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Hi, I’m a reliable remote support professional experienced in **data entry, appointment setting, online research, and administrative support**. I help businesses keep their data organized, find potential leads, and handle routine tasks that take valuable time away from core business activities. What you get: accurate work, organized information, consistent support, and fewer repetitive tasks on your plate—helping you save time, stay focused, and keep your daily operations moving. :)

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Professional Summary Results-driven sales and client success professional with extensive experience in telecommunications sales, real estate, business development, and digital marketing. Skilled in lead generation, CRM management, pipeline tracking, consultative selling, client relationship management, and objection handling. Proven ability to identify customer needs, communicate value propositions, manage multiple accounts, and support business growth through strategic follow-ups and customer-focused solutions. Recognized for strong communication skills, adaptability, and a goal-oriented mindset, with a background in outbound sales and a track record of working toward sales targets. Eager to leverage transferable sales and marketing expertise to drive revenue growth, build lasting client relationships, and succeed in new industries, including automotive products and dealer programs.

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Customer Support and Operations professional with hands-on experience in high-volume customer communication, real-time issue monitoring and accurate record keeping across CRM and ticketing platforms. Currently serving as a Business Development Representative, handling end-to-end customer interactions by telephone, email and chat while consistently meeting service-level expectations, KPIs and response-time targets. Combines a strong technical foundation — troubleshooting, networking fundamentals and CCNA studies in progress — with calm, structured problem solving under pressure. Targeting remote Customer Service, Customer Support, Call Centre and Customer Operations roles.

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SOUND ADVICE BPO POSITION: SOLAR OPERATIONS MANAGER DATE: AUGUST 20, [phone hidden] TO MARCH 28, [phone hidden] JOB DESCRIPTION: • Develop and implement call center policies and procedures • Hire, train, and supervise call center staff • Monitor and analyze call center performance metrics to improve quality and productivity • Identify areas for operational improvement and develop strategies to address them • Ensure adherence to company and industry regulations and standards • Maintain positive relationships with clients and stakeholders • Prepare and present reports on call center operations to senior management • Devise ways to optimize procedures that employees are expected to follow during and between calls;. • Managed and led a team of appointment setters to generate qualified solar consultation appointments • Set and tracked KPIs including call volume, conversion rate, and appointment show rate • Developed and optimized call scripts, improving appointment booking conversion rates • Monitored team performance through call reviews, coaching, and real-time feedback • Oversaw CRM management, ensuring accurate lead tracking and timely follow-ups • Coordinated with sales and marketing teams to align lead quality and campaign performance • Implemented process improvements that increased team productivity and reduced lead response time • Generated daily and weekly performance reports to guide decision-making, Trained and onboarded new agents, improving ramp- up time and overall team efficiency BIZ SUPPORT SOLUTIONS BPO POSITION: BUSINESS DEVELOPMENT /OPERATIONS MANAGER DATE: JAN 20, [phone hidden] – JULY 18, [phone hidden] JOB DESCRIPTION: • Leads and communicates the Service Operations Strategy to team Leads and team members Strong interpersonal & influence management skills. • Knowledge of Client and end user requirement • Identify opportunities of improvement with in his Queue • Monitor the performance of the team leads, team members and new hires for his respective Queue. >Undertake one-on-one and group interactions to provide appropriate inputs. • Maintain continuous focus on process metrics, quality and cost and to escalate exigencies and non-compliances in respective Queue. • Provide functional support & direction on operational needs to the team leads and team members. Floor management, team rostering and intra-day management for 24/7/365 operations. COMPANY: TELPROS INC POSITION: OPERATIONS MANAGER DATE: June 5, [phone hidden] – SEPTEMBER 11, [phone hidden] JOB DESCRIPTION: • Make outbound calls to potential customers • Qualify leads and set appointments for sales team • Follow up with leads and ensure customer satisfaction • Maintain accurate records of calls and appointments in CRM system • Communicate effectively with team members and management • Meet or exceed weekly and monthly appointment setting goals • Stay up-to-date with product and service knowledge • Provide feedback to improve sales and marketing strategies

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Experienced professional skilled in sales, scheduling, operations coordination, client intake, and admin support.

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Experienced Virtual Assistant with skills in customer service, admin support, and digital marketing.

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Highly experienced Lead Generation Specialist, Cold Caller, GoHIghLevel, and Trainer with 10+ years in customer service, sales, and client relationship management. I help businesses grow by generating qualified leads, optimizing outreach strategies, and delivering exceptional client experiences from first contact to conversion. Proficient in multiple CRM, sales, and marketing tools to ensure smooth operations and measurable results. Services I Offer: * Lead generation and prospecting using Lusha, ZoomInfo, Ulinc, and GoHighLevel * Cold calling via RingCentral to identify, qualify, and convert leads * Email marketing campaign setup, management, and optimization using MailerLite * CRM management, database building, and real-time lead updates * Landing page creation and optimization to improve conversions * Sales calls, upselling, and cross-selling tailored to client needs * Client onboarding and workflow automation in GoHighLevel * Customer support via phone, email, and chat for inquiries, disputes, and technical issues * Campaign performance analysis and ROI reporting * Fraud monitoring and account security checks * Team coaching, training, and performance management * Script creation, sales spiels, and process documentation * Resolving escalations and complex client concerns with professionalism * Time, calendar, and task management for efficient operations * Negotiation and deal-closing strategies to exceed sales targets

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I have three years of experience in customer service and telesales where i qualified leads. CRM experience like hubspot. Excellent communication management and admistrative skills. Flexible with working hours. Always ready to grow and learn . Reliable team player. Excellent negotiation skills having done sales and marketing.

