Service Delivery Manager / Sr. Trainer

John

500/mo
Philippines
Looking for Part-time
6 hours/day
Availability: EU / Asia timezone

Profile Description

Experienced professional adept at leading agent development, enhancing processes, boosting productivity, and designing curriculum. Collaborative and team-oriented. Skilled Training and Development Coordinator proficient in crafting training protocols and refining procedures.

Skills & Expertise

Customer Success

Live Chat SupportExpert
Phone SupportExpert
Ticket ManagementExpert
Email SupportExpert
LiveChatExpert
Technical SupportExpert
ZendeskExpert
FreshdeskBeginner
IntercomBeginner

Data & Analytics

Google Sheets (Advanced)Expert
Excel (Advanced)Expert
TableauBeginner

E-commerce & Marketplace

Facebook MarketplaceExpert
Order ProcessingExpert
BigCommerceAdvanced
ShopifyAdvanced
TikTok ShopAdvanced
GorgiasAdvanced
Inventory ManagementAdvanced
Order FulfillmentAdvanced
MagentoBeginner

Work Experience

Service Delivery Manager / Sr. Trainer

Unity Communications

Jul 2022 - Present

Job Responsibilities:

Directly reporting to the Director of the Service Delivery Team, Primary POC for Training of theclients/campaigns Implements campaign-specific/department requirements as informed by Operations and Clients to ensure Agents’ success factors for Onboarding & Measurements (initial and ongoing) Create and update training materials, including manuals, presentations, and job aids, to ensure that training...

Live Chat SupportTechnical SupportFreshdeskGoogle Sheets (Advanced)Phone SupportEmail SupportLiveChatExcel (Advanced)ZendeskTicket Management

Quick Stats

Age41 years
GenderMale
English LevelFluent
ID VerificationNot verified

Education

Bachelor's Degree

AMACC

1997 - 2002