executive assistant

Nicole

800/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

NICOLE MWELU MWANZIA Nairobi, Kenya | [phone hidden] | [contact hidden] | [link hidden] PROFESSIONAL SUMMARY Results-driven International Relations professional with 5+ years of progressive experience in operations management, stakeholder engagement, and digital communications. Proven track record supporting UN agencies (UNDP, UNFPA, UNV) and managing executive operations. Expertise in cross-cultural communication, social media strategy, and community relations. Currently leveraging customer ser...

Skills & Expertise

Software Development

TypeScriptBeginner

Human Resources

PayrollBeginner
TimekeepingBeginner

Customer Success

Content & Writing

Work Experience

Sales representative

Solvo global

Mar 2026 - Present

Job Responsibilities:

Make inbound & outbound sales calls Pitch and sell products/services Upsell and handle objections Meet daily sales targets Log calls in CRM systems

Travel Planning

Entrepreneur

Nilum Enterprises

Jun 2019 - Present

Job Responsibilities:

• Founded and manage a supply business providing goods and services to institutions including Kenya School of Government and National Youth Service (NYS). • Identify tender opportunities and prepare competitive bids and quotations. • Manage procurement, sourcing, and delivery of supplies while ensuring quality and timely fulfillment. • Oversee business operations including budgeting, invoicing, an...

PayrollPerformance ManagementEmployee RelationsContract ReviewTerms & ConditionsGDPR Compliance

Customer Service Representative

Teleperformance/Majorel

Aug 2025 - Mar 2026

Job Responsibilities:

• Manage high-volume customer inquiries across multiple channels with 95%+ satisfaction • Resolve complex issues including payment disputes, refunds, and account problems • Collaborate with technical teams and operations to ensure seamless issue resolution • Generate performance reports to identify trends and improve service quality

JiraResearch & Information Gathering

Operations Manager

Paradise Destinations

Mar 2023 - Jun 2025

Job Responsibilities:

• Managed end-to-end travel operations including flight/hotel bookings and itinerary planning • Created customized travel packages aligned with client preferences and budgets • Achieved revenue and profit targets through effective promotional strategies • Maintained client relationships and CRM systems for business continuity

Volunteer – Social Media Campaign Coordinator

UNDP Kenya

Oct 2024 - Dec 2024

Job Responsibilities:

• Developed multi-platform social media strategy, increasing engagement by 40% • Created platform-specific content for LinkedIn, Twitter, Facebook, and Instagram • Designed infographics and educational materials on digital skills and AI development • Published LinkedIn thought leadership articles on digital transformation in Africa • Conducted A/B testing and analytics optimization, reaching 10,00...

Creative WritingResearch & Information GatheringDocument Management

Executive Assistant

Soxbox

Apr 2024 - Sep 2024

Job Responsibilities:

• Coordinated CEO's calendar, scheduling 50+ meetings monthly and managing travel arrangements • Served as primary liaison between CEO and stakeholders, ensuring seamless communication • Improved operational efficiency by 20% through process improvements • Organized company events and workshops for up to 100 participants • Tracked operational KPIs and prepared comprehensive reports for executive d...

Phone SupportEmail SupportCalendar ManagementMonday.comExecutive Assistant ServicesTravel PlanningPersonal Assistant ServicesEmail ManagementPerformance Management

Social Media Intern

Ceramic Tile Market (CTM)

Jan 2024 - Mar 2024

Job Responsibilities:

• Managed social media profiles, increasing follower engagement by 30% • Created graphics and promotional content aligned with brand guidelines • Tracked metrics and prepared performance reports with actionable insights

Volunteer – Community Engagement Specialist

UNFPA Gambia

Oct 2023 - Jan 2024

Job Responsibilities:

• Led community awareness campaign on FGM and GBV, reaching 5,000+ accounts • Facilitated workshops to educate community members on harmful practices • Developed culturally sensitive educational materials with advocacy teams • Built partnerships with local leaders, NGOs, and government representatives

Research & Information GatheringDocument ManagementTimekeepingCreative Writing

Volunteer – Research Coordinator

United Nations Volunteers morocco

Oct 2023 - Dec 2023

Job Responsibilities:

• Researched 50+ volunteering initiatives involved in earthquake disaster relief • Compiled comprehensive database with organization details and project information • Delivered weekly progress reports to UNV Maghreb on research findings

Creative WritingResearch & Information GatheringDocument Management

Quick Stats

Age26 years
GenderFemale
English LevelFluent
ID VerificationNot verified