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Shalati Mabunda is a highly motivated customer care and administration professional with over 10 years of experience across HR benefits administration, medical aid support, property rentals, and call centre operations. Skilled in CRM platforms including SAP, Salesforce, Microsoft Dynamics, and Zendesk, she excels at managing high‑volume queries, resolving escalations, and delivering first‑call resolution with empathy and accuracy. Shalati has a proven ability to strengthen client relationships, optimize processes, and support both individual clients and corporate accounts in fast‑paced environments. Multilingual in English, Tsonga, Sotho, Xhosa, Venda, and Zulu, she brings exceptional communication, negotiation, and problem‑solving skills, consistently balancing operational efficiency with outstanding customer service.

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Customer service professional skilled in effective communication, problem-solving, conflict resolution, account management, and customer relationship building. Experienced in handling customer inquiries, troubleshooting issues, managing accounts, and providing efficient solutions while maintaining professionalism, adaptability, and a strong commitment to customer satisfaction.

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WORK EXPERIENCE JP MORGAN CHASE & CO. January [phone hidden] – Present Customer Account Specialist | Fraud Claims & Disputes (SPII) Managed fraud claims and disputes with accurate documentation and policy compliance, contributing to timely resolutions and maintaining 100% monthly quality scores while supporting readiness for Specialist II responsibilities. SKYKES ASIA May [phone hidden] – January [phone hidden] Customer Response Unit Assisted Guardian Dental members with dental insurance benefits, coverage, and claims inquiries, ensuring accurate information and efficient resolution. Achieved 100% quality scores while maintaining accurate records, insurance policy compliance, and confidentiality of member information. CONVERGYS CORP. February [phone hidden] – May [phone hidden] Customer Service Specialist | Technical Support Representative Resolved up to 100 customer inquiries daily involving CenturyLink internet connectivity, technical troubleshooting, and service disruptions. Delivered efficient technical support and accurate solutions while maintaining service quality and customer satisfaction. Consistently achieved 98%+ customer satisfaction through effective communication, active listening, and customer-focused problem-solving. Maintained 100% monthly quality and courtesy scores by adhering to service standards, compliance requirements, and established procedures. 724 CARE February [phone hidden] – February [phone hidden] Customer Service Specialist Conducted outbound calls to prospective clients for a U.S. insurance campaign, generating leads and scheduling appointments for insurance sales representatives. Qualified prospects, handled initial objections, and maintained accurate lead records to support appointment conversion and sales growth. QUALFON INC. July [phone hidden] – October [phone hidden] Sales Specialist | Insurance Appointment Setter Achieved a 90% customer retention rate with the TracFone account, a telecommunications provider, by providing personalized support, resolving issues efficiently, consistently meeting AHT goals while resolving issues through proactive communication and effective problem-solving, contributing to customer loyalty and revenue growth. SHOEMART CORP. October [phone hidden] – March [phone hidden] Sales Associate | Customer Service & Merchandising Assisted customers face-to-face with product recommendations and purchasing decisions, contributing to sales growth and customer satisfaction. Maintained organized product displays and stock availability, ensuring 100% adherence to store presentation standards.

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With 5 years of combined experience as a Virtual Assistant, Executive Assistant, and Administrative Assistant, along with 2 years and 7 months in customer service, I specialize in providing reliable executive, administrative, and customer support to business owners, executives, and teams. My expertise includes inbox and calendar management, email marketing, social media management, event coordination, graphic design, and general administrative support. I am organized, hardworking, reliable, detail-oriented, proactive, and committed to delivering high-quality work. My goal is to help clients save time, streamline daily operations, stay organized, and focus on growing their businesses by providing dependable support that makes their workdays smoother and more efficient.

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I have experience in customer service, technical support, sales, and administrative support. I’ve handled customer concerns, basic technical troubleshooting, refunds and returns, and difficult customer interactions while maintaining professionalism and customer satisfaction. I also have experience reviewing university admission applications and verifying required documents. My strengths include communication, problem-solving, attention to detail, and meeting performance targets. I’ve consistently achieved sales quotas, received top-performer awards, and earned opportunities for higher positions, including Role Model and Junior Team Leader.

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Highly motivated and dependable professional with experience in customer service, administration, sales support, data entry, and virtual assistance. I bring excellent communication, strong attention to detail, and a proactive approach to solving problems and supporting customers. Comfortable working independently in remote environments, managing multiple priorities, learning new systems quickly, and consistently delivering accurate, high-quality work. I am committed to creating positive customer experiences while helping businesses stay organized, efficient, and productive.

