Manuel

Executive Assistant

Manuel

900/mo
Manila, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Results-driven Virtual Executive Assistant with over four years of experience supporting executives, managing daily operations, and delivering high-level administrative and customer support for global teams. I specialize in calendar and email management, meeting and travel coordination, project and task tracking, CRM maintenance, data entry, research, and executive communications, ensuring leaders can focus on strategic priorities. I have extensive experience using Google Workspace, Microsoft 36...

Skills & Expertise

Content & Writing

CopywritingIntermediate
Blog WritingIntermediate

Customer Success

Video SupportIntermediate
ZendeskIntermediate

E-commerce & Marketplace

Order FulfillmentIntermediate
ShopifyBeginner

Work Experience

EXECUTIVE ASSISTANT

GALLIOTT CAPITAL ADVISERS & MYSIGRID

Jun 2024 - Present

Job Responsibilities:

• Administrative Tasks - Managing emails, scheduling appointments, and responding to inquiries. • Customer Service - Responding to customer inquiries via email and chat. • Arranging travel plans, accommodation, and itineraries. • Handling phone calls and correspondence. • Organizing and maintaining documents, files, and records. • Teams and Google Calendar Management - Scheduling meetings, appoint...

FREELANCE VIRTUAL EXECUTIVE ASSISTANT AND COPYWRITER

Freelance

Jul 2022 - Apr 2024

Job Responsibilities:

• Managed and updated website listings to ensure accurate product information and SEO optimization. • Created compelling marketing copy to drive engagement and sales. • Oversaw website management, ensuring smooth operations and user experience. • Scheduled appointments and handled personal tasks for the CEO, ensuring efficient daily operations. • Worked part-time on additional copywriting projects...

ORDER MANAGEMENT SPECIALIST

ZOOM VIDEO COMMUNICATIONS

Jun 2020 - Jun 2022

Job Responsibilities:

• Responsible for efficiently managing and processing the end-to-end order fulfillment process using CRM software such as Zendesk, Salesforce and Google Suite while collaborating with various teams to enhance operational efficiency. • Process Order Entry from Low to High Values/deals from Distributors to Resellers down to End Users for Zoom services with in-depth analysis through thorough validati...

ORDER MANAGEMENT SPECIALIST FOR GOOGLE SUITE

Google

Jun 2019 - Jun 2020

Job Responsibilities:

• Order management processing and administration of business processes related to orders for the services Google Suite offers with corresponding SKU Licenses. • End to end process of won deals or closed won; to order placing; to bookable/kickback/pushback/support request orders/deals; to validation; and to product fulfillment. • Order processing using Salesforce, Zoho and Google Workspace. • Revie...

LEADS MANAGEMENT SPECIALIST FOR GOOGLE ADWORDS

Google

Apr 2018 - Jun 2019

Job Responsibilities:

• Leads Scavenging through intensive web research. • Leads qualification management by reviewing, validating and analyzing leads websites. • Research leads data. • Data entry using Salesforce and Google Workspace. • Cold Calling potential customers. • Offer upgrades to customers through email and calls. • Forward qualified leads to Sales Teams for Account Onboarding C Management.

GLOBAL CUSTOMER SERVICE

VISA INC.

Mar 2016 - Apr 2018

Job Responsibilities:

• Answer incoming calls catering to the following visa customers concerns: Lost Cards and Emergency Card Requests Financial Institution Assistance Account Inquiry Bills Payment Billing Disputes Visa Insurance Inquiry Visa Insurance Upgrades/Upsells Reconciliation and Retention • Managing VIP accounts and contracts and processing system orders and cancellations for online purchases and payments. •...

CUSTOMER SERVICE

JP MORGAN CHASE CO.

Mar 2015 - Mar 2016

Job Responsibilities:

• Provide customer support for Chase Visa credit card holders with their account/s in terms of status, payments, balance transfers, credit limit increase or decrease, bill information and other services such as upselling and retention. • Cater to billing disputes and fraud. • Fielded 40+ incoming customer calls to deliver high-quality solutions. • Researched and resolved customer complaints and di...

TECHNICAL SUPPORT FOR AT&T UVERSE

CONVERGYS (NOW CONCENTRIX)

Jul 2014 - Feb 2015

Job Responsibilities:

• Answering inbound calls averaging 90 calls per day. • Managed high levels of call flow and responded to emergency technical support needs. • Tech Support for ATCT U-verse Triple Play - Triple play support for Direct TV connected to the internet and landline phones. • Walk-through every customer who needs their internet, landline phone and TV fixed following a step-by-step workflow. • Translated...

NURSE

Cagayan de Oro Maternity-Children's Hospital And Puericulture Center

Oct 2008 - Jun 2014

Job Responsibilities:

• Assisting Physicians with procedures and examinations • Conducting interviews to collect patient medical history and symptom information • Administering medications, IVs and other treatment • Assessing patient vital signs • Contacting patients regarding tests or upcoming appointments • Educating patients on medical conditions and preventative care • Coordinating care with multiple Physician spec...

Quick Stats

Age44 years
GenderOther
English LevelFluent
Other Languages
Tagalog/FilipinoFluent
ID VerificationNot verified
Portfolio
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Certifications

TESOL
BS Nursing Diploma
BS Psychology Diploma

Education

Bachelor's Degree

Xavier University Ateneo de Cagayan

2011 - 2014

Bachelor's Degree

Liceo de Cagayan University

2001 - 2004