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I am a dedicated Virtual Assistant with basic experience in data entry and social media management, including hands-on exposure to data entry tasks. I am skilled in data collection, information input, record keeping, and file organization, with a strong focus on accuracy, time management, and maintaining well-structured systems. I also have experience in basic content planning and creation, post scheduling, and community engagement. I take pride in creating organized, clear, and easy-to-use information, ensuring that data is accurate, up-to-date, and efficiently managed. I am highly motivated to expand my skill set, adapt to new tools and processes, and grow professionally through remote collaboration and continuous learning. I am committed to delivering reliable, detail-oriented support while improving my capabilities in digital tools and online work environments.

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I have a 2 month training on AI content and image creation. Edits UGC and talking head videos using Capcut I am very familiar with Content scheduling and content creation.

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NICOLE MWELU MWANZIA Nairobi, Kenya | [phone hidden] | [contact hidden] | [link hidden] PROFESSIONAL SUMMARY Results-driven International Relations professional with 5+ years of progressive experience in operations management, stakeholder engagement, and digital communications. Proven track record supporting UN agencies (UNDP, UNFPA, UNV) and managing executive operations. Expertise in cross-cultural communication, social media strategy, and community relations. Currently leveraging customer service excellence at Teleperformance while seeking opportunities in international development, diplomacy, or global affairs. CORE COMPETENCIES • International Relations & Diplomacy • Operations Management • Executive Support & Coordination • Social Media & Digital Communications • Stakeholder Engagement • Community Relations & Advocacy • Project Coordination • Data Analysis & Reporting • Cross-Cultural Communication PROFESSIONAL EXPERIENCE Customer Service Representative | Teleperformance/Majorel August [phone hidden] – Present | Mombasa, Kenya • Manage high-volume customer inquiries across multiple channels with 95%+ satisfaction • Resolve complex issues including payment disputes, refunds, and account problems • Collaborate with technical teams and operations to ensure seamless issue resolution • Generate performance reports to identify trends and improve service quality Entrepreneur | Nilum Enterprises June [phone hidden] – Present | Mombasa, Kenya • Founded and manage a supply business providing goods and services to institutions including Kenya School of Government and National Youth Service (NYS). • Identify tender opportunities and prepare competitive bids and quotations. • Manage procurement, sourcing, and delivery of supplies while ensuring quality and timely fulfillment. • Oversee business operations including budgeting, invoicing, and financial tracking. • Coordinate logistics and inventory to ensure efficient supply chain management. Operations Manager | Paradise Destinations March [phone hidden] – June [phone hidden] | Mombasa, Kenya • Managed end-to-end travel operations including flight/hotel bookings and itinerary planning • Created customized travel packages aligned with client preferences and budgets • Achieved revenue and profit targets through effective promotional strategies • Maintained client relationships and CRM systems for business continuity Executive Assistant | Soxbox April [phone hidden] – September [phone hidden] | Nairobi, Kenya • Coordinated CEO's calendar, scheduling 50+ meetings monthly and managing travel arrangements • Served as primary liaison between CEO and stakeholders, ensuring seamless communication • Improved operational efficiency by 20% through process improvements • Organized company events and workshops for up to 100 participants • Tracked operational KPIs and prepared comprehensive reports for executive decisions Volunteer – Social Media Campaign Coordinator | UNDP Kenya October [phone hidden] – December [phone hidden] | Nairobi, Kenya • Developed multi-platform social media strategy, increasing engagement by 40% • Created platform-specific content for LinkedIn, Twitter, Facebook, and Instagram • Designed infographics and educational materials on digital skills and AI development • Published LinkedIn thought leadership articles on digital transformation in Africa • Conducted A/B testing and analytics optimization, reaching 10,000+ followers Volunteer – Community Engagement Specialist | UNFPA Gambia October [phone hidden] – January [phone hidden] | Remote • Led community awareness campaign on FGM and GBV, reaching 5,000+ accounts • Facilitated workshops to educate community members on harmful practices • Developed culturally sensitive educational materials with advocacy teams • Built partnerships with local leaders, NGOs, and government representatives Volunteer – Research Coordinator | United Nations Volunteers October [phone hidden] – December [phone hidden] | Morocco (Remote) • Researched 50+ volunteering initiatives involved in earthquake disaster relief • Compiled comprehensive database with organization details and project information • Delivered weekly progress reports to UNV Maghreb on research findings Social Media Intern | Ceramic Tile Market (CTM) January [phone hidden] – March [phone hidden] | Nyali, Mombasa • Managed social media profiles, increasing follower engagement by 30% • Created graphics and promotional content aligned with brand guidelines • Tracked metrics and prepared performance reports with actionable insights Attaché | Kenya Ports Authority April [phone hidden] – June [phone hidden] | Mombasa, Kenya • Supported Corporate Affairs Department in media relations, protocol, and events • Coordinated reception and protocol for high-ranking officials and delegations • Drafted policy briefs and communication materials for international partners • Conducted port tours showcasing KPA operations to officials and students Intern | Kenya Red Cross July [phone hidden] – September [phone hidden] | Mombasa, Kenya • Completed 225-hour internship in blood donation services and administration • Managed accounting for charity funds and organizational deposits • Coordinated blood drive initiatives in local communities EDUCATION Bachelor of Arts in International Studies Strathmore University | Nairobi, Kenya | January [phone hidden] – July [phone hidden] International Computer Driving License (ICDL) Computer Pride | [phone hidden] – [phone hidden] LANGUAGES English – Proficient (C2) | Swahili – Native | Spanish – Beginner (A1) ADDITIONAL INFORMATION Available for remote work, relocation, and international assignments

