Ecommerce customer service associate/virtual assistantEcommerce customer service associate/virtual assistant
Emerlie
ID Verified$900
per month
($5/hour)
Profile Description
Experienced Customer Service Support Specialist with a background in e-commerce and healthcare, supported by clinical training as a nurse. Skilled in handling high-volume customer interactions via phone, chat, and email, resolving concerns efficiently while maintaining accuracy, empathy, and compliance. Known for strong communication, attention to detail, and the ability to deliver excellent service in fast-paced, remote environments.
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
E-commerce & Marketplace
Virtual Assistance & Admin
Work Experience
Ecommerce Customer Service/Email Support (Part Time)
TRUHAIR
Mar 2021 - Present
Job Responsibilities:
Respond to customer inquiries via email regarding product availability and orders. Provide accurate information on shipping, returns, and order status Resolve customer concerns professionally while maintaining brand tone Document interactions and escalate complex issues when necessary Ensure timely, clear, and customer-focused communication
Customer Service Associate/Sales
The Storage Manager
Feb 2024 - Jan 2026
Job Responsibilities:
Assist customers via phone and email with rentals, access, and inquiries Process payments, set up autopay, and update account information Complete move-ins, move-outs, and document interactions accurately Resolve access, billing, and unit-related issues Enforce policies, escalate concerns, and support customer retention
Ecommerce Customer Service Associate
SHAP
Feb 2020 - Feb 2024
Job Responsibilities:
Responds to Customers' Inquiries regarding online merchandise /items or orders. Assist customers with product selection, answer basic questions, and suggest various available product options. Ensures prompt and proper resolution of customers' issues and concerns. Take orders, process refunds, returns, and replacement. File claims for lost package, damaged, and missing items.