

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Creative real estate marketer skilled in CRM, content, and lead gen—data-driven and results-focused.

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I worked as a Product Supervisor for a company that provides software services to schools. My responsibilities include after-sales assistance, onboarding and product development supervision.

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I am a versatile professional with two years of experience in working remotely, supported by formal training from ALX. I bring strong value through my combined administrative, technical, and digital competencies to support daily and system-based work well. I have experience dealing with administrative support, communication, research, documentation, and workflow organization, while at the same time contributing with technical activities such as website management, PHP-based systems, database support, and content management. This dual skill set lets me understand how things are done from end to end, adapt fast to new tools, and support teams beyond the mere execution of tasks. What makes me a great hire is my reliability, the attention to detail in the work, and the value I can add independently. I'm proactive, very well-organized, solution-oriented, and highly communicative, with extensive knowledge in remote collaboration. I take ownership of my work, respect confidentiality, and consistently look for ways to increase efficiency and support business goals. This balance of operational excellence and technical capability makes me a very dependable and high-impact addition to any team.

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Results-driven Virtual Assistant and Sales & Marketing professional with 6+ years of experience in lead generation, appointment setting, client onboarding, administrative support, and workflow coordination. Working remotely since [phone hidden], skilled in managing high-volume communications, organizing tasks, and supporting teams in fast-paced virtual environments. Experienced in social media management, content creation, and email correspondence using various communication, design, and productivity tools. A background in healthcare and pharmaceutical settings brings strong attention to detail, professionalism, and a client-focused mindset, adaptable to a wide range of roles.

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Results-driven Senior Sales Executive with 12+ years of experience in B2B and B2C sales, revenue growth, and account management. Proven success owning the full sales cycle, closing high-value deals, and exceeding targets in remote, fast-paced environments. Experienced in CRM-driven pipeline management, negotiations, and building long-term client relationships across global markets.

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I am a detail-oriented and process-driven E-commerce Assistant with a Bachelor’s Degree in English from the University of Nairobi. I excel in managing Shopify orders, coordinating with 3PL partners, monitoring inventory, and providing proactive email support to ensure a seamless post-purchase experience. I am highly organized, able to troubleshoot fulfillment issues, and committed to accuracy and timeliness. I prefer remote work in structured, deadline-driven environments, using CRM tools, spreadsheets, and order tracking systems. I thrive in roles where I can independently manage workflows, communicate clearly with stakeholders, and contribute to operational efficiency.

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I am a creative and strategic Social Media Manager skilled in content creation, campaign planning, community management, and data analysis to increase brand visibility and engagement.

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Customer service specialist with years of experience helping clients resolve concerns and keeping day-to-day operations running smoothly across different platforms. I’ve been working in fully remote roles since [phone hidden], supporting e-commerce and other business platforms, and I’m comfortable in fast-paced environments while staying focused on delivering quality service and client satisfaction.

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I gained two years of experience in a business process outsourcing industry. As a Customer Service Representative for 2 years. My job and responsibilities is to assist customers concern, and resolve it. I also have an experience in Fuel Industry as a support role wherein, we processed orders and making sure that the delivery is on time.

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Experienced Customer Service Support Specialist with a background in e-commerce and healthcare, supported by clinical training as a nurse. Skilled in handling high-volume customer interactions via phone, chat, and email, resolving concerns efficiently while maintaining accuracy, empathy, and compliance. Known for strong communication, attention to detail, and the ability to deliver excellent service in fast-paced, remote environments.

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Hello there, I'm Joana, a skilled professional with experience as an E-commerce Supervisor, Social Media Manager, Video Editor and Graphic Designer. My expertise lies in driving customer loyalty, enhancing brand identity, and producing high-quality designs that resonate with target audiences. In my previous roles, I have successfully: Generated engagements and boosted customer interactions through strategic social media management and insights-driven campaigns. Created visually captivating designs and video content to enhance brand awareness and market competitiveness. Provided exceptional customer support via email and other channels, ensuring client satisfaction and retention. I also excel in email management, data encoding, marketing, and promoting products and services, making me a versatile asset in dynamic environments. With a proven track record of achieving professional growth and contributing to profitability, I am eager to bring my skills and dedication to your team. I continuously strive for improvement and look forward to making a meaningful impact in the field I am passionate about. Warm regards, Joana

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I’m an E-commerce Operations & AI Automation Specialist with 10+ years of hands-on experience keeping online stores running smoothly—covering order fulfillment, customer support, platform migrations, invoicing, and back-office workflows—and now building AI-powered automations that remove manual work and reduce errors. My advantage is that I’m not “automation-only.” I’ve worked deep in real-world e-commerce operations where edge cases happen daily: failed payments, address issues, inventory mismatches, shipping exceptions, cancellations, refunds, and support queue spikes. That operational background allows me to design automations that actually survive production—clean, reliable, and scalable.

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Lead generation and sales support CRM management and data entry Client communication and customer service Scheduling meetings and calendar management Preparing reports, presentations, and proposals Market research and prospect identification Task prioritization and time management Problem-solving and team support

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Results-oriented Operations Leader and Customer Experience Specialist with over 4 years of experience in high-volume retail and back-office environments. Proven track record of exceeding sales goals by 15% and maintaining a 93% CSAT rating through expert communication and quick problem-solving. I bring a unique combination of inbound call expertise, focused on first-call resolution and brand loyalty and back-office precision in managing complex administrative tasks. Recognized as a Top Supervisor and trained in advanced leadership and coaching, I am equipped to handle high-pressure appointment setting and client relations with the professionalism of a seasoned manager.

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Experienced professional adept at leading agent development, enhancing processes, boosting productivity, and designing curriculum. Collaborative and team-oriented. Skilled Training and Development Coordinator proficient in crafting training protocols and refining procedures.

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