Operations Customer ExpertOperations Customer Expert
Benson
ID Verified$900
per month
($5/hour)
Profile Description
Customer Service Representative (BPO) with strong experience handling high-volume customer interactions across voice, chat, and email channels. Demonstrated ability to deliver empathetic, professional support while achieving SLAs, first-contact resolution, and quality targets. Proficient in CRM systems, issue resolution, and accurate documentation. A collaborative team player committed to customer satisfaction, retention, and continuous process improvement in fast-paced BPO environments. Seeking...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Content & Writing
Design & Creative
E-commerce & Marketplace
Marketing & Growth
Sales & Business Development
Work Experience
Operations Customer Expert
TELEPERFORMANCE [Majorel]
Aug 2025 - Present
Job Responsibilities:
• Maintaining a positive, friendly, empathetic, and professional attitude toward customers at all times. • Responding promptly to customer inquiries via phone, email, and chat. • Communicating with customers through various channels. • Acknowledging and resolving customer complaints. • Knowing our products inside and out to enable you respond to customer inquiries efficiently. • Keeping records of...
Customer service Representative
MULYIPLAYA COMPANY
Jan 2024 - Feb 2025
Job Responsibilities:
Managed a high volume of customer inquiries and complaints via phone, email, and live chat (3cx, Gmail, Slack, WhatsApp) and consistently exceeded customer satisfaction goals. Seamlessly address customer issues with precision and professionalism, ensuring swift resolution, first call resolution, and client satisfaction. Developed a thorough understanding of key clients' needs and requirement...
Customer Service Representative
D.LIGHT KENYA
Oct 2022 - Nov 2023
Job Responsibilities:
Optimized customer engagement and growing loyalty through personalized and efficient support Responded to general enquiries about the Company's products, services, and processes through on-call and online channels while identifying and assessing Customer needs to achieve first-call resolution, satisfaction, and retention. Handled approximately 100 outbound calls daily while ensuring an AHT o...