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Highly organized and detail-oriented professional with over 10 years of experience in administrative support, operations, documentation, and educational content development. Skilled in managing workflows, preparing reports, coordinating stakeholders, and creating structured materials that improve efficiency and clarity. Proficient in Microsoft 365, Google Workspace, and digital tools, with a strong foundation in writing, editing, and process documentation. Recognized for reliability, strong English communication skills, and the ability to work independently while supporting cross-functional teams in fast-paced environments.

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An administrative professional possessing a strong desire to learn and grow professionally. Responsible, driven and goal-oriented individual that seeks to place a job that offers excellent values, vision, and culture. Adept at developing and maintaining detailed administrative and procedural processes that improve accuracy and efficiency, with a keen focus on detail and the impact of the finished product, as well as excellent customer service. An experienced professional with a strong history of building new customer relationships. My dedication to identifying, prospecting, and qualifying productive customer leads, along with my steadfast motivation to meet or exceed goals, characterizes my career accomplishments.

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I have over 11 years of experience in a BPO company. I am motivated, passionate, and fast learner. I handled several accounts, Travel, telecommunication, sales, Healthcare. I also have experience in Appointment setting specific to Home Improvement.

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I am a highly organized and detail-oriented Virtual Assistant with over five years of experience providing administrative, customer support, and scheduling services to businesses and entrepreneurs. Throughout my career, I’ve developed strong skills in email management, calendar organization, data entry, CRM tools, and social media support. I’ve had the opportunity to work with teams such as Unleash Your Team, Mathis Consulting, and Select Voice Com, where I handled tasks like insurance paperwork processing, lead calling, client communication, and IT ticket management. These experiences have strengthened my ability to multitask, stay efficient under pressure, and deliver high-quality results with minimal supervision. I take pride in being reliable, proactive, and solution-driven, always striving to make operations smoother and more organized for my clients. I hold a Bachelor’s Degree in Elementary Education from Western Mindanao State University and have completed certified training in Social Media Management, Data Entry, and Project Management to continuously enhance my skills and performance.

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Executive Virtual Assistant | Admin/CEO Support Associate | Streamlining Operations for Busy Executives || Inbox, Calendar, Travel—Helping C-Suite Professionals Reclaim 15+ Hours Weekly & Freeing Executives to Focus on Growth. Dependable professionally Registered nurse with experience providing administrative, organizational, and customer service support in virtual environments. Proficient in MS Office, G Suite, Google Workspace, and automation tools, i.e., Zapier, Claude AI, ChatGPT, project management, SMM, Gorgias, Asana, Slack, Vine, Similar, EMR, and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives.

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I am versatile and tech-savvy professional with expertise in education, copywriting, and virtual assistance. Experienced in designing engaging learning content, managing digital platforms, and supporting remote teams. Skilled in curriculum development, content creation, and administrative support using modern tools and technology. Adept at enhancing student learning, producing high-quality written materials, and optimizing workflows for efficiency. Committed to delivering results, fostering creativity, and leveraging digital solutions to drive productivity and engagement.

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I am a highly driven and detail-oriented Virtual Assistant with proven experience supporting a U.S.-based real estate company, where I improved operations and delivered excellent client support. I bring strong administrative expertise and real estate knowledge, managing listings, coordinating showings, handling communications, and supporting transactions from lead generation to closing. I excel in calendar and email management, CRM organization, and lead tracking, ensuring efficiency and accuracy. I am proficient in Microsoft Office, Google Workspace, Slack, and Zoom, and I work proactively to stay organized and deliver consistent high-quality results in fast-paced remote environments. I prioritize confidentiality and strong client relationships.

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I am an experienced content creator, copy writer, and social media manager. I have various skills like creative writing, email management, blogging, editing, among others.