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What makes me a valuable addition to any team is my strong work ethic, accountability, willingness to learn, and ability to adapt quickly to new systems and challenges. I bring the discipline of an educator, the initiative of a virtual assistant, and a genuine commitment to helping businesses operate efficiently and achieve their goals.

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Customer Service and Call Centre Professional with over 12 years of experience in customer support, sales, quality assurance and team leadership. Skilled in handling inbound and outbound calls, resolving customer enquiries and complaints, building strong customer relationships, and achieving performance targets. Experienced in call monitoring, agent coaching, customer retention and CRM systems. A reliable, adaptable and hardworking professional with strong communication and problem-solving skills, able to work independently or as part of a remote team.

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Analytical professional with 3+ years of experience in data evaluation, workflow optimization, and performance tracking. I combine my IT and marketing background to deliver precise, high-quality, and actionable insights for cross-functional teams in remote environments.

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I want to be the Executive Assistant to the CEO at WFS because I thrive in roles where I can create structure, remove friction, and enable leaders to operate at their highest level. I’m motivated by environments where strategy and execution meet—and where a CEO needs someone who can anticipate needs, protect time, and translate big ideas into organized, actionable steps. I see myself creating leverage by managing priorities, optimizing the CEO’s schedule, and ensuring information flows clearly across the organization. I excel at turning chaos into clarity—filtering noise, preparing what the CEO needs before they ask, and making sure meetings, decisions, and follow-ups move forward smoothly. By handling the operational details, coordinating communication, and proactively identifying gaps or risks, I can free the CEO to focus on high-impact leadership, partnerships, and growth. My goal is simple: amplify the CEO’s effectiveness so the entire organization moves faster, smarter, and with greater alignment.

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I have a career spanning over 35 years and I have expertise in admin,Virtual Assistant, call centre agent , Financial Advisor, Home Loan Specialist, Reception,customer enquiries, P/A,client liason ,small business start up , teaching English . I am extremely organised, efficient,easily able to multi task and prioritise and I am able to work unsupervised.

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Skill professional with strong work ethic,reliability,and excellence communication abilities.A versatile and hardworking character.

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I am a highly strategic and results-focused Social Media and Marketing Strategist who loves turning data into real growth. Over the last three years, I have mastered the full scope of digital marketing, from crafting multi-platform content strategies and meticulous Brand Management to running and optimizing profitable Google Ads, Email Marketing and Social Media Ad campaigns. I am proficient in leveraging SEO optimization ensuring good ranking of the website on google, Website & Content Management, and Market Research and competitor analysis to ensure the brand is still on trend. Ultimately, I do robust monthly reporting to analyze performance, provide deep insights, and ensure every marketing effort contributes directly to the bottom line.

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A detail-oriented and results-driven finance professional with a Degree in Finance and Banking and experience in financial management, accounting, budgeting, financial reporting, and cash flow management. Skilled in maintaining accurate financial records, preparing financial statements, reconciling accounts, monitoring expenditures, and ensuring compliance with financial policies and procedures. Possesses strong analytical, problem-solving, organizational, and communication skills, with a commitment to accuracy, accountability, and supporting sound financial decision-making. Eager to contribute to organizational growth through effective financial planning, cost control, and efficient management of financial resources.

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An experienced personnel with over 8 years of proven skills in team management, Regional sales management, Revenue collection management and marketing strategies, able to visualize, solve simple and complex issues.Highly industrious, persistent and diligent with a clean past track record of continuous and successful sales strategies. possesses high interpersonal skills, excellent communicator and a strong commitment to see the organization I work for achieve its goals.

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As a Project Manager and ALX-trained Virtual Assistant based in Nairobi, I thrive in remote, fast-paced environments where I can handle chaotic operations. I handle high-volume logistics, managing complex calendars across multiple time zones, and building clear, automated digital workflows. I bring five years of experience keeping distributed teams aligned and stakeholders happy. I am looking for full-time remote role like recruitment coordination .Where I can take ownership of the messy backend logistics, keep pipelines moving smoothly, and let the rest of the team focus on scaling.

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As a dedicated virtual assistant, I’ve honed my multi tasking and organizational skills , balancing professional responsibilities with personal commitments . My extensive training spans various administrative functions, customer service, social media management , E-Commerce, and email marketing. I am passionate about leveraging my diver se ski l l set to provide top-notch support and drive success for my client s .

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I'm an experienced Virtual Assistant with a background in customer support, real estate operations, e-commerce, and CRM management. I've worked with businesses in real estate, health supplements, and other service industries, handling customer inquiries, scheduling appointments, managing property listings, organizing spreadsheets, updating customer records, and coordinating daily operations. I'm familiar with GoHighLevel, Shopify, WordPress, Google Workspace, Notion, and other business management tools. I also have experience with CRM workflows, email and SMS follow-ups, lead management, and administrative support. I'm organized, detail-oriented, and comfortable working independently. My goal is to help business owners stay on top of their operations, improve workflows, and save time so they can focus on growing their businesses.

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