Executive AssistantExecutive Assistant
Manuel
$900
per month
($5/hour)
Profile Description
Results-driven Virtual Executive Assistant with over four years of experience supporting executives, managing daily operations, and delivering high-level administrative and customer support for global teams. I specialize in calendar and email management, meeting and travel coordination, project and task tracking, CRM maintenance, data entry, research, and executive communications, ensuring leaders can focus on strategic priorities. I have extensive experience using Google Workspace, Microsoft 36...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Content & Writing
Customer Success
E-commerce & Marketplace
Virtual Assistance & Admin
Work Experience
EXECUTIVE ASSISTANT
GALLIOTT CAPITAL ADVISERS & MYSIGRID
Jun 2024 - Present
Job Responsibilities:
• Administrative Tasks - Managing emails, scheduling appointments, and responding to inquiries. • Customer Service - Responding to customer inquiries via email and chat. • Arranging travel plans, accommodation, and itineraries. • Handling phone calls and correspondence. • Organizing and maintaining documents, files, and records. • Teams and Google Calendar Management - Scheduling meetings, appoint...
FREELANCE VIRTUAL EXECUTIVE ASSISTANT AND COPYWRITER
Freelance
Jul 2022 - Apr 2024
Job Responsibilities:
• Managed and updated website listings to ensure accurate product information and SEO optimization. • Created compelling marketing copy to drive engagement and sales. • Oversaw website management, ensuring smooth operations and user experience. • Scheduled appointments and handled personal tasks for the CEO, ensuring efficient daily operations. • Worked part-time on additional copywriting projects...
ORDER MANAGEMENT SPECIALIST
ZOOM VIDEO COMMUNICATIONS
Jun 2020 - Jun 2022
Job Responsibilities:
• Responsible for efficiently managing and processing the end-to-end order fulfillment process using CRM software such as Zendesk, Salesforce and Google Suite while collaborating with various teams to enhance operational efficiency. • Process Order Entry from Low to High Values/deals from Distributors to Resellers down to End Users for Zoom services with in-depth analysis through thorough validati...
ORDER MANAGEMENT SPECIALIST FOR GOOGLE SUITE
Jun 2019 - Jun 2020
Job Responsibilities:
• Order management processing and administration of business processes related to orders for the services Google Suite offers with corresponding SKU Licenses. • End to end process of won deals or closed won; to order placing; to bookable/kickback/pushback/support request orders/deals; to validation; and to product fulfillment. • Order processing using Salesforce, Zoho and Google Workspace. • Revie...
LEADS MANAGEMENT SPECIALIST FOR GOOGLE ADWORDS
Apr 2018 - Jun 2019
Job Responsibilities:
• Leads Scavenging through intensive web research. • Leads qualification management by reviewing, validating and analyzing leads websites. • Research leads data. • Data entry using Salesforce and Google Workspace. • Cold Calling potential customers. • Offer upgrades to customers through email and calls. • Forward qualified leads to Sales Teams for Account Onboarding C Management.
GLOBAL CUSTOMER SERVICE
VISA INC.
Mar 2016 - Apr 2018
Job Responsibilities:
• Answer incoming calls catering to the following visa customers concerns: Lost Cards and Emergency Card Requests Financial Institution Assistance Account Inquiry Bills Payment Billing Disputes Visa Insurance Inquiry Visa Insurance Upgrades/Upsells Reconciliation and Retention • Managing VIP accounts and contracts and processing system orders and cancellations for online purchases and payments. •...
CUSTOMER SERVICE
JP MORGAN CHASE CO.
Mar 2015 - Mar 2016
Job Responsibilities:
• Provide customer support for Chase Visa credit card holders with their account/s in terms of status, payments, balance transfers, credit limit increase or decrease, bill information and other services such as upselling and retention. • Cater to billing disputes and fraud. • Fielded 40+ incoming customer calls to deliver high-quality solutions. • Researched and resolved customer complaints and di...
TECHNICAL SUPPORT FOR AT&T UVERSE
CONVERGYS (NOW CONCENTRIX)
Jul 2014 - Feb 2015
Job Responsibilities:
• Answering inbound calls averaging 90 calls per day. • Managed high levels of call flow and responded to emergency technical support needs. • Tech Support for ATCT U-verse Triple Play - Triple play support for Direct TV connected to the internet and landline phones. • Walk-through every customer who needs their internet, landline phone and TV fixed following a step-by-step workflow. • Translated...
NURSE
Cagayan de Oro Maternity-Children's Hospital And Puericulture Center
Oct 2008 - Jun 2014
Job Responsibilities:
• Assisting Physicians with procedures and examinations • Conducting interviews to collect patient medical history and symptom information • Administering medications, IVs and other treatment • Assessing patient vital signs • Contacting patients regarding tests or upcoming appointments • Educating patients on medical conditions and preventative care • Coordinating care with multiple Physician spec...
Quick Stats
Certifications
Education
Bachelor's Degree
Xavier University Ateneo de Cagayan
2011 - 2014
Bachelor's Degree
Liceo de Cagayan University
2001 - 2004