Executive Virtual AssistantExecutive Virtual Assistant

Key Achievements:

- Verified credentials and documents required for onboarding healthcare professionals achieving 90% accuracy.  Assisted with account setup, profile updates, and scheduling of up to 500+ clients.  Responded to inquiries from healthcare professionals (nurses, CNAs, etc.) and healthcare facilities, lessening the initial quarterly backlog of 15% to 8%. Handled concerns related to job assignments, cancellations, and payments, enhancing efficiency and workflow by 50%.  Supported new users navigating the platform and understanding its features.  Escalated over 30 complex issues to specialized teams or supervisors when necessary.  Maintaining accurate records of interactions and updates in the system

Key Achievements:

 Managed to synchronize the CEO's yearly plans with daily schedules, saving on time, reducing wastage, and enhancing efficiency by 90%.  Used both Google Calendar and Calendly to plan and schedule all meetings to align with the itinerary.  Developed SOPs using Asana, Sheets, AI, and Canva, improving communication and coordination within the business, contributing to 70% adherence.  Performed collection calls on assigned accounts in my queue with 90% success.  Booked and coordinated 15 international flights for the CEO and delegation of different assignments, ensuring timeliness and order.  Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering clients' inquiries. Coordinated travel arrangements and itineraries for executives and team members.