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Virtual Assistant | Customer Support, Data Entry, Admin Task I am a reliable and detail-oriented Virtual Assistant with strong experience in customer service, data entry, and administrative support. I help businesses stay organized, efficient, and responsive by handling day-to-day tasks with accuracy and professionalism. Whether you need help managing customer inquiries, organizing data, or handling administrative duties, I can deliver quality results with minimal supervision. I value communication, accuracy, and timely completion of tasks. --- Services I Offer: Customer Service: Respond to emails, chats, and messages professionally; manage client concerns and provide follow-up support. Data Entry & Management: Maintain accurate records, input data into CRMs or spreadsheets, and organize files for easy access. Administrative Support: Schedule appointments, manage calendars, prepare reports, and assist with daily operational tasks. ??Email & Inbox Management: Organize messages, flag priorities, and draft replies following brand tone. Online Research: Gather, verify, and summarize information for business use. --- Tools & Platforms: Google Workspace | Microsoft Office | Canva | Trello | Slack | CRM Systems | Excel & Google Sheets --- Why Hire Me: Fast learner and highly adaptable Excellent communication and problem-solving skills Organized, dependable, and deadline-driven Committed to delivering high-quality work with confidentiality

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Operations-focused Virtual Assistant with 11+ years of experience in customer service, executive support, and workflow management. Skilled in CRM systems, project coordination, and marketing support, with a strong ability to build efficient systems, manage multiple priorities, and support founders and teams in fast-paced remote environments.

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Hi, I’m Christine, a dedicated appointment setter with 5 years of experience in cold calling and lead generation, including work as a Public Adjuster Agent. I specialize in initiating conversations, qualifying prospects, booking high-quality appointments, and live transferring warm leads directly to sales teams. I’m confident on the phone, results-driven, and focused on connecting clients with the right solutions in real time. I’m now expanding my skills into Social Media Management, where I’m learning how to support brands through content, engagement, and online growth. I’d love to bring my skills and energy to your team.

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SEO Specialist with 2+ years of hands‑on SEO experience and 5+ years in digital content, analytics, and online optimization, improving organic visibility, engagement, and conversion signals through technical audits, keyword strategy, on‑page optimization, and data‑driven iteration. Known for introducing structure, documentation, and QA discipline into SEO execution—bridging the gap between strategy and scalable implementation. Strong in translating GA4 and Search Console data into prioritized actions tied to commercial outcomes, particularly for e‑commerce‑style websites.

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Executive VA, Client Success Manager, Hiring & Project Manager with 10+ yrs managing teams, clients, and fast-paced ops.

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Work Preferences Work Setup: Remote / Work-from-Home Availability: Full-time or Part-time Preferred Roles: Executive Assistant Property Manager Virtual Assistant Customer Service / Client Relations Operations or Administrative Support Industries of Interest: Short-Term Rentals / Property Management Hospitality & Travel Home Services (HVAC, Maintenance, Cleaning Coordination) E-commerce & Customer Support Key Strengths: Executive and administrative support Guest and client communications Team coordination and operations management Maintenance and vendor coordination Scheduling, reporting, and documentation Work Style: Detail-oriented, reliable, proactive, and highly adaptable with strong communication and multitasking abilities Tools & Systems: Experienced with property management platforms, CRM tools, and productivity systems (e.g., Guesty, AppFolio, ClickUp, Notion, etc.)

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Bookkeeper Managed full cycle accounts payable and receivable , ensuring 100% accuracy in financial reporting and tax compliance. Streamlined digital record-keeping processes using QuickBooks, Xero, reducing manual entry errors and saving 10+ hours per month. Performed monthly bank reconciliations and prepared detailed financial statements (P&L, Balance Sheets) to support executive decision-making. Maintained a strict audit trail, ensuring all financial documentation met industry regulatory standards. Customer Service Representative Resolved an average of 40+ daily inquiries via phone, email, and chat, maintaining a consistent 95% customer satisfaction rating. Acted as a primary point of contact for troubleshooting technical and billing issues, utilizing active listening to de-escalate complex situations. Mastered product knowledge to provide tailored recommendations, contributing to a 10% increase in upsell conversions. Documented recurring customer pain points to assist the product team in prioritizing feature updates and bug fixes.

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Results-driven Virtual Executive Assistant with over four years of experience supporting executives, managing daily operations, and delivering high-level administrative and customer support for global teams. I specialize in calendar and email management, meeting and travel coordination, project and task tracking, CRM maintenance, data entry, research, and executive communications, ensuring leaders can focus on strategic priorities. I have extensive experience using Google Workspace, Microsoft 365, Salesforce, Zendesk, Zoho, and Zoom, with a strong focus on accuracy, organization, and confidentiality. I am known for being proactive, detail-oriented, and able to anticipate needs while working independently in fast-paced remote environments. In addition to executive support, I bring solid experience as a Virtual Assistant and Copywriter, supporting CEOs and small businesses in Australia, the United States, and Singapore. My work includes website management using Shopify and Wix, SEO product listings, content writing, social media scheduling, and marketing copy that improves engagement and sales. I also handle customer communications, document preparation, reporting, and database management. I am seeking a long-term remote role as a Virtual Executive Assistant or Virtual Assistant where I can provide reliable, organized, and results-driven support, with flexible availability across US, AU, and APAC time zones and a strong commitment to meeting deadlines with minimal supervision.

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Experienced virtual assistant and digital marketer specializing in email marketing automation, customer journeys, and lead generation. With 2+ years of managing social media for brands. I craft engaging content calendars, compelling graphics, and impactful campaigns. Proficient in tools like MailChimp, Canva, and Clickfunnels, I deliver tailored solutions that drive business growth. Let’s turn your goals into success!

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