executive assistantexecutive assistant
Nicole
$800
per month
($5/hour)
Profile Description
NICOLE MWELU MWANZIA Nairobi, Kenya | [phone hidden] | [contact hidden] | [link hidden] PROFESSIONAL SUMMARY Results-driven International Relations professional with 5+ years of progressive experience in operations management, stakeholder engagement, and digital communications. Proven track record supporting UN agencies (UNDP, UNFPA, UNV) and managing executive operations. Expertise in cross-cultural communication, social media strategy, and community relations. Currently leveraging customer ser...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Virtual Assistance & Admin
Specialized Skills
Software Development
Human Resources
Customer Success
Content & Writing
Work Experience
Sales representative
Solvo global
Mar 2026 - Present
Job Responsibilities:
Make inbound & outbound sales calls Pitch and sell products/services Upsell and handle objections Meet daily sales targets Log calls in CRM systems
Entrepreneur
Nilum Enterprises
Jun 2019 - Present
Job Responsibilities:
• Founded and manage a supply business providing goods and services to institutions including Kenya School of Government and National Youth Service (NYS). • Identify tender opportunities and prepare competitive bids and quotations. • Manage procurement, sourcing, and delivery of supplies while ensuring quality and timely fulfillment. • Oversee business operations including budgeting, invoicing, an...
Customer Service Representative
Teleperformance/Majorel
Aug 2025 - Mar 2026
Job Responsibilities:
• Manage high-volume customer inquiries across multiple channels with 95%+ satisfaction • Resolve complex issues including payment disputes, refunds, and account problems • Collaborate with technical teams and operations to ensure seamless issue resolution • Generate performance reports to identify trends and improve service quality
Operations Manager
Paradise Destinations
Mar 2023 - Jun 2025
Job Responsibilities:
• Managed end-to-end travel operations including flight/hotel bookings and itinerary planning • Created customized travel packages aligned with client preferences and budgets • Achieved revenue and profit targets through effective promotional strategies • Maintained client relationships and CRM systems for business continuity
Volunteer – Social Media Campaign Coordinator
UNDP Kenya
Oct 2024 - Dec 2024
Job Responsibilities:
• Developed multi-platform social media strategy, increasing engagement by 40% • Created platform-specific content for LinkedIn, Twitter, Facebook, and Instagram • Designed infographics and educational materials on digital skills and AI development • Published LinkedIn thought leadership articles on digital transformation in Africa • Conducted A/B testing and analytics optimization, reaching 10,00...
Executive Assistant
Soxbox
Apr 2024 - Sep 2024
Job Responsibilities:
• Coordinated CEO's calendar, scheduling 50+ meetings monthly and managing travel arrangements • Served as primary liaison between CEO and stakeholders, ensuring seamless communication • Improved operational efficiency by 20% through process improvements • Organized company events and workshops for up to 100 participants • Tracked operational KPIs and prepared comprehensive reports for executive d...
Social Media Intern
Ceramic Tile Market (CTM)
Jan 2024 - Mar 2024
Job Responsibilities:
• Managed social media profiles, increasing follower engagement by 30% • Created graphics and promotional content aligned with brand guidelines • Tracked metrics and prepared performance reports with actionable insights
Volunteer – Community Engagement Specialist
UNFPA Gambia
Oct 2023 - Jan 2024
Job Responsibilities:
• Led community awareness campaign on FGM and GBV, reaching 5,000+ accounts • Facilitated workshops to educate community members on harmful practices • Developed culturally sensitive educational materials with advocacy teams • Built partnerships with local leaders, NGOs, and government representatives
Volunteer – Research Coordinator
United Nations Volunteers morocco
Oct 2023 - Dec 2023
Job Responsibilities:
• Researched 50+ volunteering initiatives involved in earthquake disaster relief • Compiled comprehensive database with organization details and project information • Delivered weekly progress reports to UNV Maghreb on research findings