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Operations Specialist with over 5 years of combined experience across customer support, AI data operations, content moderation, and social media support. Experienced in image and video annotation, data quality, digital content review, customer communication, and back-office processes. Detail-oriented, adaptable, and consistent in maintaining high-quality work while meeting productivity and accuracy targets. Seeking remote opportunities in AI operations, data operations, customer support, social media support, and other back-office roles where I can apply my experience while continuing to grow professionally.

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I am a detail-oriented Virtual Assistant with a strong background in executive support, workflow optimization, and client communication. I specialize in creating efficient systems, managing high-volume tasks, and ensuring smooth day-to-day operations for busy professionals. Skilled in Notion, Google Workspace, Microsoft 365, Canva, Trello, Slack, and CRM tools, I combine organization with strategic thinking to deliver high-quality results under tight timelines. Known for my proactive approach, clear communication, and ability to anticipate needs, I help clients stay focused on high-level goals while I handle the operations behind the scenes.6n

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Remote customer service and inbound sales professional with 6+ years of experience supporting US-based businesses across customer support, sales conversion, order management, logistics coordination, and client relations. Skilled in handling inbound and outbound calls, live chat, and email; converting inquiries into sales through consultative selling; resolving customer issues; processing orders; and managing third-party logistics (3PL) partners to ensure accurate and timely fulfillment. Experienced in shipment tracking, inventory coordination, order discrepancy resolution, and maintaining accurate records using Salesforce, Zoho CRM, Shopify, Help Scout, and Gorgias. Achieved a 95% first-contact conversion rate and consistently met sales, follow-up, and service quality goals in fast-paced remote teams.

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Results-driven professional with experience in Talent Acquisition, Customer Service, Sales, Insurance Support, and Administrative Operations. Skilled in recruitment, problem-solving, conflict resolution, and client relations, with strong communication skills and the ability to thrive in fast-paced environments.

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Hi! I am Andrea D. Madroñal, a 26-year-old communications professional based in Davao City, Philippines. I’m a versatile professional with a background in customer service, training and development, healthcare support, and media and communication. With nearly five years of experience in the BPO industry, I’ve developed strong skills in client communication, problem-solving, administrative support, process management, and team collaboration. My experience includes handling customer inquiries through email and chat, providing patient care support, managing medication orders and delivery concerns, and assisting with customer retention. I’ve also worked as a Training Specialist and Senior Training Specialist, where I developed training materials, facilitated onboarding sessions, created assessments, and helped improve employee performance and product knowledge. With a degree in Communication majoring in Journalism and Broadcasting, I also bring creative and technical skills in content creation, video editing, Canva design, and social media content. I’m organized, adaptable, detail-oriented, and comfortable working independently in a fast-paced environment. I’m eager to bring my combined experience in customer service, operations, communication, and creative work to a team that values reliability, initiative, and continuous improvement. I’m also a quick learner who enjoys taking on new challenges and finding practical ways to make everyday tasks more efficient.

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I am a biochemistry and biotechnology professional with over 15 years of experience in scientific research, laboratory work, higher education, and administrative support. I am currently pursuing a PhD in Biochemistry and have strong skills in research coordination, data management, scientific writing, literature reviews, documentation, and communication. I am organised, reliable, detail oriented, and comfortable working independently or as part of a team. My experience has strengthened my ability to manage multiple tasks, meet deadlines, handle confidential information, and communicate effectively with diverse teams. I am seeking virtual assistant or scientific assistant opportunities where I can apply my technical knowledge, research experience, and organisational skills.

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I am a reliable and solutions-driven professional with over six years of experience in technology-driven environments, spanning network operations, infrastructure security, technical support, customer service, onboarding, and quality assurance. I recently worked as an ISOC Engineer at Rain Pty Ltd, where I monitored 4G/5G RAN, IP Core, and DWDM transmission systems using Zabbix, MAOS, Huawei U[phone hidden], NetAct, and Master NCE, analysed alarms, ran health and utilisation checks, diagnosed connectivity and VoIP/SIP issues, and escalated critical faults per SLAs. Before that, I worked as an Infrastructure Security Engineer, Voice Agent, Retentions Agent, and Onboarding Customer Service Agent at Rain, and as a Quality Assurance Coach at Rewardsco and a Quality Assurance Agent at Ignition Contact Centre. Across all these roles, I have maintained accurate records, resolved technical and billing queries, supported customers through onboarding, and coached colleagues on quality standards. I hold a Higher Certificate in Grade R Teaching from Embury Institute and completed my Matric at Queensburgh Girls' High School in [phone hidden]. What I bring to any employer is calm under pressure and the ability to explain technical matters clearly to non-technical users. I am now looking for a role where my technical expertise, my customer service skills, and my attention to detail can make a real contribution.

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Detail-oriented and organized professional with experience in AI training, identity verification, and data review. Skilled in handling confidential information, ensuring accuracy, and completing tasks efficiently. A fast learner with strong communication and problem-solving skills, seeking a Virtual Assistant position where I can provide reliable administrative support and contribute to team success.

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Customer Service Representative (BPO) with strong experience handling high-volume customer interactions across voice, chat, and email channels. Demonstrated ability to deliver empathetic, professional support while achieving SLAs, first-contact resolution, and quality targets. Proficient in CRM systems, issue resolution, and accurate documentation. A collaborative team player committed to customer satisfaction, retention, and continuous process improvement in fast-paced BPO environments. Seeking to join a customer-centric organization where I can utilize my expertise in customer service to foster strong customer relationships, drive customer satisfaction and retention, and develop and implement effective customer service initiatives.

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Motivated and adaptable professional with experience across customer service, technical support, travel operations, medical customer support, order processing, cold calling, manual lead generation, and education. Skilled in communicating with customers across phone, email, and chat; resolving concerns; maintaining accurate records; troubleshooting issues; and supporting sales and administrative operations. Core Strengths • Customer service and relationship management • Technical troubleshooting and support • Cold calling and appointment setting • Manual lead generation and online research • Order processing and account management • Travel reservations and booking support • Medical customer support and confidentiality • CRM, ticketing, and productivity tools • Communication, empathy, problem solving, and organization

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Customer-focused professional with experience in both BPO operations and property management. Skilled in customer service, handling inquiries and complaints, coordinating day-to-day tasks, maintaining records, and communicating with clients, tenants, and colleagues. Adaptable, organized, and dependable, with the ability to manage competing priorities and contribute to a positive customer experience. Work Preferences Open to roles in customer service, contact center operations, administrative support, or property management. Prefer a professional, collaborative environment with clear expectations and opportunities to learn. Comfortable communicating with customers and tenants by phone, email, and other service channels. Able to work independently, manage multiple tasks, and follow established procedures. Open to discussing on-site, hybrid, or remote arrangements and flexible schedules.

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Hi, I'm Daniel Blanco, a Tech and Operations VA with 5 years of experience in technical implementation, project management, and business operations. I specialize in GoHighLevel, CRM management, workflow automation, website and funnel development, and system integrations. I also have experience leading teams, managing client relationships, and improving business processes through automation. I enjoy solving technical problems, building reliable systems, and helping businesses run more efficiently.

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Professional Summary Detail-oriented administrative professional with 1–2 years of experience handling customer enquiries, resolving problems, and supporting daily administrative operations. Skilled in calendar management, travel booking, scheduling, and organising tasks to ensure smooth and efficient workflows. Experienced in AI training tasks involving calls and audio recordings, requiring accuracy, active listening, and attention to detail. Proficient in Microsoft Office, Canva, Xero, and Sage, with strong organisational, communication, and problem-solving skills. Adaptable, proactive, and comfortable learning new digital tools, with a commitment to delivering professional customer support and reliable administrative assistance in a remote working environment.

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Reliable, detail-oriented virtual assistant based in Johannesburg, South Africa, with 2 years of hands-on experience in Google Workspace. I help busy founders, small businesses, and teams reclaim their time by keeping their day-to-day operations organised and running smoothly. As the founder of a creative and digital marketing agency, I bring administrative precision along with real business experience, so I understand deadlines, client expectations, and what it takes to deliver. How I can support you: Gmail inbox management, filters, and follow-ups Google Calendar scheduling, diary management, and meeting coordination Google Docs, Sheets, and Slides: document prep, reports, trackers, and presentations Google Drive organisation and file management Data entry, research, and admin support Social media scheduling and basic design support Project coordination and task tracking I work proactively, communicate clearly, and treat every client's business as my own. You can expect prompt replies, full confidentiality, and consistent quality.

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